AAA West Covina Insurance and Member Services - West Covina, California

Lisa Monje

I am very sad and disappointed about AAA west Covina.
I was there about 2 months ago to pay for my car registration and the employee got all the fees like $190.00 Dls.
And I asked for my receipt and she said that my receipt was printed on my DMV paper that I handled to her and that everything went to DMV records.
So later in that month I went to DMV.
And I ended up paying all the same fees again, AAA did not pay anything to DMV.
And since then they haven't mention any thing about my money or get back to me.

Fatima Chang

Review for Jessica Sainz at AAA

I cannot express how grateful I am for Jessica's exceptional assistance during our recent car transfer and registration process. After encountering numerous roadblocks and rude responses from others, Jessica stood out as a beacon of hope. While everyone else insisted that I had to pay for the sales tax, Jessica took the time to understand our situation and cleverly figured out a way for the buyer to cover the sales tax instead.

Her dedication to helping us didn’t stop there, she even offered to assist us after her lunch break was over. Jessica's kindness and professionalism made a stressful situation so much easier to navigate. Thank you so much, Jessica! You truly went above and beyond, and I can't recommend you enough!

A Syed

I'm very delighted to share my experience at this Triple A Auto Club membership in Covina California that was very surprised to find out that I have a free passport picture service under my Triple A Michigan auto membership staff bus courteous from the front desk to the person who took the picture no waiting parking was plenty no need to wait I will recommend to go and take care of your need related to auto insurance or auto roadside assistance if you agree with my comments please leave a feedback I'm looking forward to hear back from you kindly

Dvon S

Just so disappointed I can't even login to pay my bill after hours and my policy is set to cancel this is unreal and I feel like i'm being bullied by AAA since ive been a member two years and employees are rude and make sure you know its all your fault no matter what. my user name and password has always been saved to my MAC PC I've paid online in the past and now all of sudden I can't access online and its telling me my SAVED password is wrong and I need to create an account when I just received an email like a week ago from AAA make it make sense. now im late and my policy is going to cancel and I can't even access online any longer unless I create another account when did my first account cancel when im still getting current emails. im so tire and frustrated with AAA

Amie R

Do not book with AAA for travels especially with Agent Linda. She had booked our reservations all incorrect with hotels tower/rooms and dates of our activities, despite multiple confirmation from her. Bad communication and rushes through reservations. In addition, Tenia her supervisor try to help makes things right, but we still ended up paying more to get the tower/room that we supposedly booked in advance and paid with Agent Linda. Lesson learned!!!!

Byron F

Be careful using their travel agent Linda. She rushes at times. Make sure you get options on the vehicle you want because it is impossible for you to upgrade without AAA getting involved. Also make sure the dates on your trip are correct. Worst experience using a travel agent! Then manager Tenia defends the mistakes of her employee and downplays everything. Overall, did a great job of putting a damper on our 20 year anniversary!

Alex P

My spouse and I went into to register our trailer on Tuesday, March 12, 2024, approx. 9:15 am at the West Covina location and we had to go get cash from Staterbro's to pay our registration bill. Upon making the transaction we gave the CSA wearing a green blouse cash a total of $200 since we could not get the exact amount needed of $193 from the grocery store. Long story short , the lady was nasty and rude at AAA and told us we should had given her 5s 10s or the even amount since she did not have change. As we waited, I saw her holding our $5 bill in her hand looking around and contemplating to bring it to us. She attempted to steal 5 dollars from us and when I confronted her, she illustrated very combative behavior towards us. The change that was due back to us was $7 she only gave $ 1 in quarters and a $1 bill initially which was $2. She then stated we did not give her $200. When I requested to speak with the manager, she requested we have a seat while she recounts the drawer and then she gave the money back and admitted she made error. The moral of the story is this behavior should not be tolerated in a BBB accredited business stealing from members and showing poor customer service when proven wrong. If the roles were reversed, we would be prosecuted. We departed the premises feeling undervalued we have been members for more than 2 -3 years.

cal state

We made an appointment for the travel department. We where on time and had to want over one hour to see our agent.