AAA Iowa City - Iowa City, Iowa

AAA Iowa City, located at 660 Eastbury Dr UNIT 1, Iowa City, IA 52245, is a prominent travel agency that has been providing exceptional services to its clients for many years. The agency can be contacted at 935-416-62 or by visiting their website locator.acg.aaa.com.

With a specialization in travel agency, AAA Iowa City caters to a wide range of travel needs, from booking flights and hotels to planning entire vacations. The agency prides itself on offering personalized and tailor-made travel solutions to suit each client's preferences and requirements. Their extensive knowledge of various destinations and accommodations ensures that clients receive expert advice and guidance, guaranteeing a memorable and hassle-free travel experience.

In addition to their exceptional services, AAA Iowa City also prioritizes accessibility for all clients. The agency boasts a wheelchair accessible entrance and a wheelchair accessible parking lot, making it easy for people with disabilities to access their services. This commitment to accessibility demonstrates the company's dedication to providing inclusive and accommodating services.

With a total of 64 reviews on Google My Business, AAA Iowa City has garnered a respectable reputation within the travel industry. The agency holds an average opinion rating of 3.8/5, which is a testament to their consistent quality of service and client satisfaction. Many of their reviews highlight the agency's attentiveness, helpfulness, and expertise in planning unforgettable travel experiences.

👍 Reviews of AAA Iowa City

J J.

1/5

They overcharged me for 5 yrs. In November 2019 I paid off my car and immediately called my AAA agent to request liability only. For 5 yrs my bill just steadily increased. I called and emailed several times over the course of that 5 yrs to try and lower it. Previously I was told my bill was based off my credit score. So when I got my credit score near 800, I was told I had the best rate. November 2024 I bought a new car only to be quoted nearly $600 a month. I questioned it & was told it would lower if I moved my older car to liability only. For 5 yrs after I had requested to remove full coverage, it was never done. For 5 yrs I reached out several times to question why my bill was increasing and if we could somehow lower it. My bill with new car only- full coverage and my older one - $313/month. I canceled yesterday. I have a new insurance company that for the same cars, renters insurance & no yearly fee for the equivalent of AAA’s membership/road side assistant - $152.25/month. And all that money I paid for full coverage, gone. I would love to see AAA dispute any of this, I’ve kept ALL my emails between myself and AAA from 2013. The AAA agent that caused this apparently no longer works there, I wonder why. Fraudulent practices?

Amanda F.

1/5

I have been with this franchise for over 15 years starting with Deb Petzel…then Marty Lee…Then Kevin Bryant. I had always been happy with the service and the competitive pricing! So much so that we stayed with them after moving out of Iowa City…this last year or so there has been a lot of change for this franchise, unfortunately not for the better! I called around as I do from time to time to get new quotes (as everyone should) this time another company gave me a better quote, lower deductible, and same coverage…why wouldn’t I switch? The other company handled everything for me cancelling my home and auto policies. Only to find out after my new agent reached out RE: my escrow balance check hadn’t been received yet and it had been more than 14d so he wanted to make sure that I hadn’t gotten it. (I hadn’t ) so I called to follow up with AAA. Jordan L. Paulson answered the phone that evening (12-23-24) he wasn’t particularly friendly, sounding like he had better things to do. I explained why I was calling. He told me that only my car policy had been cancelled. I explained that wasn’t true. My new agent had the proof of cancellation dated 12-07-24 for both policies. He told me that he didn’t have them and he would need proof to cancel the other policy. I said ok I can give you my new agent’s number he has all the documentation, I don’t. He told me I needed to send it…got really short and hung up on me. That was a first, I’d always had great experiences with AAA. I called my agent explaining that AAA is saying they don’t have an order to cancel the homeowner policy. Christina was very kind and right on top of it. She got copies of the paperwork kept me on the line. Called back and got Jordan (Jay) again. She kindly asked to speak to the manager. He told her he was the only one in the office. So she spoke with him, explaining what we had discussed (bringing up that he hung up on me) she gave him the documents that he needed and waited on the line until he confirmed he had them and confirmed the policies had all been canceled. The escrow balance was supposed to be mailed to my new agent…they mailed it to me…just another step I have to do that I shouldn’t have!! (He was also unprofessional with her so throughout their conversation. Everything was handled and I am no longer a AAA of Iowa City cheerleader. Hopefully you can work on your customer care experience again because if Jay had been my 1st impression he would have been my last…

Becca W.

1/5

Was newly 18 and my car was in a ditch. They came to tow me out but had also let my employer know that my car was “drivable” before I could even let my boss know I was in an accident. There is no privacy and no reason a grown 50 year old man should be on the phone telling the business of an 18year old. I had to go to work before the hospital due to him saying it was okay. (He was the husband of a manager at my job).

Shawn H.

1/5

Horrible company. we canceled our insurance with AAA in June 2024. the agent confirmed the cancellation but somehow, they still billed me (apparently, someone at AAA forgot to actually cancel it). now, they sent me a bill and ask me to pay. we called but they won't change it. completely a joke. horrible company. I wish I could give 0!

Vincent N.

5/5

This AAA facility was very efficient. They offer full service, including the International Drivers Permit.

Giovanni P.

1/5

Poor service, incompetent, unprofessional and condescending. Their resolution specialist are scam artists. I used to recommend this company. They will screw you and you head will spin. If you want to get screwed you can join this company. It doesn't matter if you're in good standing, they will scam you silly.

Hunt B.

5/5

AAA is a great, convenient set of services, even if you're not a member. My son and I were able to easily obtain international drivers permits (we brought the correct paperwork, a few bucks, and our us drivers licenses). Mike Niece took care of us with great care to get everything right.

Jane M.

4/5

Haven’t had to use them yet, but I joined when we were having continuously sweltering weather. I have a good car insurance, but you never know how long it will take for help to get to you.