Cheriece M.
1/5
This was no doubt one of the worst hotel stays for me. My husband and I travel a lot and I typically do a check of the room to ensure cleanliness and no bugs. Well, this time, I was not able to do that because I had a conference to get to and only had time to put our bags down, change and back out the door. We returned to our room around 12am and at that point i was tired and ready for a shower. So I took my shower, and laid on the bed not in the sheets since i was not able to check them. Around 3 am, I started itching like crazy and it felt like something was crawling on me. I told my husband to turn on the light and there was a reddish-brown bug running across the blanket. My husband kills the bug and says, this is a bed bug. In the midst of throwing the blankets back, my face, hands, arms are steadily swelling due to being bitten. Once we pulled the blanket back to expose the sheets, there was a dried blood stain from where someone killed one of the bugs. I moved the pillows and opened one of them and there they were crawling around on and in the pillowcase. We continued to investigate and they were crawling on the headboard. I took video and pictures then we immediately went to the front desk. The staff person did respond and started looking for other rooms (as they were booked up). She initially placed us in one room, but we could not stay as there were no lights. They were able to find us another room and once I was in there, i started looking for another hotel. However, everything was booked solid. Needless to say, we were stuck. We did do a full sweep of the room and there was no evidence of bugs or dirty sheets. However, I could not sleep nor could my husband. Later that morning, we went down for breakfast. You would think that someone would see how I was doing or if we needed anything. Nope! It was as if nothing happened. We had to leave for our conference and was gone for about 12 plus hours. Despite being exhausted, it was still difficult for us to sleep. I was just afraid that the bugs would make their way to that room. Sunday morning, at the time of check out, I was asked about my stay. So I shared my experience with the bugs. The staff person, who I believe was the manager, launches into telling me stories about how that room did not have bugs, the hotel is not aware of bugs until someone tells them or is bitten and then she wanted to tell me about her own experience with bed bugs. When i say, I was frustrated and appalled at that interaction. First, it made me feel like she was blaming my husband and I for the bugs (although she said she was not), then why wouldn't the hotel have preventative measures to ensure bugs don't become a problem rather than fixing it when told by someone. And lastly, I really did not want to hear her personal story. i get she may have been trying to do shared experience but it had nothing to do with my situation. What happened to me could have been prevented. At the end of the conversation, she then proceeds to share that she can offer me 10% off my next stay. I politely shared to her that we would not be coming back to that hotel but I thanked her for the offer.
Lesson learned: Take the time to check those sheets and do a room turnover.
