Adventure Life - Missoula, Montana

Bren G.

I have never worked with an agency for travel,but knew I needed one for Antarctica. They did not disappoint, from the beginning to the end! Always available to answer any questions and even notified the ship that my daughters suitcase was lost ,ship offered free cleaning service. Our trip went smoothly because of adventure Life . I am grateful I choose them!

Christina M.

Our trip to Peru was more than we could have asked for!!! The sights were breathtaking and the people were amazing! Our guides were extremely knowledgeable and friendly everywhere we went! Everyone was so nice. Thank you so much Jess and Petchie for putting our trip of a lifetime together! Thank you Manuel and all the Amazon staff for sharing your expertise and showing us the beauty of your country!

KandE T.

Kevin was great early in the planning process. As first-time cruisers, we were looking for something different with an emphasis on getting off the boat for hikes and wildlife viewing. Kevin helped me sort and compare the details of different boats and itineraries. We are so glad we chose the Greg Mortimer.
Mary Rose lead us along on all the booking and documentation details. Between covid rules, airline cancelations, and fuel price jumps, we were definitely wired at times. She was always pleasant, calm and detail oriented.
And Aurora Expeditions was a good match for us. The boat, service staff and expedition guides exceeded our expectations. The guides included two professional photographers who lead zodiac rides and lectures for better photography, whether you use a professional-grade camera or your smart phone. There was a videographer who shared clips of of animals filmed for Nature and Richard Attenborough shows. A geologist explained the age of the rock formations and the unusual basalt formations. The kayak guide got hooked on the botanist's study of plankton. Several guides are long-distance sailors and some are also paramedics. The guides ventured out before landings to scout for polar bears in the area, and manned a perimeter of our ridge hike or beach walk. In addition, the reception, housekeeping, and meal servers were nice people who promptly responded to our requests. We were never disappointed.

Vinod F.

Completely disappointing and frustrating experience the second time around using this company. There was absolutely nothing even remotely special about the 'package' that was put together by the planner for our trip to Costa Rica.
The only value add the 'expert' provided, was the significant $$$ upcharge for every activity / transfer / hotel stay. This was in direct contrast to the experience we had for our trip to Chile in dec '22. It was my mistake to believe that there would be some basic level of care for returning customers. Unfortunately, we had recommended this company to our friends for the same trip and the cringe level of embarrassment as a consequence is beyond anything we could have predicted. (a sure sign that there was some kind of auto pilot engaged internally is the fact that our friends got a send off package saying 'enjoy your trip to Ecuador')
There was a complete abdication of any responsibility of the part of Adventure life to the local resource with regard to making bookings/reservations. (if interested see my google review of Hotel Montana De Fuego in La Fortuna). We decided to add tours/activities and were assured by the planner that it was the same price if we went through them or did it directly with the provider. Little did we know that there was nearly a 50% markup. on everything...why ? just because....expensive lesson learned. What made this part of the experience even more frustrating was the repeated insistence on the part of Adv. Life that they were not able to provide details of the pricing for the individual activities because of 'package pricing' it took one email and one phone call to the hotel concierge to get the detailed pricing breakdown
The tone was set at the Liberia airport where we had to go looking for our driver who was outside the airport scrolling on his phone. Three nights in a very bad hotel, christmas morning transfer from Arenal to Tamarindo with a stop at and adventure park. there was supposed to be a boxed breakfast for the six of us.....of course it wasn't provided. The cherry on the top was the transport from Tamarindo back to Liberia airport...it was the most outdated dilapidated hyundai van, with no headrests or seatbelts....so much for safety.

Spent 2 days on email and phone with the Adventure life Client Relations Director to get the upcharge on the activities and the room charges for the first 3 nights refunded. To be fair this was a straightforward process once there was clarity on how terrible the property we were put up in actually was. But definitely not how I anticipated spending a vacation.

To be clear, there are other options for actually complicated trips, and for Costa Rica, there is no logic to being ripped off like this.

Forced to edit in response to response from the company: we wouldn't have realized the egregious upcharge on the activities till we asked questions at the hotel.
No one from adventure life vetted the property we were put up at. We had to shame them into acknowledging that we were booked into a really bad property. Basic duty of care to paying customers was completely ignored. Forget about the fact that we're repeat customers and brought in new clients as well

To be crystal clear...if we hadn't pushed back we would never have known about how crazy the upcharge was.
There has still been no acknowledgement about the missing breakfast and the absolutely unacceptable transportation on the way from tamarindo to Liberia airport.
To refund money and apologize is a basic requirement in a situation like this... not a favor.

Tee.

First time using adventure-life. I was skeptical at first due to being a company not in my country and also the big trip I was planning which was Antarctica. Spoke to Kevin a couple times in the beginning and he took his time to explain the process as well as give choices to go over. Eventually went with quark expeditions and got a co-worker to even come with me on the trip of a lifetime! We just got back and the trip was great! Thanks Adventure-life for the support.

Jim E.

They do an excellent job of scheduling excursions and providing excellent tour guides. The food was amazing even though we are one of those difficult vegetarians. All the staff were charming and really went out of their way to make our experience awesome. Highly recommended.

Tricia B.

Our trip to Peru was absolutely amazing and Adventure Life planned the trip out fabulously. Our guide Edgard Mendivil for Machu Picchu was excellent and extremely knowledgeable, highly recommend him!!!!
It’s not often one can say a trip goes off without issue, this one did!!!

Sharon C.

We booked amazing with Adventure Life as part of a 3 month exploration of South America - and we were absolutely over-the-moon happy with our adventures. We went to Patagonia; the Atacama Dessert; kayaking on Lake Titikaka; an Amazon Jungle hiking trip and, of course, the iconic Macchu Piccu. Every aspect of our experience with Adventure Life was flawless - from planning to execution. The guides were experienced, interesting and a pleasure to know. The accommodations, food, restaurants, etc. we’re amazing. From an eco camp in Patagonia to a home stay in Lake Titikaka to a research station in the Amazon Rainforest to lovely boutique hotels in Cusco and Agua Caliente - we were comfortable, safe, well fed and well attended to. The tours and adventures were epic - we learned a lot and met interesting characters along the way - mingling with locals wherever we went. HIGHLY recommend this company!!