AAA Dayton South - Washington Township, Ohio

Tribe 2.

Excellent service, came in looking for information on how to submit a reimbursement request due to a situation involving roadside assistance and towing.

Dylan at the front desk helped me out and gave great advice for my situation. He told me how to go about submitting the form as well as who to contact, and it was a very smooth process. Would recommend.

Heather E.

Great place to do business. Great customer service. Just a wonderful company to do business with

m C.

Excellent service especially roadside assistance 👍. Contacted agency and AAA flatbed tow truck was dispatched with 20 minutes of my call. Professional, courtesy service and constant contact via text and/or phone call to update progress to the automotive shop. Thank you for the assistance.

Jeff M.

Great service specially if you travel and have kids. I have 2 separate account and the top teir ones. For me and wife and the kids that I pay for and have had for years.
But don't expect any mercy if they sent out some back yard tow company and they damage your car and don't want to pay for it because of some fine print non concern items. Bottom line is they contacted this company not me. This your company damaged my car after the motor blew up but damaged it getting the locked keys out of my car that they locked in it and left without saying anything and had to come back same hour of drop off. I own the car pay me for my damages and let me fix my car myself..... do better AAA.
But I will probably not be renewing after this term... very sad

Jason L.

Long time customer. Just called and canceled my membership.
4-10-24: My wife's car won't start. Dead battery. I jump the car and she makes if home.
4-11-24: Car won't start at our house. I am at work, but I have AAA come to replace the battery. I pay $267/year for the premier membership WITH BATTERY REPLACEMENT. It says it on my account and in the fine print. Driver calls 2 supervisors and they refuse to replace battery. Says it needs "charged" and not replaced. (Battery is 5 years old).
4-12-24: Wife gets stuck at work AGAIN because car won't start. I buy a new battery from Costco and install. (AAA wants $210 for battery, Costco had it for $135).

No issues with the car ever since. Starts, drives perfectly. Gee, could it be the battery was bad and needed replaced?

I immediately play phone tag with AAA customer service and eventually file a reimbursement claim for the battery replacement. 5-14-2024, they deny my claim saying the battery needed "charged".

I have had AAA for roughly 24 years, either through my parents or my own plan. I just canceled. I cannot believe this company is willing to do this to a loyal member and make then jump through all these hoops when IT IS INCLUDED IN MY MEMBERSHIP.

(Additional info, they initially refused multiple times to replace my battery because "they don't do that any more". When I showed them my policy where it explicitly states I get 1 free battery a year, they admitted the mistake and that it IS included in my plan, but still refused battery replacement.)

Matt

Ed was very nice and extremely helpful in the process of switching insurance companies. Thanks Ed!

Janice T.

Totally rude refused to assist me even told me they had nothing to do with my issue nor with membership

Joe M.

I booked an appointment at 8:30pm and I was told 10:59pm would be the latest I would be contacted. I was never contacted and now I have to book $70 worth of Ubers to make it to work tomorrow. All of this for a simple jump start. Thanks!