AAA Red Bank - Cincinnati, Ohio

KP G.

I got an oil change here. Service was impeccable. While I waited I enjoyed the comfortable seating area and free Wi-Fi.

I also picked up a few travel maps, as a AAA member (free service)

Noah K.

I previously had fine experiences with this location but seeing how they do not fix their mistakes has left me with little faith in this location.

I took my car in for repairs which ended up needing the CV axles replaced. Afterwards, the car had alignment issues which resulted in wear on the tires requiring them to be replaced. They have given me the run around on this issue now, saying that an alignment was probably performed, although it was not on the paperwork, or that it was not needed but would have been recommended, which they never told me or I would have requested it. Instead of addressing my concerns, they offered a free oil change which is not equal to the value of having to buy two new tires and in no way assuaged my concerns.

The refusal to accept their mistakes has lead me to have concern with taking my car there again. If they make a larger, more costly, mistake I do not trust that they will make it right.

Randal

I've had service at he Red Bank AAA a few times, but unfortunately, I will not be returning. One bad experience can be a fluke, but 3 shows a pattern.

Positive:
-Oil change took about an hour - faster than I expected (if I had all the services actually completed)
-Nice waiting area

Negative:
-$104 for an oil change on a compact SUV. No other services that I can tell were actually provided despite what is reported on the receipt, Valvoline would be cheaper and would only take 15 minutes.
-Specifically requested a tire-rotation for my appointment and one is supposed to be included. I was informed this was completed, but it was not – something that is obvious because my tires are not all the same.
-The vehicle report provided also had tread depths noted that were obviously incorrect and just copy/pasted.
-The report they provide appears to just be mostly fictionalized to just get you in and out without providing the full service.
-Customer service also left a lot to be desired.

09TOLBERT

Terrible customer service repair tech refuses to acknowledge customer standing in front of his desk, continued to keep taking calls... I decided if you going to ignore a paying customer clearly I wouldn't trust these people with my car, I also had an appointment for a oil change but the attitude from this gentleman just made me decline the work... If you don't like working with the public the front desk shouldn't be for you or better yet find other work

Jamie B.

Megan and Lexi took care of me from the minute my car was towed to this location. They called me at every step of the process from receiving my car, to diagnostics, to completion. They were kind, courteous, informative and efficient. They did not push any additional services on me that were not needed at the time - they just took care of my oil change and repair just as I needed it. Megan provided an honest and affordable assessment of the issue with my car and I had my car up, running, and returned the following morning after my car was dropped off at the end of business the day prior. Such fast and reliable service! I couldn’t be happier with how easy, stress-free and comforting this experience was. I will definitely be back for any future needs!

Gary D. G.

Make an appointment with Nick to get some parts installed Nick informed me it would take probably 4 to 5 hours didn't have a problem with that I decided to wait. I arrived at 8:00 waited patiently after seeing my car wasn't being worked on I was informed the technician that was supposed to work on it had a family emergency it was started on about 12:30 the time I was promised it would be done. Why he didn't give it another technician I don't know I ended up leaving at 3:30. I went to get in my car and there was free on oil all over the windshield all over the hood all over the engine compartment I asked for somebody to clean it up they did a terrible job on it. After driving it down to the car wash close too them I came back my AC was blowing and warm the manager saw that I pulled up I went inside and he ignored me and didn't come in the waiting room I had to go out there and I was told what do you want I said my AC is blowing warm, after spending most of the day there and a large amount of money I was told I don't have time to look at it, bring it back to me tomorrow and leave it no apology offered no offer to get my car cleaned up for me, nothing after having three car service there for the past several years I will not come back to Bob summerall because of their manager Chandler, I don't know why he has an attitude problem, after reading other customer concerns it seems Chandler probably needs to get some customer service skills. And I'm stuck to find a detail shop that will clean up the car that Bob summerall oil down.

Tom V.

While waiting on my vehicle I witnessed Megan , the assistant manager help several people in for service as well as some on the phone. Took extra time to explain things to people as well as trying to keep within their budget. Very refreshing and professional.

Sam C.

They actually are fairly affordable compared to shops in the area. Got them to complete something I didn’t have a tool for and they had me worked In quickly.