Hilton Mystic - Mystic, Connecticut

aiden

Pretty good for a Hilton.

The hotel room alone was the only reason for the 4 star. we stayed here for a couple days.

The first night, about three women and a guy were in the room next to us. they were yelling and screaming from 6pm-1am. we politely asked them to be quiet, but since they were too loud to even hear us. the next two nights were fine, but the fourth night, we were awoken to hear stomping from the room above us. it was consistent, from around 11pm - 1am.

The rooms were a little outdated but VERY clean.

Other than the partially outdated rooms and loud guests, this hotel was perfect. amazing location, great service at both the desk, and housekeeping. the bartenders in the hotel restaurant were also amazing. i would definitely stay here again.

4.12 stars

Debbie B.

Thank you staff at Mystic Marriott. Heather P., the Director of Operations, was amazing as was Mark in Customer Relations. Everyone so helpful during our stay. We loved the room, pool and restaurant! Very family friendly hotel. The grandchildren loved it! Great location across from the Mystic Aquarium! We will be back!:)

David G.

PHENOMENAL EXPERIENCE!!!

Staff goes above and beyond in their care: I was a little too drunk and they took fantastic care of me. They got me food and water, helped me get to my room safe, and even checked in on me in the morning.

Room are nice and spacious, clean, and luxurious - really good for the price. I had no issues at all. Mystic is a lovely place to visit as well for the holidays or for the beaches. Plenty of parking too.

Shout out to Jacob at the front desk! Tip him big, he’s a real one with a big heart.

michelle M.

My husband and I recently stayed overnight for Valentine’s Day and decided to order room service for dinner. After ordering, we got caught up in a movie and didn’t realize an hour had passed without our meal. We inquired with the front desk who promptly looked into it. A short while later, the manager, Heather, personally delivered our meal with sincere apologies. There had been a miscommunication that resulted in the delay, and not only did she have them remake the whole meal, but included champagne and dessert and comped everything for us. We felt very well taken care of, and will absolutely be going back.
Thank you for making our evening so wonderfully memorable!

Miranda J.

Disappointing for what I expect from Hilton, the room smelt like mildew and fish. The bathroom was not properly cleaned and I felt dirty using it. Towels were stained black. There was hair and urine from the previous guest everywhere. Old and outdated rooms and there was blue painters tape holding down lifting wallpaper. Staff was nice enough but didn't interact with them other than check in. Good location but would not stay again. I got a good discount for booking with capital one, if I had paid full price I would have been very upset.

Michelle

This hotel could use a major renovation.. the rooms are old and outdated and the walls, bathroom, linens and rugs are stained… shower mildewy and tubs gross. Staff and service pretty good. Perfect location!! Room was not cleaned very well upon arrival.

Zack L.

PRO: Great location across from Old Mystick Village and the aquarium, nice lobby, friendly staff, has on-site restaurant.||CON: Old rooms with small bathrooms that were clean but otherwise badly in need of refresh/renovations (they look 20+ years old). Breakfast buffet had a nice setup but the food itself was basically the same as the Residence Inn from the night before. ||OVERALL: Might come back, we'll see. Could really be great if they invested in the rooms.

Sir_Fronk

A beautiful hotel! The rooms were fantastic! A extensive bar and a delicious restaurant on site! Would highly recommend for your overnight stays. Only downside is not hot tub but it does have a very nice heated pool. Also a nice fire pit lounge directly in the center of the lounge area. Would gladly come back if i was in the area!