AAA Troy - Troy, Michigan

AAA Troy: A Comprehensive Overview

AAA Troy, located at 25 E Long Lake Rd, Troy, MI 48085, United States, is a respected travel agent offering a comprehensive suite of services to meet diverse travel needs. With a dedicated phone number, 2488792030, and a user-friendly website at locator.acg.aaa.com, AAA Troy provides accessible and personalized travel planning solutions. The facility boasts several amenities, including on-site services, a wheelchair-accessible car park, and a wheelchair-accessible entrance, demonstrating a commitment to inclusivity and convenience for all clients.

Location and Accessibility

The strategic location of AAA Troy at 25 E Long Lake Rd places it within a readily accessible area of Troy, Michigan. Its positioning on the corner of the property, specifically as an ‘outlot’, distinguishes it from traditional retail spaces. This unique arrangement likely contributes to a distinct atmosphere and potentially eases access for visitors. The provision of a wheelchair-accessible car park and entrance highlights a strong dedication to ensuring that individuals with mobility challenges can navigate the facility comfortably and without impediment. This commitment underscores a broader philosophy of customer service and inclusivity.

Specialties and Services

AAA Troy specializes in travel agent services, offering assistance with a wide range of travel-related needs. While the specific services may vary, clients can generally expect support with itinerary planning, booking flights and accommodations, arranging transportation, and securing travel insurance. The facility’s full-service nature, as indicated by customer feedback, suggests a capacity to handle complex travel arrangements and cater to diverse client preferences. The fact that it caters to passport photo needs further emphasizes its comprehensive approach to travel preparation.

Customer Feedback and Reputation

AAA Troy maintains a strong online presence, evidenced by 103 reviews on Google My Business. The average opinion is a commendable 4.1 out of 5, reflecting positive client experiences. These reviews consistently highlight the friendly and helpful staff, suggesting a welcoming and attentive service environment. Clients frequently mention the surprising lack of crowds, indicating that AAA Troy may not be as widely known as some larger travel agencies, potentially offering a more personalized and less rushed experience. Several reviews specifically praise the logical and well-placed front door, even noting its deviation from typical shopping mall layouts. This suggests a thoughtful approach to design and customer experience.

Key Features and Amenities

Beyond its core services, AAA Troy offers several key features designed to enhance the client experience. The on-site services likely encompass a variety of support functions, potentially including travel consultations, document assistance, and personalized recommendations. The wheelchair accessibility features, including the car park and entrance, are particularly noteworthy, demonstrating a commitment to inclusivity and accommodating the needs of a diverse clientele. This dedication to accessibility reflects a broader organizational value of serving the entire community.

Recommended Information for Prospective Clients

For individuals seeking a reliable and personalized travel agent, AAA Troy presents a compelling option. Here’s a breakdown of recommended information:

• Contact Information: Phone: 2488792030
• Website: locator.acg.aaa.com
• Address: 25 E Long Lake Rd, Troy, MI 48085, United States
• Specialties: Travel Agent Services (including passport photos and full-service travel planning)
• Accessibility: Wheelchair-Accessible Car Park, Wheelchair-Accessible Entrance

Overall Impression

AAA Troy appears to be a well-regarded travel agency committed to providing personalized service and accessible facilities. The positive customer feedback, combined with its convenient location and comprehensive services, positions it as a valuable resource for individuals seeking assistance with their travel arrangements. The emphasis on friendly staff and a less crowded environment suggests a focus on creating a comfortable and efficient travel planning experience. The dedication to accessibility further solidifies its reputation as a welcoming and inclusive organization.

👍 Reviews of AAA Troy

Bruce M.

5/5

Front door was logically placed but not according to a shopping mall. They are on the outside corner, outlot. People were all friendly. Surprised not at all crowded. I went for passport photos but this place is full service. Recommend.

Love2 W.

1/5

As soon as I walked in I felt unwelcomed by the gentleman at the desk. He was not friendly as I had asked him about some maps. I knew what maps I had in the past and hope to get some replacements for a road trip. He was short and seemed bother by my requests. I still need another map I discovered after I left, but I won't be going back to this AAA office. I've been here in the past and other family members have mentioned they also have had a negative experience in this office with other employees in other departments. If you are going to hire someone to greet members as they walk in, you should highly consider who is representing not only AAA but this location. As a manager of Retail Operations, this guy would not be at the front. As members we pay a fee to be a part of this association. so please hire people who value us as we pay for you to work there.

Baylie M.

1/5

Very unfriendly tall man working in the front. I came in there to ask questions about transportation abroad and I was going to ask about activities and other trips but I didn't get the chance due to his condenseding attitude. He told me it would be a waste of the travel agents time to talk to me and I would not give them enough commission because I already booked the hotel online. I even offered to pay for any fees or for any services and it still was not enough to get some simple questions answered. He said that I'm on my own because I didn't come in to book every aspect of my trip through them at first.

You know, if this was a pleasant interaction I may have booked future trips with this agency but I will not do that in the future. This could have been opportunity to build a clientele. This is how you lose future customer with bad service from the get go and a bad attitude. The man in the front is not equipped to work in customer service.

Anne

1/5

Absolute nightmare AAA office reps, especially B.R. My proof of home insurance was not submitted digitally to my home mortgage. Ended up with two home insurances payments! Honestly wish people would take responsibility and realize that most companies require everything digitally not mailed. I am livid and called AAA corporate to try to figure this all out when my individual agent could not assist.

kheder H.

1/5

I had a terrible experience with this AAA insurance agent called abul azad. After I was in an accident, I tried calling him over 100 times, but he never answered. I even contacted the office, and they kept making excuses, saying he was “too busy” to take my call. I was left to handle everything on my own, which was incredibly stressful and mentally exhausting.

Then, after I finally dealt with the situation myself and decided to cancel my policy, he suddenly called me acting completely clueless and asked if I wanted to renew my policy. When I refused, he kept playing dumb and asking why, as if he had no idea what had happened.

This agent is completely unprofessional, unresponsive, and clearly doesn’t care about his customers. If you ever need actual help, don’t expect him to be there for you. Do yourself a favor and take your business elsewhere!

Rachel H.

1/5

Ignored my appointments and emergency service requests for days. Booked me appointments and rescheduled them HOURS earlier and later without any notice. Completely unreliable and totally undermines the AAA promise. Disappointing.

Chuck P.

5/5

Full service office for AAA members. Get all insurance questions answered, full AAA Travel services, and of course all the maps you could ever need, if you are so inclined.

Ronald C. J.

1/5

Try to get something taken care of that my mom has been paying for for 5 or 6 years she has no answer for me total rude woman up front she should be fired immediately