AAA Strongsville Insurance and Member Services - Strongsville, Ohio

AAA Strongsville Insurance and Member Services: A Comprehensive Overview

AAA Strongsville Insurance and Member Services stands as a reputable and multifaceted service provider located at 17220 Royalton Rd, Strongsville, OH 44136. Accessible via telephone at 07833395 and online at ace.aaa.com, this establishment offers a diverse range of services designed to cater to the needs of individuals and families within the Strongsville community and beyond. It’s a vital resource for insurance, travel, and notary services, consistently striving to provide efficient and reliable assistance.

Specialties and Services Offered

AAA Strongsville Insurance and Member Services distinguishes itself through its comprehensive service portfolio. Primarily, the company functions as an insurance agency, specializing in various types of coverage, including:

• Auto Insurance Agency: Providing a wide selection of auto insurance policies to suit diverse driving needs and budgets.
• Home Insurance Agency: Offering comprehensive home insurance solutions to protect against a variety of risks.
• Life Insurance Agency: Assisting clients in securing life insurance policies to safeguard their loved ones’ financial future.
• Motorcycle Insurance Agency: Specializing in insurance coverage for motorcycles, recognizing the unique needs of these riders.
• Cruise Agency: Providing assistance and booking services for cruise vacations.

Beyond insurance, the agency extends its services to include essential notarial services, facilitating the legal documentation process. Furthermore, they offer passport photo processing, simplifying a common travel requirement. The agency’s dedication to convenience is further highlighted by its wheelchair accessible entrance and parking lot, demonstrating a commitment to inclusivity and accessibility for all patrons. The combination of these services suggests a commitment to being a one-stop shop for many of their clients’ needs.

Location and Accessibility

The strategic location of AAA Strongsville Insurance and Member Services at 17220 Royalton Rd, Strongsville, OH 44136 makes it easily accessible to residents of the surrounding area. The facility’s commitment to accessibility is underscored by its wheelchair accessible entrance and wheelchair accessible parking lot, ensuring that individuals with mobility challenges can readily access the services offered. This dedication to inclusivity significantly enhances the customer experience for a wide range of clients.

Customer Feedback and Reputation

Based on publicly available information, AAA Strongsville Insurance and Member Services has garnered a positive reputation within the Strongsville community. The company maintains 36 reviews on Google My Business, with an average rating of 4/5. These reviews consistently highlight the exceptional service provided by staff members, particularly individuals like Tyler, who have been lauded for their responsiveness, helpfulness, and willingness to assist clients in resolving issues promptly. For instance, one reviewer described Tyler’s assistance after a flat tire as “exceptional,” noting his swift arrival, proactive approach, and courteous demeanor. The feedback suggests a culture of prioritizing customer satisfaction and fostering positive interactions.

Recommended Information for Prospective Clients

Individuals seeking insurance, travel planning, or notary services in the Strongsville area would find AAA Strongsville Insurance and Member Services to be a valuable resource. The agency's diverse range of specialties allows it to address a broad spectrum of client needs. It’s recommended that prospective clients contact the agency directly at 07833395 or visit their website at ace.aaa.com to discuss their specific requirements and explore the available options. The agency’s commitment to accessibility and its positive customer feedback further reinforce its reputation as a reliable and customer-focused service provider. Their ability to quickly resolve issues, as exemplified by the Tyler incident, demonstrates a dedication to providing efficient and effective support. The agency’s ability to handle notarial requests and passport photo services further adds to its appeal as a convenient and comprehensive service provider.

👍 Reviews of AAA Strongsville Insurance and Member Services

Stephany G.

5/5

Tyler was exceptional yesterday! I had a flat in he came in 15 minutes and helped. He looked happy and he was willing to put on the new tire. He was kind and courteous. Good job Tyler! 😀

David S.

5/5

During a busy time of the year my car broke down at a very busy intersection. I called the police and they tried moving my vehicle but the car was locked in gear and could not be moved. I called Triple A and could not get a hold of anyone so the police officer called a tow truck company they use and they came out, hooked up the car and drove it to the dealer! It cost me around $200. I took the receipt to a local AAA office, told them what happened. They had me fill out a report with the outside towing receipt. Since I could not get a hold of anyone at AAA they reimbursed my cost for the tow. Great company to deal with!!! Thank you AAA!

Eileen W.

1/5

Early November 2024, I booked a trip to Punta Cana with a AAA travel agent. She told me she booked me in the 18 and over section of the resort. She also told me that I was eligible for $100 from AAA for booking with them. Before I left for my trip in December, I repeatedly asked the agent where in my documents did it say that I was in the 18 and over section of the resort. She said she booked it that way. Needless to say, I was not in the 18 and over section when I checked in at the resort. I also repeatedly asked about the $100. Finally she told me that I wasn't eligible since I booked the trip prior to January 1, 2025. I have been a AAA member for 43 years. This is the first and last time I used their travel services. I will not be renewing my membership when it becomes due in April 2025.

Yaoyao C.

1/5

This insurance place won’t cancel my insurance after my request.

I emailed Beth Kordich, my insurance agent, to cancel my renters insurance, but my credit card was billed for four months after the cancellation. I emailed Beth Kordich again, for multiple times actually, to get this resolved. She promised to get this cancelled at first but did nothing. She then stopped responding to my emails. It NEVER got resolved.

I had to dispute the charges with my credit card company.

antoinette F.

5/5

Absolutely the most impressive employee works front and center at this AAA branch. Ms. Vanessa White (branch specialist) greeted me as soon as I arrived with a smile, polished appearance, courtesy and extremely welcoming. All I really asked for was a map and an old school TripTik; Vanessa saw my TripTik and raised the bar for what every employee of AAA should be trained to mimic. Vamessa called when it was ready (ahead of time), again met me with a smile and eagerness to help that was beyond all expectations. Vanessa has bar none managed to put a new and innovative face for AAA for me and I have not stopped bragging about her since my brief encounter.

Zacknopapa S.

1/5

Never buy insurance here. The agent I had to deal with (she) was the most unprofessional and irresponsible person I had ever seen. She made so many careless mistakes and never apologized. She never explained the reasons for the delayed processing of the application. I give her minus 10 stars if possible. It was truly a terrible experience.

Alexander T.

1/5

AAA is horrible, first time I had to use the services and waited over three hours to get towed. They are horrible at customer service, I could do better with my eyes closed! Also, they didn’t solve the issue on the first call, had to make close to 10 calls to get issue resolved. I would not recommend them to anyone! Online reviews say Blink is best, but I’d almost just go with a car warranty and use the tow services that come with the warranty, you will probably have better luck!

Sherri S.

5/5

I want to thank Brian at the Strongsville Aaa for a very thorough job in preparing my trip tic. I had a lot of stops and he put it together with all the details perfectly. He was also very kind and patient over the phone. Thank you Brian. (Hope that’s the correct spelling of your name- sorry if it’s not.)