TownePlace Suites by Marriott® Grovetown - Grovetown, Georgia

Brandon H.

I’m just following back up after my wife had taken our two children on a solo trip by herself to visit her brother for his Military graduation. She felt badly because this was a gift from her brother and colleague and she felt ungrateful.

We have collectively stayed at several other locations since this trip and we can’t help but compare the service. And truly we have never encountered what she encountered here at this hotel. Tru by Hilton, Avid, and several others have far surpassed the experience and expectations that we had to go off of after her experience here.

The management singled her out so much so that even other staff members told her to take pictures of the room in case she would unfairly charge her since she (the manager that singled out our “chaotic” kids (sarcasm)) was the one to do inspections and add check out charges. That same manager was standing at the front desk and wouldn’t assist my wife getting our son who was locked inside 100 feet away when a door to the pool closed before she could catch it when telling her brother he had to leave. A guest staying at the hotel had to open the door while this manager just watched next to the front staff. This was after telling my wife her brother who booked the and his two children couldn’t stay to swim with my children. There was no one in the pool. The room was a 2 queen room.

Because we have learned after traveling more over the holidays that it in fact isn’t the norm, that our children were absolutely respectful and likable, and that they could have fun while we traveled we felt it was appropriate to follow up with a final review of how completely unacceptable her experience at this location was. Our 4 year old still refers to it as “the one place with the mean lady.” (Alecia who made it very clear she didn’t like my wife or children since they arrived) This specific complex has very nice hotels in the same parking lot and I highly recommend you save yourself the stress and disappointment and try any one of the others.

Autumn P.

*Military Family*
we won’t be coming back and instead of extending my stay here an extra day we will be moving next door to one of the other very nice hotels tomorrow due to poor conflict resolution skills and the way my kids were referred to and treated by Alecia and Management.

This was my first trip to come out to see my military brother for his warrant officer graduation. I have never booked a hotel before this and it was my first solo road trip with my kids. My brother and his military colleague booked the room for me.
When I got in there was an issue because i needed credit card authorization.

That wasn’t made known to me until after they told me I needed that card on file or I had to pay. Alecia was very callus and didn’t seem interested in resolving it.

After I called my brother and he told me he would figure it out and call his friend Eric that’s when she told me about the credit card authorization form. I asked her why she didn’t tell me before and she responded with “I didn’t have a chance.” Which was not true and I reminded her of the options she told me. Which she responded with “Well I’m telling you now and I need form of payment or you need to leave.”

It had been a 9 hour drive with my 2 small children and the first time I had ever done this the road trip the hotel all of it.

The rest of the staff have been wonderful here but then Alecia’s attitude continued to single us out. she would ignore us when we walked in but greeted other guest. We felt uncomfortable talking to her in person so I tried to call the front desk from both my cell and my room phone for extra towels. which are on file. it was a dead lobby when we walked in and when we walked out. There was another receptionist there and I asked her if there was trouble with the phone that I had tried 6 times with different phones the last half hour but couldn’t get through. So we tried it there and it worked just fine. I have a strong suspicion that Alicia was ignoring our phone calls.

I asked that receptionist if we could get some extra towels because my brother was coming to swim with his kids which she then offered more room towels and to check for pool towels to see if they were still at the pool.

While the other person was helping get us towels we wanted to buy some things from the freezer and the lobby which Alecia offered no help and continued to ignore us. so I told my son that we would ask the other person when they got back. He asked why not and I said because she’s not being very nice.
When someone else came in she was very quick to greet them and say welcome back!

That is when I asked for her name and asked for management. When management came out, she nodded gave a short apology and then immediately turned And said that the lobby can’t be chaotic and my brother and his 2 kids had to leave because the pool was for guest only. They had just gotten in.The only thing that happened was that before I asked to talk to her, they had knocked some pillows on the floor from the lobby couch. I asked my brother to take the kids to the room. it wasn’t even three minutes that they were in the lobby. They stayed on the couches Until they went to the room before she got out there. My son had left his shoes near me. I told her that they were being managed, and we would absolutely clean up after them And that no one told us they weren’t allowed and then she just repeated herself. I told her that I don’t understand why my kids are being singled out and she said they’re not we are having a conversation and then repeated herself and the kids and told me to enjoy the rest of our stay. There was no resolution with Alecia and it was turned back to us.

When I went to tell my brother he had to leave by the pool he had my card key and the door shut locking my 2 year old that was with me inside. He screamed and cried. He was scared and management and the front desk sat there until Another guest passing through opened door to help him get back to me. It was a good two minutes and the desk is only like 100 feet away.

Jennifer B.

Outdoor fire pit does not work, pool has been closed for a week & a half, outdoor chair cushions are not taken in or covered so they are always soaking wet, there are supposed to be kitchen items for loan, but small things like dry ingredient measuring cups, an ice bucket & spatulas are not available. Guests are fussed at for being the outdoor seating/grill area after 10p though no signs are posted indicated that it’s off limits after a certain time. You have to ask to borrow remotes for the public space tvs & that often comes with fussing as well. The front desk doesn’t have access to all consumable/linen items, so if you’re not able to catch housekeeping you’re most likely out of luck. I’ll be writing a more thorough review on the staff & their treatment of guests once I check out, but these things are affecting the quality of my stay & I think it’s important others be aware before booking.

Caroline F.

⭐️⭐️⭐️⭐️⭐️
5 STAR HOTEL and STAFF
Clean and well kept hotel in walking distance to multiple restaurants. Hotel is 20 minute drive to the Augusta National.
The staff was so pleasant and professional during our stay and would definitely stay again.

⭐️I want to recognize Mrs. Jordan &
GM Matt for their positive attitudes and willingness to go above and beyond making our stay amazing⭐️

October 2024

Donald L.

Great location with a newly renovated feel. Plenty of food/grocery nearby. Service is polite and friendly. Will stay here again when in town.

Jefro B.

worst hotel that I have ever stayed in. No TV No Internet. Moved to different room. No Internet .. unable to turn off LOUD AC and LOUD FAN IN BATHROOM ALSI UNABLE TO TURN OFF. NO SLEEP ALL NIGHT. TERRIBLE HOTEL. Hometown Suites by Mariott in Grovetown Georgia

BJ L.

New hotel...beds were very comfortable, pillow was a bliss & breakfast was great 👍.

Anesie I.

Everything went well, thank God for Chris for helping me and my friends out with a nice place to stay.