Travels By Donna - Columbus, Georgia

Travis M.

Needed to go to North.
Dakota came here and they saved me a lot of money from another travel agency. I cannot recommend these people enough. They were wonderful.

SANDY R.

My, husband and I wanted to take a nice trip for our 52nd. Wedding anniversary. We , choice Costa Rica.. so we looked for a travel agent and found Travels by Donna. Donna did and awesome job for us. We will definitely use her again on any future travels. Everything went great. We told her where, she and how much we could affor. We got just what we asked for. Great job Donna. Thank you for a great anniversary trip. . 👍👍👍👍

Alexandra C.

I found this travel agency via Google and based on reviews, I chose this agency. I have worked with travel agents before and this is by far the worst experience I have ever had.

To begin with, the hours for reaching my assigned agent were very spotty. I was asked for a budget at the beginning of planning and it was completely ignored. I ended up spending over $1000 more than what I initially planned for. (The budget was per person) When we arrived at the resort, we were told to pay a $50/day resort fee. This was an unexpected charge of $400. This unexpected charge was not factored into the budget nor was it part of the over $1000 more I had already spent. Why not choose a different place? Once you pay your $400 deposit, the more time that goes by, the less money you can get back, and that includes the money you are paying towards your trip.

In addition, the rooms that I chose were not the rooms we received. They were old and dingy. We were not all in the same tower, and every room had an issue. We were supposed to be greeted by an agent at the airport once we reached our destination and we were not told where we would meet them. We had to ask and figure it out ourselves.

We were under the impression that a travel agent would make planning our trip easier and smoother but we would have been better off doing it ourselves. Everything was done with Delta Vacations and all of the excursions that we decided to do, we found them. Nothing was recommended or scheduled for us. When hiring a travel agent, you expect to have an easy, stress free process. My agent was only good at reminding us of our payment deadlines. She did the barest minimum that was required of her.

The unexpected expenses even caused a portion of our traveling party to have to sit out on activities because we were not prepared to fork out such a large amount of money. To make matters worse, when asking about the resort fees, the agent did not seem to care and stated that it was in the emails she sent us previously--it wasn't with the exception of the email we received about a week before our departure date. And to add salt to the wound, after saying that the fees caused others to miss out, she asked, "but did you have fun?"

I could continue listing my grievances about how much I regret choosing Travels by Donna, but, you get the point. I'd also like to say that although I did not get the chance to speak to Donna, other members of my party did and they feel that she was more personable.

If I could give this place zero stars, I would. I highly do not recommend.

Joseph R. E.

Travels by Donna is always a wonderful travel agency with which to book travel plans. Donna and Kathy have been a wonderful help down through the years!

Jerry K.

I've used her several times and it's been a great experience everytime....all the places she's book for me have been great!!!! You won't be disappointed. She's very patient lol, just give her small details about what you want and she exceeds them!!!

Harold J.

Great family atmosphere. Lots to see, great place for team building and a day with the out doors. There are some great surprises you will never forget.

Jose R.

All the proses was super fast. And Cecilia took care of us super professional and sweet.

Patricia B.

She is a very nice lady and she will help you out as much as she can and get you the best rate for you money so give her a holla