AAA Avon Insurance and Member Services - Avon, Ohio

Introduction to AAA Avon Insurance and Member Services

AAA Avon Insurance and Member Services stands as a reputable and multifaceted service provider located in Avon, Ohio. Situated at 35676 Detroit Rd, Avon, OH 44011, this establishment offers a comprehensive suite of services catering to the diverse needs of individuals and families. The phone number for direct contact is 06951795, and visitors can find detailed information and resources on their official website: ace.aaa.com. It’s important to note that this location operates under the umbrella of ACE Insurance, leveraging their extensive network and expertise.

Specialties Offered

AAA Avon Insurance and Member Services distinguishes itself through a broad range of specialized services. Primarily, it functions as an Insurance Agency, providing coverage for various needs. Specifically, they offer expertise in:

• Auto Insurance Agency: Assisting clients in securing comprehensive auto insurance policies tailored to their specific requirements.
• Cruise Agency: Facilitating travel arrangements and providing expert advice for cruise vacations.
• Home Insurance Agency: Offering home insurance solutions to protect residential properties.
• Life Insurance Agency: Providing life insurance options to help clients secure their families' financial futures.
• Motorcycle Insurance Agency: Specializing in insurance coverage for motorcycles and other motorized vehicles.
• Notary Public: Providing official notarization services for documents.
• Passport Photo Processor: Offering passport photo services to streamline the passport application process.
• Travel Agency: Comprehensive travel planning services, including booking flights, accommodations, and tours.

Location and Accessibility

The physical address of AAA Avon Insurance and Member Services is 35676 Detroit Rd, Avon, OH 44011. This location benefits from convenient accessibility, featuring a wheelchair accessible entrance and a dedicated wheelchair accessible parking lot. This demonstrates a commitment to inclusivity and ensuring that all clients can access their services with ease. The surrounding area offers a variety of amenities, including restaurants and shopping options, making it a convenient location for clients to visit.

Customer Reviews and Reputation

AAA Avon Insurance and Member Services has garnered a positive reputation within the community, as evidenced by 63 reviews on Google My Business. The average opinion rating is a commendable 4.3/5, reflecting a generally satisfied clientele. While some feedback suggests a need for improvement regarding the Triptik (travel brochure), the overwhelming sentiment underscores the company’s dedication to customer service and knowledgeable assistance. Many clients highlight the value of dedicated representatives like Ilona and Mary Joe, who consistently provide insightful information and personalized attention.

Key Observations from Customer Feedback

Based on the available reviews, several key aspects of the service are consistently praised. Clients frequently commend the representatives’ professionalism, knowledge, and kindness. There’s a strong emphasis on the responsive and efficient nature of the team, particularly the ability of agents like Mary Joe to quickly identify clients by name – a detail that significantly enhances the customer experience. Furthermore, the travel agency component of the business receives considerable positive feedback, with clients expressing appreciation for the agents’ familiarity with destinations and their ability to offer valuable recommendations beyond the standard tourbooks. The emphasis on personalized recommendations for hotels, restaurants, and points of interest not typically found in guidebooks speaks to a deeper level of service and a genuine desire to help clients maximize their travel experiences. However, as noted by some reviewers, a more modern navigation solution might be preferable to the existing printed materials.

Contact Information and Additional Services

Clients can easily reach AAA Avon Insurance and Member Services by calling 06951795. The website, ace.aaa.com, provides a wealth of information, including policy details, FAQs, and contact forms. Beyond insurance and travel services, the agency also offers notary public services and passport photo processing, providing a one-stop shop for a variety of needs. The accessibility features – the wheelchair-accessible entrance and parking – further enhance the overall experience for all clients. The combined expertise in insurance, travel, and ancillary services positions AAA Avon Insurance and Member Services as a valuable resource for the community. It should be noted that the agency benefits from the stability and resources of the broader ACE Insurance network, adding an extra layer of security and reliability to its offerings.

👍 Reviews of AAA Avon Insurance and Member Services

Alice H.

5/5

We love Ilona she has assisted our family for years and always has insightful information. She is very professional, knowledgeable and kind. It is so nice when I call that Mary Joe knows exactly who I am without me saying my name. If you want to take a trip, they are the best

Steve T.

5/5

Very helpful travel agents that were familiar with our destination. Got some very good tips on hotels, restaurants, and points of interest not listed in their tourbooks. We didn't like the new Triptik however. Sucks. Use a navigation app or Garmin instead.

Helen M.

5/5

The only thing I really have a complain about is that I gave her my email and she never put in the computer correctly. But the quality of the customer care was completely awesome. She was very kind and polite.

Sussie L.

5/5

They were there in 15 minutes for a flat tire! Absolutely great service worth every cent!! For teens I highly recommend it for when parents arn't there and they still need assistance.

Anthony M.

1/5

I've been a AAA member for over a decade. AAA website says membership includes free fax and copy services. But this place acts like they've never heard of a fax machine let alone any sort of fax services for their members.

And even after showing them the website where it says this and them saying that they do have a fax machine, they still wouldn't fax a few pages for me out of courtesy.

Ann

2/5

I've been a member of AAA for over 25 years. Also, worked at a large AAA in Columbus many years ago. I have always had great experiences when I went into AAA for a TripTik Routing and always do that for long, road trips because it is very helpful to have turn-by-turn directions illustrating the requested route as well as details of cities along the way. This was my first disappointing experience at a AAA office. I was leaving the following morning very early for a wedding in VA and arrived at the Avon branch about 20 minutes before closing. I went in with my route already printed out and handed it to a man who said he could help me. I mentioned it would be nice to get a TripTik, because we were taking a route that was unfamiliar to us and I can't always access GPS on my cellphone while traveling through mountains. He looked at me like I was asking for the moon when I mentioned a TripTik. I accepted that since it was late in the day he didn't want to do it, although it wouldn't have taken that long since he already was provided the detailed google mapped route. He did not offer any road maps. I had to specifically ask for road maps for my route. He ended up giving me a map for NE US which was pretty much useless for details when traveling through PA, MD, WV and VA. I had to ask specifically for a map of VA. It felt like every request was putting him out and that he was reluctant to provide maps for free even though that is part of the benefits of AAA membership. This is the closest AAA office to my house but next time I will drive to a more distant location in hopes of finding someone more helpful and pleasant.

Rita H.

5/5

Robin was fabulous. She made me so relieved. I am truly to her for making me feel so much better abt booking at the EXPO. Shew

Michael W.

1/5

I WAS CHARGED 132.00 AUTOMATIC PAYMENT FOR A YEARLY MEMBERSHIP AND WE DIDN'T EVEN SIGNUP FOR AUTOMATIC PAYMENTS.THEY REACHED INTO OUR ACCOUNT AND TOOK MONEY OUT OF OUR ACCOUNT WITHOUT OUR PERMISSION. SOMEBODY MADE A BIG MISTAKE, VERY UNPROFESSIONAL.