Heather Mullin
1/5
Beware! We rented an RV from The Cruise America Fillmore, California location. We had nothing but issues with the motorhome:
1. Both batteries drained and died due to the converter being broken leaving us stranded in Washington
2. Our 22 hour drive with a terrible sewage smell b/c we came to find out it was never dumped. Both Black and Gray were full even though the owner stated they were dumped. We dumped them in Washington.
3. The battery had extreme corrosion
4. The interior was falling apart
5. The motorhome was in need of a front and rear wheel alignment making it difficult to drive
6. The generator wouldn’t turn over…it didn’t work. We couldn’t use it.
We felt completely unsafe and had great difficulty finding the help we needed on the road. When we were stranded we called your hotline. We spoke with 5 different Cruise America employees.
1. Kayla (hung up on us)
2. James (the “supervisor” who is completely incompetent in his job) belittled our intelligence. He claimed his knowledge was working at O’Rileys Auto Parts made him the know all. He said there is no way both batteries could die….well they did…..At this time we had a licensed Motorhome Auto-mechanic who was nice enough to help us diagnose the issue. James was Rude and gave the silent treatment to The Mobile mechanic when he told him the diagnostics. He completely ignored what he said and The mechanic had to further press the situation and Cruise America said just jump the battery and made us drive to an O’Rileys. With his hands tied, He jumped the battery and went back to Idaho. Note: we needed a converter not a battery and Bradley could have fixed it right then and there. Upon arriving at O’Rileys…The assistant manager Izzy (who was wonderful) helped us and diagnostics came back same as before. The batteries, the starter, and Alternator was working at 100percent. At that moment I called back AGAIN and got…
3. David: semi helpful but also lied to us in saying he called Bradley back after the cluster thus far and he was returning with the part from Camping World. I had to call Bradley who said he wasn’t coming back and didn’t answer their calls. So the “Bradley will be back” was a lie. We called back AGAIN…
4. Christine: finally we were getting somewhere but we had to purchase a battery trickle charge and stay in the dark to get us to our next destination.
5. Caito: was the best! She listened and wished we started with her because this wouldn’t have escalated this far. Caito tried to get us another repair shop to come and she couldn’t find anyone She was hoping to find someone the next day Unfortunately, we had to leave between 5 and 6AM. She tried to find us somewhere in Oregon and successfully did but we didn’t make it to Oregon by the time they closed. She did also check on us, but we were again forced to use the trickle charge and hope and pray it worked to get us home.
Our trip was ultimately ruined and we got little to no support! Caito, Christine, and David said we could further discuss a refund once the motorhome was back in Fillmore. Caito said a refund is warranted…
When returning the Motorhome to Fillmore, the gentlemen/owner was defensive and accusatory as if we were lying. He refused to entertain any conversation regarding a refund. And wouldn’t accept his RV was problematic or there was lack of care at his establishment for his rigs.
We tried to reach out to Cruise America yet again. She said since we turned in the vehicle there is no way to see our dialogue and problems. Also, said the only person to give us a refund is the owner in Fillmore. He wouldn’t. She also said there is no human or department to help us now. What kind of customer service is that? We were told we were warranted a refund by a Cruise America employee.
I sat on hold numerous times listening to their advertisement stating we would be safe in your vehicle. That was not the case! Left to fend for ourselves. I would suggest renting elsewhere.
