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Build-A-Bear Workshop, Inc. - Corporate Office - St. Louis, Missouri

❓ FAQ 👍 Reviews 📌 Map ℹ️ Information ⏰ Hours

Address: 415 S 18th St ste 201, St. Louis, MO 63103, United States.
Phone: 3144238000.
Website: buildabear.com
Specialties: Toy store.
Other points of interest: Wheelchair-accessible car park, Wheelchair-accessible entrance.
Opinions: This company has 58 reviews on Google My Business.
Average opinion: 3.1/5.

📌 Location of Build-A-Bear Workshop, Inc. - Corporate Office

Build-A-Bear Workshop, Inc. - Corporate Office 415 S 18th St ste 201, St. Louis, MO 63103, United States
☎️3144238000

⏰ Open Hours of Build-A-Bear Workshop, Inc. - Corporate Office

  • Monday: 10 am–6 pm
  • Tuesday: 10 am–6 pm
  • Wednesday: 10 am–6 pm
  • Thursday: 10 am–6 pm
  • Friday: 10 am–6 pm
  • Saturday: 10 am–6 pm
  • Sunday: 10 am–6 pm

Introduction

Build-A-Bear Workshop, Inc., headquartered at 415 S 18th St Suite 201, St. Louis, MO 63103, United States, is a global leader in interactive experiences that allow customers to create and personalize their own stuffed animals. The corporate office, nestled in the heart of St. Louis, serves as the nerve center for this beloved brand, driving innovation and customer engagement worldwide.

Main Services

  • Global Retail Operations: Oversees the global retail network, comprising more than 400 stores across 15 international markets.
  • Product Development and Design: Responsible for creating and sourcing high-quality, innovative, and engaging products that captivate customers of all ages.
  • Marketing and Brand Management: Orchestrates marketing campaigns, manages the brand's online presence, and fosters customer loyalty through various engagement initiatives.
  • E-commerce Platform Management: Maintains and enhances the company's user-friendly e-commerce website, ensuring a seamless online shopping experience.
  • Logistics and Distribution: Manages the efficient distribution of products to retail stores and e-commerce orders, ensuring timely delivery and customer satisfaction.

Location and Access

The corporate office is strategically located in the vibrant downtown St. Louis, offering easy access to various transportation options:

  • Public Transportation: Nearby MetroLink stations include 8th & Pine and Clayton Square, providing convenient access to the office.
  • Driving: The office is easily accessible via major highways, such as I-44, I-55, and I-70. On-site parking is available for employees and visitors.
  • Biking: St. Louis has an extensive bike-sharing program, and several bike racks are available for employees and visitors.

Featured Characteristics

  • Historic Building: The corporate office is housed in a beautifully restored historic building, offering a unique blend of vintage charm and modern amenities.
  • Wheelchair Accessibility: The office and surrounding parking areas are wheelchair-accessible, ensuring that everyone can enjoy the Build-A-Bear experience.
  • Engaging Work Environment: The office space is designed to foster creativity and collaboration, with various themed areas and interactive displays that reflect the brand's playful spirit.

Practical Information

  • Address: 415 S 18th St Suite 201, St. Louis, MO 63103, United States
  • Phone: 314-423-8000
  • Website: buildabear.com
  • Business Hours: Monday through Friday, 8:00 AM to 5:00 PM (Central Time)
  • Google My Business: 58 reviews, average rating of 3.1/5

Positive Aspects from Reviews

Customers and employees have praised Build-A-Bear Workshop for its:

  • Engaging and interactive retail experience, allowing customers to create their own personalized stuffed animals.
  • High-quality, innovative products that cater to various interests and ages.
  • Exceptional customer service, with staff members often going above and beyond to ensure customer satisfaction.
  • Strong commitment to corporate social responsibility, demonstrated through various philanthropic initiatives and partnerships with organizations like Children's Miracle Network Hospitals.
  • Foster a positive and inclusive work environment, with employees often reporting high job satisfaction and a strong sense of company culture.

👍 Reviews of Build-A-Bear Workshop, Inc. - Corporate Office

Build-A-Bear Workshop, Inc. - Corporate Office - St. Louis, Missouri
Amanda
1/5

Wish I could give ZERO stars!! This was the most horrible customer service I have ever experienced. After placing my order, I called to check on its status. Right from the beginning, the representative I spoke to was unprofessional. He didn’t introduce himself or even mention that I was talking to Build-A-Bear, which felt really off.

