LaMalfa Centre Hotel and Suites open 24hrs - Mentor, Ohio

Fair C. P. A. K. M.

The staff was extremely accommodating and friendly. Our room was spacious, clean and comfortable. It is obvious the management team and staff take great pride in providing the best experience for their guests possible. We will definitely be back!

Keith R.

This made my 5th visit and loved them till tonight. Was terrible. Did they change catering services.? No hotel visit just the restaurant.

Chadd H.

One of the worst hotels I've ever stayed at they said there is breakfast there was none the food they had was horrible the orange juice was old no food made or put out coffee machine in room didn't work and couldn't even connect to wifi was definitely not worth the price to stay here I could have stayed at super 8 and would have been more happy lol a oh and the elevator don't even work

Trish

Rooms were dirty. TV”s didn't work and no one updated us prior to our stay. Water pressure in bathroom sink was so hard it would get everything wet. Air never shut off was always running and very loud. At check out we couldn’t wait in the line since there were so many people with problems. Should of been offered money back with all the issues I would never stay again

Caleb T.

This would be a five-star review if two things were different: the breakfast options during the week were less than to be desired. (Sunday breakfast was incredible!) The room we stayed in had the sink directly in front of the beds. This made it challenging to stay asleep if someone needed to use the sink in the middle of the night. Otherwise, we enjoyed our stay here and would definitely stay again if passing through Mentor.

TupelohoneyCO

The first issue for us was seeing the Don't Tread on Me Flag (yellow with serpent) outside the building on the tall flagpole next to the OH State flag and American flag, as seen in the picture for the hotel. This is completely inappropriate.||||This hotel is completely neglected with minimum staff. The carpets in the elevator and in our room were filthy dirty. The light above the vanity did not work. The vanity and tub did not drain efficiently. The TV in the suite area did not work, and the kitchen sink was leaking water. In addition, the ice machine on our floor was out of service, and we had to go to another floor to get ice. The pool is also out of service, and has been for months. ||||||The weekday breakfast was disgusting. Cereal, and apples only. No fresh brewed coffee were ever available. Coffee from the machine was not drinkable. My husband went next door to McDonalds to get coffee.||||We had to request housekeeping, which was a joke. They brought fresh towels and never made the bed up and day during our stay. ||||We stayed for a wedding at the LaMalfa Party Center attached to the hotel. The only night there were other guests besides us in the hotel was on Saturday, the night of the wedding. Otherwise, we were the only people staying in the hotel the entire time. I felt like I was in the Shining Movie. The only vehicles in the parking lot everyday, were the two worker's vehicles parked in the disabled spots. It's easy to understand why nobody wants to stay at this facility. ||||I tried reaching out to the Wyndham Corporate Care department, expressing my concerns as noted above. They informed me, this hotel is independently owned by a franchise. Obviously, this owner has no interest in maintaining a hotel that meets the standard of excellence expected by visitors and Wyndham..

Tyler C.

I don’t travel often but have to say this was the most bizarre experience I’ve had in a hotel. This was a work event and had to stay for a week. I’ll list pros and cons. I’m a big review reader so wanted to just post our experience.

Pros:
1) older gentleman behind the desk was incredibly helpful and pleasant.
2) the location is extremely convenient due to the restaurants in walking distance, and the freeway.
3) the beds/pillows were actually pretty comfortable
4) A/C works well

Cons:
1) the rooms were disgusting
2) we left our “do not disturb” sign off the door so we did get room service. Day 3 we still did not get anything and had to ask the front desk.
3) the pool is advertised in the pictures, but there is none. I’ve seen in other reviews the owner will comment and say its displayed that it’s “under construction” well that just not accurate unfortunately.
4) the breakfast was disturbing to say the least.
5) the safes did not work inside the room
6) we had to have our door key reset literally 8 different times because they wouldn’t work.
7) the bathroom sink is outside of the bathroom. Kinda strange to me but this is just a design flaw and not necessarily a hotel issue.

In conclusion, the hotel is just nasty in regards to cleanliness. Honestly, we started taking bets if they even have room service that actually came into rooms and cleaned. On our 4th day, we actually saw someone with a cleaning cart with towels on it.

I will give credit to the hotel staff as they discounted our rooms drastically due to the tvs not working etc but we were unaware of any of this until check in.

Unfortunately, It’s very noticeable that this hotel likely was a very nice hotel at one point, but it’s fallen off HARD.

Robert D.

This hotel was the worst I have ever stayed in. Construction noise right next door every day, including on the weekend, with no advance warning. The breakfast buffet was worse than mediocre - scrambled eggs every day, plus individual pastries that someone had wrapped in Saran Wrap and that were pathetic; little to no fruit; at least the coffee was good. The window screen was shredded - literally flapping in the wind, so I was forced to use the noisy A/C. I stayed for three nights, four days and never once did housekeeping clean the room. Not a singe piece of artwork on any wall - the room was utterly sterile, albeit clean, but it didn't stay that way because of no housekeeping. I could go on and on. I will NEVER stay at this hotel again.