Fix-A-Fone - Terrytown, Louisiana

Fix-A-Fone is a reputable cell phone store and repair service located at 700 Terry Pkwy STE C, Terrytown, LA 70056. The store can be contacted via phone at 5045037682 or through their website at fafno.com.

The specializations of Fix-A-Fone include cell phone sales, cell phone accessories, and repair services. Other points of interest include small business status, in-store pickup and shopping, delivery options, same-day delivery, wheelchair accessibility, wheelchair accessible parking, repair services, quick visits, and various payment options such as credit cards, debit cards, NFC mobile payments, and credit cards.

Customer opinions are overwhelmingly positive. This company has received 65 reviews on Google My Business, with an average rating of 4.3 out of 5 stars. Customers appreciate the store's knowledgeable staff, quick service, reasonable prices, and wide selection of products.

Characteristics and features of Fix-A-Fone:

• Cell phone store
• Cell phone accessory store
• Repair service
• In-store pickup
• In-store shopping
• Delivery options
• Same-day delivery
• Wheelchair accessible entrance
• Wheelchair accessible parking lot
• Repair services
• Quick visit
• Acceptance of various payment methods including credit cards, debit cards, and NFC mobile payments

Based on the excellent customer reviews and the wide range of services offered, Fix-A-Fone is highly recommended for anyone in need of cell phone sales, accessories, or repair services. Whether you're looking for a new phone, need to replace a broken screen, or require assistance with setting up your device, Fix-A-Fone has the expertise and resources to help. Visit their website or contact them via phone to learn more about their services and take advantage of their convenient location in Terrytown, LA.

👍 Reviews of Fix-A-Fone

A S.

1/5

I would leave 0 stars if I could.
I brought my phone in on Saturday evening to get my screen repaired. After driving home, I noticed that both the ear speaker and bottom speakers were no longer working properly. Keep in mind, both speakers were perfectly fine prior to the screen “repair”. The left edge of the screen was also lifted and the display light was coming through the cracks. They were closed by this time, so I called on Sunday morning. The woman who answered told me to bring it in and they would take a look at it. I told her that I’ll be there sometime this week.
Well, I arrived on Thursday, October 28, and I was completely dismissed and disrespected by a light brown, approx 5’5” green eyed “atheist”(his word choice). When I started to describe the issue with the speakers, he cut me off to say “it could’ve been water damage.” He claimed that he’s the only guy that repairs the phones there. Unless he’s admitting to spilling water on my phone during the repair, then no, it couldn’t have been water damage because I’ve never spilled or dropped my phone in water. It is simply his incompetence and inability to successfully complete the screen repair that caused the issue. He kept trying to insist that it was my fault the speakers weren’t working properly. While I was trying to communicate the issue in a civil manner, he made it his duty to escalate his voice and be aggressive.
A good mechanic would have offered to fix the issue that THEY caused. Unfortunately, good mechanics don’t exist here so I was offered a discount instead. Why, would anyone in their sane mind, pay someone to fix the issue that they caused? Why would I pay you to fix the issue, when I already paid you the first time and you failed at that?
He asked “what do you want me to do?” For starters, treating me like the paying customer I am would be nice. Second, fixing the issue or giving me my refund would be even better. He said in order to issue a refund, he would have to send the screen back to the original company and continued with “do you know how business works”?
My only remaining question is, do you know how customer service works?

abughazi621

5/5

Jay is awesome, I was in and out in literally 10 min, I've never seen anyone fix a phone that fast , ya I know it was early and no one was there but WOW, and they gave me a free Uplus charger a $15 value. I found my new repair spot.

Kenneth L.

5/5

There service was great, even better than Apple and Sprint! Hit up your girl, Rachel and she'll get everything under control. My phone was unresponsive, but they took care of it for reasonable price. If anything happens to your phone's hardware or even a cracked screen, come here! 10/10!

Pastel S.

2/5

I really don’t want to bash this store because they seemed like nice people. Went in with a problem with my phone. Got the vibe immediately they were just going to push me off to the next man , which they did! Got a second opinion at another store up the street, they fixed the phone with no problem. Maybe don’t go in this store right when there opening and they might actually try and fix the phone! Good luck!

R L.

2/5

Nice friendly staff but paid money for no result ...when I asked why no result .. They referred me back to the store that recommended them. ... Who then also said they also we're not responsible. 3 trips in 3 days & still my phone doesn't work.

Tom R.

5/5

Above average service, very much so. Twice I have come in with a phone problem... one problem was elaborate and obscure... and they spent a good amount of time trying to help me get things going. And then when the older phones were just un-fixable they didn't charge me anything for their time. Good honest team there.

MoNi M.

5/5

Great customer service, friendly, polite & professional. Most importantly my phone was fixed in a timely manner. I was completely satisfied & they now have a loyal customer!

Gary M.

5/5

A rare retail experience. Courteous, professional service. Efficient and timely turn-around at a most reasonable price. Wish there were more businesses like this one with such excellent customer service.