As I was trying to find out about my order, he kept interrupting me and asking for personal information like my name, address, and bank account details. I asked him why he couldn’t just look up my order number, but he didn’t seem to care. When I requested to speak with a manager, he insisted he was a supervisor and refused to let me talk to anyone else. After I said I wasn’t comfortable sharing my account information, he just hung up on me.

This kind of service is really disappointing, especially from a company like Build-A-Bear Workshop. I expected more professionalism and care. I will never spend another dime with this company.

Build-A-Bear Workshop, Inc. - Corporate Office - St. Louis, Missouri
Edward P.
1/5

The absolute WORST customer service I have EVER dealt with. Order was missing the unit number so Fedex would not deliver. Fedex said it MUST be updated by Build-A-Bear. Build-a-bear customer service did absolutely nothing to rectify the situation. The key kept it would be out for delivery. After waiting for over a week and a half of the item sitting at the nearby Fedex they were returned. And to top it off, Build-A-Bear deducted amounts from my items, leaving me $15 less than what I paid for everything. I WILL NEVER ORDER FROM THIS TRASH COMPANY AGAIN.

Build-A-Bear Workshop, Inc. - Corporate Office - St. Louis, Missouri
Natalie A.
5/5

I came here today and the 2 women I spoke to were very nice and made my experience wonderful! I think the girl was called Sarah…I think. I’ll be back!

Build-A-Bear Workshop, Inc. - Corporate Office - St. Louis, Missouri
Jeff G.
3/5

Difficult customer service experience.

I ordered a gift online to be shipped to me, and I ordered the special blue gift box. The order came and the box was damaged. I contacted customer service about the issue. They said they would be happy to send me another replacement. It arrived a few days later and was damaged worse than the first one. It was folded along the sides of the box instead of the creases.

I then contacted them again with pictures and said that I wanted a refund and asked to go pick up a box at no cost for my inconvenience (the gift box is $3). The closest store to me is in a mall (which I detest going to) that is 20-25 minutes away. I told them all of this and they said that I could have one or the other but not both. And their apology was nothing but lip service.

I gave them every chance to make it right, and they refused.

To see just how bad the damage was, I've posted pictures of both boxes I was sent.

And this was their final response to me:

"We are always listening to our Guests and are happy to pass along your request to the appropriate department for consideration."

Edit for resolution: After making an additional request, which was for a refund and the basic box (since it is a sturdier item), via email, they denied that as well and only refunded me without addressing the other request. I contacted them via email again asking about the box and they said no. I called the customer service line and explained the situation and asked for some sort of a customer service resolution. They offered to refund my shipping costs, which I accepted. I've updated the star rating to 3 because one should not have to go through all of that just to get a resolution for a small item like a gift box.

Build-A-Bear Workshop, Inc. - Corporate Office - St. Louis, Missouri
Jason W.
1/5

Horrible Phone customer service!
They just lost a Super valuable customer!
I will NOT be shopping here for my kids and friends anymore!

Build-A-Bear Workshop, Inc. - Corporate Office - St. Louis, Missouri
Joy
5/5

Super fun location! Tons of items not sold in most locations. However, you do have to pay to park.

Build-A-Bear Workshop, Inc. - Corporate Office - St. Louis, Missouri
Matt N.
1/5

I was just in the build a bear at coconut point mall in Bonita FL. The mold throughout the store is so bad we had to leave. This was so bad I don’t know how they have any employees. Sad!

Build-A-Bear Workshop, Inc. - Corporate Office - St. Louis, Missouri
Anonymous A.
1/5

I spent 7 years working passionately for build a bear and I have never experienced worst customer service until I called their corporate call center to add my points for my bonus club account after spending over $300. I messaged them on their live chat and also called them and they failed to let me know my bonus club account was employee still even tho I haven’t worked for Build a Bear Workshop since 12/2020 and I made online purchases from 06/2022-11/2022. I finally made a new account and called them gave them my order numbers like 4 times and they still didn’t add them to my new bonus club account. They ended up giving me 3 $10 certificates over a month of trying to get them to correct this out of Guest Satisfaction and not from my actual purchases. I’m not sorry for saying this but if this is the way the call center operates then obviously the company only cares about the money otherwise they would have implemented better training for their call center staff. The stores are very nice and amazing but Corporate shifts their focus entirely on business and profit and it feels like they don’t stop to think that Guests are the reason they are in business like any other business. 1 star review.

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