AAA Birmingham Insurance and Member Services - Birmingham, Alabama

AAA Birmingham Insurance and Member Services is a well-known insurance agency located in Birmingham, Alabama. The agency offers a wide range of insurance services, including auto, home, life, and motorcycle insurance. They are also a cruise agency, travel agency, notary public, and passport photo processor. With such a diverse range of specialties, AAA Birmingham Insurance and Member Services is equipped to handle all of your insurance and travel needs.

The agency is conveniently located at 2400 Acton Rd, Birmingham, AL 35243, United States. They can be easily reached by phone at 2059787000. Their website, ace.aaa.com, provides valuable information about their services, hours of operation, and contact information.

AAA Birmingham Insurance and Member Services is committed to providing exceptional service to its clients. They offer wheelchair-accessible parking and entrance, making their location accessible to everyone. With 173 reviews on Google My Business, the agency has an average rating of 4/5, reflecting their commitment to customer satisfaction.

When searching for an insurance agency, it's important to consider several factors, including the agency's specialties, location, and customer service. AAA Birmingham Insurance and Member Services excels in all of these areas. Their diverse range of specialties ensures that they can handle all of your insurance and travel needs. Their convenient location in Birmingham, Alabama, and accessible facilities make it easy to visit the agency in person. And their commitment to customer satisfaction is evident in their high rating on Google My Business.

Reviews of AAA Birmingham Insurance and Member Services

D M

1/5

Had to drive a friend to hotel b/c AAA never showed up. We waited a couple of hours for an unlock, then even the next day took several hours for a 1 minute total job to unlock his car. If you want to be stranded, get their service.

Royal Tiger

1/5

Three hours waiting with a dead battery. The excuse given was the service AAA uses is "very busy". Too cheap is more like it. If the company they use doesn't see AAA as a priority and their customers go to the end of the line, what does that say about AAA? It's become a bigger scam than anyone else, using prior competence to lull people into believing they still operate honestly. Guess what? They don't

Candace Evans

2/5

Finding our trip and getting a room and flight booked was easy and our agent Stacey Ginger did great finding everything. We agreed on the down payment amount and the remainder being paid later and I wrote down the amounts. I gave my card information and it was booked. My agent called me the next day to talk insurance and to let me know the trip was paid “IN FULL”?!! I questioned it and said that I was told I was paying the down payment. She immediately started telling me that we could get a rebate for paying in full brushing off the huge mistake she had made. She figured out the rebate amount and sent it in an email as if $300 after our trip would fix the $3000+ extra she just took from my account without authorization to do so. Luckily I had just gotten paid and we will make it but that is a HUGE ISSUE!!!

destini davis

5/5

The guy who came out to help is Andy but he goes by Charlie at work! Maybe the other way around I don’t remember. He was so helpful! He said the bumper on my car was going to come off, i said “i bet it dont” bc all the while i was waiting on him i was trying to tell the neighbors how to help and they wouldnt listen most likely bc i am a female… what do i know? Anywho, i told him to jack my car up so i can get out of the driveway i was stuck in And he actually listened to me and it worked… best of all, i still have my bumper attached!!! Im just so glad he listened to me after nobody else would and he was able to help! He really went above and beyond… give that man a raise!!!

Cheryl Scott

1/5

TERRIBLE EXPERIENCE WITH BATTERY SERVICE!!!
I have always had a good experience with AAA/United Towing, but today was terrible. I have a Honda Civic that I purchased a brand new battery for it last year. It would not crank this morning and I called AAA. I have a warranty on the battery and when he jumped started the vehicle it cranked, but would not crank once you turned off the vehicle. So the warranty should apply. The technician said I should take the battery to Auto Zone to see if it needs charging. THEN WHY PURCHASE A BATTERY FROM UNITED TOWING I SHOULD HAVE JUST WENT TO AUTO ZONE IN THE BEGINNING. A second technician came out and got it to start and let it run for approximately 20 minutes and it's still dragging. My DAUGHTER is driving back to Auburn and I don't want her STRANDED. AAA stated they should change the battery but United Towing still is refusing. I have AAA in 8 of our vehicles because they were a trusted company but like the technician stated take it to AUTO ZONE FOR CHARGING!!! VERY DISAPPOINTED!!!!!!!!!!!!!

Lindsey Borland

2/5

I’m so disappointed in AAA. I recently bought a membership because I have a newborn and wanted to feel safe wherever we were. Today my car broke down and all I got was an automated call. When I called the actual wrecker, almost two hours after calling Aaa Because no one showed up, they said they didn’t have anyone needing “towing” it was just a battery check and they also had the wrong address. Luckily I was close to my daughters daycare and was able to walk her there so she was at least safe from the traffic. While I called my own towing company to come help. I’m so upset.

T Bell Ortega

1/5

Trash…..all of them. The customer service….trash, Management..trash. United Towing/ Auto Care…. Trash. Spent money on membership and battery (turn out it was faulty) only to find out the dont honor their battery warranty. Left us stranded in the middle of the night.

Sam Dunn

1/5

Horrible service and took over 3 hours to come unlock my truck