Classic Events & Parties - West Des Moines, Iowa

Andrea C.

When we first rented from this company 6 years go, it would have been a 5 star review. We have used this company for two grad parties and had completely different experiences. My first was excellent. The second, not even close. 6 years ago crisp clean tent with sides, tables & chairs were delivered. This year a dingy, patched tent in multiple places, sides that had broken & missing connectors, one side had been cleaned but had mold stains. The tables & chairs dirty beyond cleaning, the tables also had old duct tape stuck to them & the chairs rust spots. The smaller tent stakes broken so they did not hold the ropes. Traci was the only good thing of our experience & responded swiftly & apologetically upon our complaint, but that was the extent of it.

Dayne I.

increased their prices from their website by about 2x. When i inquired about their competitors pricing and asked for them to match it, they said they had bought them out 3 years ago and they would cancel my order. Just called the other placed I booked with and they had no idea what they were talking about, just lying or unaware of what company they bought out 3 years ago. Honestly, scammy vibes from these people. Unpleasant to work with to say the least.

Kara R.

Traci was always super friendly and helpful. But when our event came, she was out sick so I dealt with Steve, who was very rude. I called because I ordered white plastic tables for my daughter ‘s wedding and they brought old dilapidated wood top tables that were in terrible shape. He was unwilling to make it right in any way. For this reason I would not recommend. The only reason I gave it even a 3 was because of Traci.

Sloan W.

I thought I was renting the "Popcorn Popper with Cart" but it ended up being a smaller, tabletop popcorn machine. Not a huge deal, but I wish they would have communicated and made it more clear which machine I was renting. The quote did not state whether it was standing or a tabletop, and I didn't know to inquire as I wasn't aware they had multiple types.

Stacie M.

We rented a very large rope and pole tent from Classic Events and Parties as a venue for our 300+ wedding, and they were a breeze to work with! Very accommodating on when we needed the tent delivered and by a certain time. We had so many compliments of how beautiful it looked. Also, their CAD design of how the layout should be arranged was so incredibly helpful and really made the decorating process easy! Would highly recommend working with them!

Jay L.

Classic Events and Parties verbally confirmed on the phone that they would be at our property to set up a tent and tables for a party 2 weeks ago. Everything was written down including prices and delivery time. When asked about billing they reported we would be billed after the event. When I called today to confirm they told me they only had a quote and called my wife and I liars about everything we had written down.

They adamantly and said that would confirm an appointment like that on the phone and it was too late to send location services out to do a tent for our party. Their mistake is honestly not the reason for this review, the extremely disrespectful customer service was. Steve the general manager was combative and difficult as soon as he got on the phone and the receptionist also was very argumentative and couldn't accept they made a mistake. When I asked for them to look up who my wife spoke to on the phone to straighten it out, they couldn't figure it out and that's when Steve got on the line to "lay down the law". Customer service at it's finest.

Morgan C.

We rented a tent this past weekend and it needed to be up by noon. Upon delivery, it was windy but the workers bragged about putting tents up in worse weather. It was supposed to be up by noon. The 3 workers spent half that time on their phones and then at 1pm took a lunch break until 2:30. When I called to tell them they needed to come back and have the tent up by 5:30; they were back after 3pm. Attempted one more time and began to pack up and said it couldn’t be done. I called their boss, who treated me poorly and proceeded to laugh at me and said they would charge us more to come back on Saturday. I said it needed to be done tonight and he was absolutely rude along with the 3 workers. Finally they actually attempted to put it up again at 6pm, the tent was up. But it was filled with holes all over it. They never showed up to pick it up on the requested day. Terrible experience and I do not recommend.

Andrea M.

This is the first time I've rented from Des Moines Rental (or anywhere, actually), and I'm so happy with their service. They were super nice and helpful on the phone when I asked about reserving the Hot Dog Hut. When I picked it up, the worker told me how to work it, carried it to my car, and was in a great mood considering they're crazy busy this time of year. I will definitely use them in the future if I need to rent something.