Vacation Express - Atlanta, Georgia

Chasity A.

Just came off my 2nd vacation with this company. I absolutely have no complaints. Resort was booked and easy to check into. I also booked transportation and they were ready when we got there and they picked us up in a timely manner to get back to the airport. Experience both times were 10/10!!

desire D.

We had a amazing time! We read reviews and were a little bit scare. But since I booked our trip the Customer Service was super, got to the airport and the service also was good.
We also booked the transportation with Vacation Express, got to the aiport and they were waiting for us. They gave us good information on our way to the resort. Resort was amazing! Good service and the staff is very friendly.
We bought an excursion also and we had a great time. I will recommend to buy excursions at the resorts. I bought before thru the place website and when I asked I will have safe 35 per person. So, always check with your resort agent!
Thanks!

Brian

Transfer Service Was A Scam
A group of seven friends and myself recently traveled to Barbados for seven days. In order to reduce complexity in booking several members of our group booked separately. I booked a 173 USD private transfer on the website for the 15 minute ride from the airport to our hotel. The website clearly stated "valid for up to eight passengers" and had no available entry point for my other travelers. I collected the monies from my group and assumed we were good to go.

When we arrived at the airport after 8hrs of travel the agent on site informed me that the private transfer was only valid for the person who booked it. She did her best to contact Nexsus and resolve the issue (She was very sweet), but wasn't able to get anywhere. After waiting for 30+ minutes in nearly 100 degree heat we were forced to make other arrangements. I was unable to leave the other members of my group because I was the active chaperone.

I contacted vacation express after we reached the hotel and fully expected a refund based on the situation. I was then transferred to the "destination team".

This is where things get interesting. Over and over again, using multiple attempts to use different contact methods I was transferred to the same person. (I think systematically) This person agreed to refund me for the return trip but vigorously refused to return the original transfer. We had another member of our group arrive the next day and they were also refused transfer service / a refund, this time because "she didn't confirm in time". Neither her nor anyone in my group physically saw a single Nexus bus at the airport. The person responding to my emails has spent more than the $86.50 cost typing out emails. This wouldn't make sense unless there was some widespread benefit to this strategy.

I'm pretty confident they are operating a scam and vacation express is unaware.

KaeAnne P.

Read the most recent reviews and you’ll notice a trend. This is what I posted for white sands travel - they booked via vacation express. An entire scam : DO NOT BOOK FOR WEDDING COORDINATION !!!!!! Honestly pretty surprised by the the reviews… Judith and Sean managed to mess up something for every person in the destination wedding. For me, they took weeks to get back to me about hotel booking, sent the wrong location in one email, the wrong couple in another email, and charged me for an additional night. Judith wants me to eat the cost of the additional night because of a « contract , » to which I have no idea what she’s talking about. The return shuttle was not coordinated appropriately and two of us had to organize a taxi, even after spending a lot of money. She charged $384 per night for the RIU, and as you can see in the photo the weekend prices started at $75. Several people booked « sea view » rooms, including the bride, and they were given harbor views or parking lot views. I don’t have anything good to say about Judith and Sean.

stephanie J.

Horrible horrible vacation with 6 hour delay by airline ran by Vacation Express. Hotel was horrible. Dirty!! Food horrible. Excursion booked through Vacation Express was horrible. Boat broke down. Explained everything and nothing done to rectify.

Fritz G.

We used a travel agent who booked a trip through them. Suffice it to say we had many bumps along the way, and they did nothing to take care of things in the middle of a crisis or reimburse us. We lost almost a whole day of a trip and got stuck an extra day in an airport. i simply asked that they reimburse our overpriced airport food. What did they do? Offer us a 300$ coupon for another trip with them as if we would use them again.

Jenai R.

If I could give zero stars, I would. I was apart of a bachelorette group who booked a trip through a travel agent who used vacation express and when we were unable to go on the trip, and needed to cancel, vacation express made the process a complete nightmare. My bachelorette group and I have been dealing with this ordeal for over 2 years to get refunds. We’ve been given the run around by talking to various representatives at Vacation Express, being told that we would have to go through Delta to get the missing funds which was false and other excuses to avoid providing refunds. Based on this experience, I will never use them again and I won’t use travel agents that use them either. Vacation express will cause you nothing but stress, a loss of your money and an unpleasant travel experience.

Kristy D.

Delta canceled our flight to Aruba with the option to travel a day later—which we agreed to. Vacation Express said they would help us push out our hotel dates by a day on each end to accommodate the flight changes. It’s been over 48 hours, and they told us they “verbally” made the change with our hotel (Hyatt) but never sent us anything in writing. When we called the hotel to confirm, they gave us our original dates and said nothing was changed. When we called VE back, they gave us the runaround, pointing blame on our wonderful travel agent and left us waiting on hold for over an hour. We tried handling the changes on our own, but the hotel—who we have called 5+ times—tells us they can only amend the reservation through the original booker, Vacation Express. So here we are in limbo wondering when we are coming back home and hoping our transfers to/from the hotel were updated, but we have no answers. We will be at the airport in 12 hours. This is unacceptable.