Comfort Inn Cleveland Airport - Middleburg Heights, Ohio

Angelo Q. D.

On March 25, 2025 needed a reservation as a walk in, had a nice third floor room with great view off blossoming tree and a light snowfall overnight. Expectations were great with the amenities. Would return again to relax. Everyone was great even upon three weeks later when noticed I left one of my business suits behind. They had them saved to the side. Thank you so much

Lisa M.

The reviews almost deterred us but we needed somewhere quick and inexpensive while our daughter toured Baldwin Wallace which was only a 7 minute drive from here. I have to say, we were pleasantly surprised by the breakfast. Fresh waffles, eggs, potatoes, sausage….even sausage and biscuits. Very satisfying. I would give it a 5 star rating but I feel this hotel is in need of some updates. It was clean and comfortable though so exactly what we needed.

Kimmy

We had glasses under our bed that weren’t ours, red stuff on towels, empty shampoo bottles in the shower, toilet didn’t flush, tub didn’t drain during showers, not enough luggage carriers and we were on the third floor, elevator was creepy! Side walk is questionable Staff was amazing I will add. Tub wall had black marks all over and bottom of tub had dirty sud mark lines from the not draining water from previous guests.

Jessica K.

Our room was not clean. The mirror had toothpaste splatter and had not been wiped. Hair in the shower and appeared to have soap scum, not just stained. “Hot breakfast” was from 6-9. We got there at 730 and the only food left was waffles and cereal. There was no one at front desk from at least 730-8. Our fridge ticked always bc the defroster was not working and friends of ours fridge didn’t work at all. Another friend of ours said their window didn’t close the whole way and was broke. They were afraid to touch it. They also tried charging 2 other people in our group double for their 2 rooms. Never again.

Jennifer S.

We did park, sleep and fly. We booked a month in advance and at check-in we were told they no longer did 24/7 shuttle service. It had just changed about 2 weeks prior. The front desk associate said he would take care of us and he did, in a very cramped and odd way, lol.

Hotel stay was ok, shuttle to airport was good. Our pick-up from the airport was the issue. We had 4 people and 6 pieces of luggage. A small car is what showed up to pick us up and get us back to our car at the hotel. Think of a clown car at a circus, not sure how we all fit but we made it happen in 1 trip. Seeing other travelers watching us cram into this car with all our luggage let me know it was just as bad as it felt. Haha. We were told there was an issue with the shuttle van which is why we were riding in a small car. I can't recommend this hotel and service with our experience. We laughed about it the whole way home because we couldn't make this up if we tried.

Tiffany C.

We got there late and had an early flight so we didn’t get to use many of the amenities. However, we did use the shuttle service and it was top notch!!! Everything was very smooth and on time. All the staff members we came in contact with were very polite & helpful. Neil the shuttle driver was especially wonderful and an excellent driver. We will definitely be staying here again when we travel from Cleveland airport.

Susannah W. F.

This place is a great value- all staff are exceedingly courteous, kind and very prompt. We needed special help with a very early morning shuttle and they couldn’t have been more accommodating. Parking accessible and safe. The room was spacious and clean; suited our needs perfectly. Will def stay again.

gregory A.

On a return visit , I chose this hotel again. I recommend this hotel. The staff was polite and helpful even when faced with a difficult problem. I was impressed with their ability to resolve issues in a positive manner. All the rooms I have stayed in here have been clean and totally functional. Parking is adequate close to the lobby. It is a great value.