AAA Forest Park - Parkdale, Ohio

Courage T.

Work that I was told would take and hour took a day and when I arrived to get my car my bank card and money was missing. And I was treated very dismissively

Sabrina S.

DO NOT COME HERE. I am begging you all do not make the same mistake I did. I don't understand automobiles... and I was greatly taken advantage of - because Bob Sumerel technicians don't either. When I noticed my coolant was way below the low level in the reservoir (RIGHT before taking it to Bob Sumerel) - I thought it was just running through the vehicles system. Wrong. My boyfriend informed me coolant should always stay between the full and low-level line. Because I do not have hard evidence - pictures and dates - showing it was way below the low line and my oil was way over the maximum line and tinted green because it was full of coolant... They're shaking their hands of responsibility. They insist it happened after I left the lot. What evil men...

For now, I have to figure out how to pay for a $5,000+ engine replacement for my vehicle I bought 3 weeks ago. How hard is it to let a customer know having no coolant and it being in the oil is a big problem? I trusted them to inspect this vehicle because I don't know anything...

when I asked how will they sleep at night knowing I am completely screwed? They shrugged and told me it isn't their problem. SHRUGGED.

Evil. Please spread the word this is a terrible place to take your vehicle to. I will be posting on all social media platforms and by mouth to those I know. I will not risk someone I care about getting screwed over by these evil men. They do not know what they're doing.

Jared S.

Outstanding service! Had an unfortunate tire issue. Showed up 15 minutes prior to closure and they helped with no question!!!! If 100 stars was possible I would choose that!

Stephen C.

My mother in law is in a nursing home. I use her car to transport her to doctor appointments as she is on oxygen. Her battery was replaced by AAA last July and it died recently. I called for warranty service. I talked to 3 different departments multiple times at AAA and 2 different Bob Sumerell locations multiple times.. They were rude, said they couldn't and wouldn't communicate with eachother, and that none of the 3 departments could pull up member information and historical repair records at the same time to show the previous work receipt and member info to approve warranty battery replacement ...then came Darrick Franklin at the Bob Sumerel location in Forest Park, OH...I explained the situation along with the runaround I had been experiencing..his response was "come on, are you serious?" He asked for 2 pieces of information and the battery was replaced with 30 minutes of my phone call with him...that includes my driving time to get to him after our 3 minute phone call. He was waiting with the battery when I got there...I wont be messing around with AAA or any other Bob Sumerel locations anymore. I'm going straight to him...forever, and so should everyone who reads this..wow...it was refreshing to find someone so nice that fully understands everything enough to cut through red tape and provide the service that was promised. Kudos bro..you won my loyalty along with everyone I come in contact with.

Michael B.

My wife was in bob sumerel yesterday because she had a tire losing air. She asked them to check for a nail. They came back and told her she needed four brand new tires and quoted her over 1200 dollars. They said there is no nail in your tire. They said that the tires are dry rotting and the one losing air was the worst. I told her to have them air it up and for her to bring the car home. Upon inspecting the tire myself I could see that there is definitely a nail in the tread of the tire in question. This is predatory and plain nonsense to treat a woman this way. If this is their way of conducting business then they will never get our business again. Btw my wife just had her car in the ford dealership for an oil change less than a month ago. They informed her that she needed to replace the tires but not until winter. Bad business.

Robin B.

I made an appointment to have ac checked because it was blowing hot air. My appointment was on Friday at 9:00am. I drop off my car the night before thinking they would look at it at my appointment time. No called me the next day so I called to check on my car. I was informed that they didn’t have time to look at my car even though I had an appointment. They were too busy. Why did they schedule an appointment if they couldn’t look at my car? They told me they wouldn’t be able to get to my car until next week sometime. They kept my car all day and did nothing and wanted me to make another appointment. No way. Do not waste your time at this location. They are very inconsiderate and rude.

Dustin R.

1st day guy seemed to have a attitude for no reason. All cuz we asked a question. Seemed like we bothered his lack luster day with no customers. 2nd day once van was fixed great employee great attitude. Wish I knew his name to give a shout out. But to the Bold fella up front, u need help with customer service bud.

Shelby S.

Excellent, quick service! Everyone was incredibly helpful and efficient. Will be recommending this location to others.