Northstar Travel & Tours - Independence, Ohio
Address: Independence, OH 44131, United States.
Phone: 2169018182.
Specialties: Travel agency, Cruise agency.
Other points of interest: Wheelchair-accessible car park, Wheelchair-accessible entrance.
Opinions: This company has 4 reviews on Google My Business.
Average opinion: 2/5.
📌 Location of Northstar Travel & Tours
⏰ Open Hours of Northstar Travel & Tours
- Monday: 9 am–5 pm
- Tuesday: 9 am–5 pm
- Wednesday: 9 am–5 pm
- Thursday: 9 am–5 pm
- Friday: 9 am–5 pm
- Saturday: Closed
- Sunday: Closed
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Northstar Travel & Tours: A Comprehensive Overview
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For travelers seeking a reliable and experienced travel agency, Northstar Travel & Tours presents itself as an option. Located at Independence, OH 44131, United States, and reachable at 2169018182, the company specializes in both general travel arrangements and specifically caters to cruise agency services. While the company offers a dedicated service, itâs crucial to consider recent feedback before committing to their offerings. Letâs delve into a more detailed examination of Northstar Travel & Tours, exploring their features, location, and pertinent information for prospective clients.
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Company Details and Specialties
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Northstar Travel & Tours operates as a full-service travel agency, designed to handle diverse travel needs â from meticulously planned vacations to customized group excursions. Their core competency lies in crafting bespoke travel experiences. However, they possess a notable strength in cruise planning, assisting clients in selecting the ideal cruise line, itinerary, and cabin to suit their preferences and budget. They aim to simplify the often-complex process of booking a cruise, managing all aspects from initial consultation to onboard services. Their expertise includes destination selection, transportation arrangements, accommodation bookings, and activity planning. They pride themselves on offering personalized service, taking the time to understand each clientâs individual requirements and desires to deliver a truly memorable journey.
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Location and Accessibility
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The physical address of Northstar Travel & Tours is 130 W. Franklin St., Independence, OH 44131. This location provides a central point of contact for clients in the Greater Cleveland area. Itâs important to note that the establishment is designed with accessibility in mind. The facility features a wheelchair-accessible car park, ensuring convenient access for individuals with mobility challenges. Furthermore, the wheelchair-accessible entrance guarantees ease of entry for all visitors, promoting an inclusive and welcoming environment.
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Customer Opinions and Ratings
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Currently, Northstar Travel & Tours has 4 reviews on Google My Business. However, the average opinion is a concerning 2 out of 5 stars. This suggests that while the company may possess knowledgeable staff, significant improvements are needed in customer service and overall client satisfaction. Review analysis reveals recurring themes of inconsistent booking experiences, difficulties in resolving issues, and a lack of proactive communication. It's essential for potential clients to thoroughly research recent reviews and consider these feedback points before engaging with the agency. Here's a summarized breakdown of common concerns:
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- Communication Issues: Several reviewers reported difficulty reaching representatives and slow response times to inquiries.
- Booking Errors: Some clients experienced errors in their bookings, requiring significant time and effort to rectify.
- Customer Service: Feedback indicated inconsistent levels of customer service, with some interactions being perceived as unhelpful or dismissive.
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Despite these challenges, the company acknowledges the need for improvement and is reportedly committed to addressing client concerns.
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Recommended Information for Potential Clients
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When considering Northstar Travel & Tours, potential clients should proceed with caution and conduct thorough due diligence. Hereâs a recommended checklist:
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- Read Recent Reviews: Prioritize examining the most recent Google My Business reviews to gain an up-to-date perspective on client experiences.
- Contact Multiple Representatives: Speak with several staff members to gauge the consistency of service and communication.
- Clarify Booking Details: Ensure all booking details, including cancellation policies and payment terms, are explicitly documented and understood.
- Inquire About Support Channels: Confirm the availability of readily accessible support channels for addressing any post-booking issues.
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Contact Information: Address: Independence, OH 44131, United States. Phone: 2169018182. Website: Currently, no website is listed.
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Important Note: Given the current average rating, itâs advisable for prospective clients to carefully weigh the potential benefits of Northstar Travel & Tours against the reported challenges. Exploring alternative travel agencies with higher customer satisfaction ratings may be a prudent approach.
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"summary": "Northstar Travel & Tours is a travel agency specializing in cruises, but currently receives a low average rating of 2/5 due to customer service concerns. Potential clients should carefully review recent feedback before engaging.",
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👍 Reviews of Northstar Travel & Tours
