AAA Medina - Medina, Ohio

AAA Medina

AAA Medina, located at 150 Northland Dr, Medina, OH 44256, is a premier one-stop-shop for all your insurance, travel, and financial needs. Established with the goal of providing exceptional service and top-notch products, AAA Medina has become a trusted name in the community.

Specialties: Travel agency, Auto insurance agency, Currency exchange service, Event ticket seller, Home insurance agency, Insurance agency.

Other points of interest: Onsite services, Wheelchair accessible entrance, Wheelchair accessible parking lot.

Opinions: This company has 47 reviews on Google My Business. The average opinion is 4.2/5, indicating high customer satisfaction.

AAA Medina offers a wide range of services to cater to the diverse needs of its customers. Their travel agency provides expert guidance for booking flights, accommodations, and vacation packages. The auto and home insurance agencies offer competitive rates and comprehensive coverage options. Additionally, they provide currency exchange services, event tickets, and financial products to make life easier for their clients.

The staff at AAA Medina are well-trained, friendly, and always ready to assist customers. Their dedication to customer service is evident in the positive reviews and high ratings the store has received. With their convenient location, wheelchair accessible facilities, and extensive range of services, AAA Medina is the go-to choice for many residents in the area.

For those seeking a reliable and comprehensive service provider, AAA Medina is an excellent option. With their commitment to quality, affordability, and customer satisfaction, they continue to be a trusted partner for all your insurance, travel, and financial needs.

Website: cluballiance.aaa.com

Phone: 07255669

👍 Reviews of AAA Medina

Dean C.

5/5

I worked with Susan McClain to schedule a 10 day hiking trip to Arizona in late August for my brother and I. Susan did a very good job of scheduling flights, hotel reservations and SUV rental. Because of very hot temperatures we postponed the trip till early October. Susan did a great job of rescheduling the flights, hotel rental and SUV rental. She paid close attention to our needs and flight seating desires and provided extra help in defining luggage restrictions and weight information. I was very happy with her help and would highly recommend Susan to anyone else and will reuse her in the future. She was not only helpful but also very friendly and went the "extra mile" to provide great suggestions for our travel needs. The experience of working with Susan was very enjoyable and she works long hours to make schedules work.

Ben

1/5

Much like others on here I can validate this place has went down hill and missed the mark. I tried calling Susan left messages and no return phone call. I had to stop in to AAA to get a live person to help. After scheduling an appointment met with Susan went over some options but she never got back to me after saying she would email me further options. Again tried to call left messages and she never called back. After contacting main AAA nu ber they put me through to Medina branch and in touch with Susan who seemed shocked to be speaking with me. I reminded her about the material she said she would be sending and she told me she would send it that day. Well guess what never happened. I even tried to speak to manager and still no answer back. I gave up on this place. Will be turning to another travel agency that has my best interests. This is unacceptable when your working on commission. I left out alot of what happened to me but I'm moving on.

S B.

1/5

There were only 2 people working, neither of which acknowledged our presence when when walked in. We waited over 30 minutes while they were supposedly helping other people. After 30 minutes of waiting and ZERO acknowledgement, we left. This was the worst treatment we've ever received from AAA in the over 4 decades we've been members. AAA has really gone downhill to the point its meaningless being a member, especially when this is the treatment you get.

Margaret M.

1/5

We joined AAA to use the travel services and very much regret joining. We visited the agency to receive help planning a trip. The agent said she would put some ideas together for us but never called. After a couple of weeks when I didn't hear from her, I called and left messages, but was never contacted. We decided to stop into the agency a second time and respectfully spoke with a different agent and explained our dilemma. She promised to get back to us and assured us she would help. We still never heard back. We ended up calling another travel agency and received the help we needed.

Mamabear

5/5

Not sure where to list this review but, wanted to say we had a tow scheduled with AAA with Lloyd's Towing and the driver was fantastic and efficient for our classic car to be towed. Thank you

Sarah C.

5/5

I was blessed the day I was transferred to this office and Susan McClain. She is the most awesome travel professional I have ever worked with. She was able to work with a very complicated schedule to get me on the flights I needed, arranged for the insurance, and will even check me in and print boarding passes. Susan was patient with my many questions and changes. She was a joy to work with and a genuinely lovely person. I will never book a trip with anyone but Susan again in my life! I would give her 10 stars if I could.

Marcia S.

1/5

There was a great deal of confusion regarding which rental company was being used. At the pick-up, the company I was told didn't have my reservation. It was found with a different company and for the wrong date. It ended up costing me over $100 more than originally quoted. I am very dissatisfied with this entire transaction. I would be quite reluctant to use AAA, again, or to recommend AAA to anyone else.

Russ, R. E. I.

2/5

Ok. I'll increase my star review a little because a manager then agent got back to me, but they couldn't help me with The Creation Museum nor Noah's Ark...
And I have yet to here back about our Hawaii vacation...ugh
Really disappointed with travel services this year. I guess they can't find anyone to work there. I stopped in January to plan 2 vacations this Fall. Hawaii and Graceland for my wife's special birthday and have yet to hear back...