Behavioral Health | Glenn County Health and Human Services Agency - Willows, California

Tabulous O. F.

I'm Done Playing Games with this place! Just called the U.S. Health and Human Resources Department and complained to the O.C.R. Today they broke H.I.P.P.A.!!!

Utterly and completely useless. The staff there is unprofessional, rarely show up to work, cancel appointments with the regularity of a German train schedule. There is only one person that I know of in the entire organization that was actually born to do this work. He's golden, the rest are not good enough for a compost pile. Unfortunately this gentleman cannot be at all stations covering all positions, and works out of the Orland, CA office, primarily. From social workers that put literally Everything before their clients, to receptionists (the original one) that LAUGH at the mentally ill, this place is nothing more than a government, bureaucracy mostly filled with people that only care about their paychecks. Today my daughter was put off because someone else was in crisis. Well guess what - SO ARE WE! We desperately needed her social worker's expertise today only to be given the shaft and put off for the umpteenth time in a row by this woman.
Having said all of that - the Dr. there, Dr. Smith, (telecommutes from elsewhere for his appointments - LOVE THAT) is one of the better psychiatrists that we have dealt with over the years, as is his assistant. It's a shame that his staff at this location consistently drop the ball where his patients are concerned.

Jennifer B.

Reliable and well-educated psychiatrists and counselors, as well as helpful crisis services. They have been a great help to me for over seven years, and they accept MediCal, which is freaking awesome for a student.
If you reach out to them, and make the effort to help yourself, they will absolutely reach back. I wouldn’t be where I am today without this practice.