Anderson Coach & Travel - Greenville, Pennsylvania

Gary C.

This trip to Lancaster, Pa's Sight and Sound theater, was our first bus trip. It was fantastic. Kevin, our driver, and Maria , our guide did an absolutely great job providing a safe and carefree experience. Anderson provided an itinerary that was perfectly geared to senior travelers. The eateries, entertainment venues, and such were excellent and good value. The Mt Hope winery event was a dumpster fire of the highest order, but that was out of Anderson's control, and Maria worked hard to minimize the problems Mt Hope created. But to be entirely honest, some of our group may have appropriated some dinnerware as souvenirs. I say "may have" because we weren't the only group there. But Mt Hope chose to accuse us. A really unfortunate situation that Maria handled gracefully with minimum impact on her charges.
The tour bus was clean. The seats were uncomfortable for large people, but Kevin gave us good advice on solutions for future trips.
The bus had a surprisingly large restroom that no one wanted to use. Maria and Kevin adjusted the itinerary to provide rest stops every 60-90 minutes. At the end of the trip, we were 30 min behind schedule but the passengers had a comfortable trip.
Since this was our one and only trip, we have nothing to compare it to. But Aanderson gave us an enjoyable trip at good value. We're are already planning future adventures.

Pat W.

This was my first bus trip and it was wonderful! We went to Orlando, Florida for 6 days. Joe and Steve were our drivers and they got us there and back safely. They took turns driving so they could rest also. Maria was our tour guide. She was awesome! When we came across a landmark she came on the speaker and filled us in on what we were seeing. Also we played a game and watched movies. At the hotel she would see our bus group and ask if we needed anything and how was everything . She was right there if we needed her. Everytime we left a stop she took head count and would make sure everyone was on the bus. Nice to have someone like that traveling with you. Hotel was beautiful and spotless clean. I really had a good time and made new friends. We all plan to go in December again. Hope Anderson Coach schedules it in December.

shelley P. S.

This was the worst tour experience ever. I only give it a star because there is no option for zero stars. When our scheduled event ran over our group advised the tour guide. She responded that if we did not return to the bus at the scheduled time we would have to find our own transportation. We were in a high crime area at night. This event was the reason for the tour. When only a few people retuned to the bus at the scheduled time we were given more time to return. However, the guide then refused to
stop for food knowing that there were no open dining options at the hotel or in the area of the hotel. We were left without food. I complained to the company and they catergorized the threats of abandonment as reminder texts. They also had no sympathy for the numerous senior citizens who were left without food for an extended period of time.

Valerie S.

I believe this was my 4th time with Anderson. This time we did the 12 hr NYC trip. Would recommend! It was nice to ride and not have to drive, especially in NYC. 12 hrs was a good amount of time to do several things. Bus was clean and comfortable. We felt safe on the ride. Both the driver and the aide was helpful, friendly and professional. We made several rest area/travel plaza stops throughout the ride. My only complaint for this last trip is that they bus was an hour late picking us up, due to heavy traffic going into the city. It would have been nice to be notified on what was going on. Wish Anderson would have sent out a mass text or email to everyone to keep us updated. Due to issues like traffic, I know that a new eta would not be able to be made but just to let us know that the bus was enroute and traffic was causing pick up delay. Overall, everything was wonderful, would do it again and would recommend to others!

Sherri D.

We were scheduled to leave on a Friday at midnight and the bus didn't show. After a talk with Nikki, the weekend dispatch, she assured me that she had sent emails to a lot of different departments and they would be contacting me. No one has ever called me. Not only that because of their mistake, our organization lost over $4000. To boots, they put the blame on me!

The only reason they got the stars that they did was because the bus was clean!

I would not recommend this bus company to anyone!

Diane B.

I would like to update my review and go from 3 stars to 5 stars. I am impressed that a representative from Anderson called me to discuss the issues we had with the hotel. They were sincerely interested in my concerns. That is indicative of a top notch company. We will definately travel with Anderson again as long as they are not using the Country Inn of Lancaster. ..................We are on an Anderson Tour to Lancaster, PA right now and are very disappointed. We were told that we would be in the newly remodeled section of the hotel we are staying at.....instead....we got rooms with musty, moldy smells....water stains and black mold around the windows....very old and worn bedding.....dirty refrigerators and only the bathrooms were remodeled. This is unacceptable for the high price we paid for this Tour.

Mic-Nog

Our family had a wonderful trip to New York!! Very clean bus and extremely comfortable !! We went for 12 hours in New York on our own time. No lagged time. Would recommend it!!

Matt A.

We went to the Blue Mountains with Kat. Our family (2 adults and 2 children) had an outstanding experience and were really happy we took this trip