Hilton Garden Inn Hartford South/Glastonbury - Glastonbury, Connecticut

Victoria R.

Just spent 3 nights at this hotel. The staff is just amazing. The front desk (I think mgr) was so friendly, the wait staff was so helpful. I was there with an event so breakfast was included, and the selection was quite acceptable. The room was great, everyday housekeeping service, and again, helpful and friendly. My only complaint is that there is shampoo/conditioner/lotion but no shower soap, just the bar soap from the sink. Otherwise, it was a great stay.

Sara S.

Not recommended for wedding guests or wedding parties. We booked this hotel for our wedding party 7 months in advanced. Not only did they go through three different people for the event but no one talks to each other. We booked because we were told everything would be taken care of. Our guests had the hardest time booking with them because no one wants to answer phones nor do they know what’s going on. Even at in the phones were not working. We booked this hotel because it was “supposed” to be convenient for everyone. Poor management who just give excuses for everything. Also booked a brunch that was quoted at 600, but we were charged 800 for yogurt and over cooked bacon. It’s understandable if there’s three weddings going on but this is a hotel who is supposed to be able to handle weddings. We were told our room would be taken care of because of our block but then we didn’t “hit our quota” because so many of our guests couldn’t book with the link or anyone on the phone. Checking in the lady was quite rude and then when I asked questions it was even worse. Don’t book if your booking for a wedding. They can not accommodate you. They will charge more than you are quoted and just give excuses about it. Horrible experience.

Cindy H.

Just wanted the Hilton Garden Inn to know that they have an amazingly helpful employee in Nick at the Front Desk!!! He helped me out tremendously and I cannot appreciate it enough!! He went above and beyond to help us and we will make the Hilton Garden Inn in Glastonbury our "go-to" hotel every time we visit the area because of this young man! Thank you again for your help, Nick!!! We REALLY appreciate your customer service!!!

Jeremy M.

We stayed at the Hilton Garden Inn in Glastonbury, CT because our friends, whose event we were attending, selected it as the designated hotel and it was a convenient location. ||Pros: convenient location; adequate parking; staff were friendly; a/c worked properly; room was clean||Cons:|Lack of attention detail- the digital clock in the room was set to the incorrect time and there was a panel on the back which was supposed to be for hotel staff only - I had to open that to reach the button that allows one to set the time; there was no pen and or paper in the room (we needed the former) ; on the shower wall there was a pump of shampoo and a pump of body lotion, but no body wash; the in-room mini refrigerator made odd noises through the night; the toilet would flush itself through the night; the clothes iron steam function did not work. Initially thinking it was the first iron, we had another one brought to the room and that was the same;the coffee in the lobby was pretty bad; we were given two room keys but only one worked; the hair dryer was of low quality; the bathroom did not include typically provided items such as q-tips and shower cap. Pretty bare bones overall ||

Jack A.

I stayed at the Hilton Garden Inn Glastonbury for 5 nights, and while the overall experience was decent, the service felt a bit lackluster. The staff was polite, but not very attentive.

That said, the location is great, the rooms were clean and comfortable, and the fitness center was a nice plus. Breakfast was okay. Overall, not bad, but the service could use some improvement.

Sarah R.

One of my husband and I favorite hotels around the Hartford area. Most of the staff is super friendly and personable, especially Josie, she goes above and beyond to make customers feel comfortable and happy with their stay. She's one of the main reasons we enjoy this hotel. The pool is warm and clean. Hot tub is clean as well, one of my favorite activities to do whole staying here.

Ann H.

I had to go to a 3 day business meeting. It was close enough to home so I drove home every day. But the people who stayed were very complimentary about the rooms. The conference rooms were very clean. The amenities were nice. The whole building we were in was exceptionally clean and well taken care of. The food they served was terrific.

Aaron W.

We had a great stay at our new home away from home when visiting family. Shout out to Nick at the front desk who was warm, friendly, and super helpful throughout our stay!