Budget Car Rental - Danbury, Connecticut

Address: 58 Mill Plain Rd, Danbury, CT 06811.
Phone: 2037788127.
Website: budget.com
Specialties: Car rental agency, Van rental agency.
Other points of interest: Active military discounts, Wheelchair accessible entrance, Wheelchair accessible parking lot.
Opinions: This company has 99 reviews on Google My Business.
Average opinion: 3.7/5.

📌 Location of Budget Car Rental

☎️2037788127

⏰ Open Hours of Budget Car Rental

Monday: 8 AM–6 PM
Tuesday: 8 AM–6 PM
Wednesday: 8 AM–6 PM
Thursday: 8 AM–6 PM
Friday: 8 AM–6 PM
Saturday: 8 AM–2 PM
Sunday: 8 AM–2 PM

Budget Car Rental, located at Address: 58 Mill Plain Rd, Danbury, CT 06811, is a well-known car and van rental agency that offers a range of services to its clients. The agency can be easily reached via phone at Phone: 2037788127.

Budget Car Rental's website, Website: budget.com, provides detailed information about its services, rental policies, and rates. Prospective clients can browse the website to learn about the types of vehicles available for rent, including compact cars, sedans, SUVs, and vans.

One of the specialties of Budget Car Rental is its commitment to providing active military discounts, making it an excellent option for members of the military and their families. The agency also features wheelchair-accessible entrances and parking lots, ensuring that all clients can access its services comfortably and safely.

Budget Car Rental has received numerous reviews from its clients, with a average opinion of 3.7/5 based on 99 reviews on Google My Business. These reviews highlight the agency's professionalism, affordability, and wide range of vehicles, making it a top choice for car and van rentals in Danbury, CT.

👍 Reviews of Budget Car Rental

Budget Car Rental - Danbury, Connecticut

Melissa R.

2/5

Usually never have an issue with budget or this location. I recently returned a rental within my scheduled time, then the next day I get my e-receipt with an additional $94 charge and stating I returned the car 3 hours late. When I called to speak with a manager, I was told that there was none that worked in the store and she only works remotely so she was not contactable. I stated that I returned my car within the allotted time frame and the girl decided for whatever reason to not enter it into the computer for 3 hours. The sales manager stated 'well maybe she was busy' even though she just hung up the phone, I was the only customer in the building, and she found and confirmed my name in the system. I should not be penalized and take time to make phone calls and submit photos to prove my return because the counter girl did not hit car returned for 3 additional hours.

Iesha L.

1/5

I WILL NEVER RESERVE A VEHICLE WITH BUDGET AGAIN! THEY SAY THEY HAVE THE VEHICLE YOU CHOOSE YOU PAY FOR IT IN FULL THEN RECEIVE A CALL 3 HOURS AFTER SAYING THEY DONT HAVE IT! I CANCEL MY RESERVATION ONLY TO BE TOLD IT TAKES 5 DAYS FOR MY REFUND!!! BUT YOU WERE ABLE TO TAKE MY $$$$ RIGHT AWAY!!! NEVER RENT HERE!!!!!

Christina H.

1/5

We rented a passenger van in May. My sons didn't pay attention when they picked it up and when I looked at it at home the van was FILTHY!! There was dirt and sand on the floor, dirty doors and handles, food under the seats (cheese, popcorn and dried milk), garbage including store receipts, wrappers and empty juice bottles, and some mysterious disgusting goop in the back where the luggage goes. It was a weekend and we were leaving the next day so I had to spend 2 hours cleaning that van. When we returned the van and showed pictures and explained the situation the woman couldn't care less. BAD experience!

C H.

1/5

Made reservations for a 5pm Connecticut pickup. They gave us a different size SUV even though we reserved a certain size months in advance. We were stuck with the vehicle since we had to travel early the next morning and other rental locations would be closing soon. The vehicle was stolen overnight, 48 hours after of arriving at our vacation destination. We later found out that the vehicle they gave us has a very high theft rate. The Budget location in Montreal where it was stolen said they know it has a high theft rate and they refuse to carry it in their fleet. The Montreal location then forced another SUV on us even though we wanted a sedan due to another theft concern. We basically spent an entire day of our vacation dealing with the theft matter even though the theft was not due to our negligence. We were so traumatized by the event that we left our vacation early. When we returned the replacement vehicle to Connecticut the clerk was defending the decision to give us a different size SUV saying that I signed the contract. Now Budget wants to collect from my insurance. This will likely result in the loss of a no claim discount and higher rates. The clerk claimed the company would not know that they were giving us a high theft vehicle. Yeah right. They have data on everything. In my opinion, Budget was negligent and they are responsible for their own loss. I also want to add that Budget and likely other rental companies have zero modern anti theft protections. They have not kept up with the car theft criminals who use technology to steal vehicles such as hacking a car remote and driving away in the car in about a minute. Then we wonder why our insurance rates go up. The corporations should look at themselves for the reasons for losses and higher rates.

Joy C.

1/5

We picked up the car from this location. Staff gave us very beat up Ford Escape looked like 15 years ago model and probably adjusted the mileage at 44K miles. We paid this car for $92. After we drove for 5 mins, this car had some noise and not smooth drive. We drove back to exchange a new car. We were not sure how they just assigned this old car on purpose? Have they have any idea how dangerous for the customers. We were assumed that this car were belong to one of the staff there. Staffs were obnoxious. We rent a car on July 13th -July 15th 2023. If any manager read this review, should investigated. Pick up and Drop off staffs were pretty rude.

Jovany U.

3/5

Budget has always giving us solid rental cars in the past but the lastest one was a major disappointment. We rented a Chrysler Pacifica and it was a nightmare. The infotainment system kept dropping connection with my phone and then completely froze while we were using navigation on the highway. My wife had to guide me with the phone. The right front tire was missing air. There was a whining nose when we made right turns. The passenger side seat was not height adjustable like the driver side so my wife, who is small, had to sit in the back in order for her feet not to hang. The ride was too mushy and the minivan felted like it wallowed on every bump. The oil change lamp came on while on our trip. There was a piece of cardboard blocking a light bulb in the back which was there when we took the van. The staff is always great so this rating is more on the rental then on them.

Loralynn M.

5/5

Budget pulled through for me after Enterprise would not honor a reservation due to high demand. I seriously called this location 3 or 4 times in the course of 10 minutes asking questions and figuring out what to do. Each time I called the staff was extremely kind and helpful. They answered all of my questions and never seemed annoyed by my frantic scrambling caused by Enterprise. The rental car we received was extremely clean and ran very smooth. It was even slightly less expensive then the rental through Enterprise. The woman at the counter when picking up the car was very pleasant and friendly. She informed me that I could return my rental car to HPN for no additional fee because it is within 30 miles of their location. This helped so much! Overall I was extremely satisfied with Budget Rental car and its staff.

D D.

5/5

My last review contained a one-star rating for the Budget on Olive St in downtown New Haven. Even though I reserved them, the attendant there let me know that he had no car seats available and offered me no solution outside of “taking them off my bill”. His indifference was infuriating and my two toddlers had to travel an hour in the car without car seats (illegal). My wife called this location in Danbury and we had the total opposite experience. Not only did they set aside two car seats for us, but they did it with a smile on their face. It was very apparent that they were just as shocked at the other location’s behavior as we were, and that kind of empathy really helped redeem things for the Budget/Avis brand. Jennifer was the one helping us initially, but every employee in this location went out of their way to make sure we were taken care of. Thank you for everything!