DHL Express Service Point Middleburg Heights - Middleburg Heights, Ohio

DHL Express Service Point in Middleburg Heights

DHL, a globally recognized leader in international shipping and logistics, operates numerous service points across the United States. One such facility is the DHL Express Service Point located in Middleburg Heights, Ohio. This specific branch offers a comprehensive suite of shipping and delivery services tailored to meet the needs of local businesses and residents seeking efficient and reliable logistics solutions within Summit County.

Location and Contact Information

Nestled at 19987 Commerce Pkwy, Middleburg Heights, OH 44130, this DHL facility is strategically positioned to serve the community. Its proximity to major highways likely facilitates easy access for customers dropping off or picking up packages. For direct inquiries, customer support, or service details, the dedicated phone number is 8002255345. Alternatively, comprehensive information about this specific location, including its services, hours, and potentially other DHL branches in the area, can be found by visiting their official website: locations.us.express.dhl.com.

Services Offered

The Middleburg Heights DHL Express Service Point is known for providing a wide array of services, catering to both individual and commercial clients. Key offerings typically include:

• International and Domestic Shipping: Handling parcels sent anywhere in the world, ensuring timely delivery through DHL's extensive global network.
• Express and Standard Courier Services: Offering various delivery speeds, from same-day options to standard ground shipping, for both local and cross-state needs.
• Mailing Services: Providing standard postal solutions, including USPS package handling, as well as DHL-branded mailing options.
• Freight and Logistics Solutions: While potentially specialized in express and parcel delivery, DHL often integrates broader logistics capabilities, which might include contract shipping and supply chain management for businesses.
• In-Store Pickup and Delivery: This facility likely offers the convenience of delivery and in-store pickup for packages ordered online, catering to customers seeking faster or more flexible options than home delivery.
• Business Solutions: Serving local companies with commercial shipping, invoicing, and account management services.

It's important to note that the specific range of services might vary slightly, and customers are encouraged to verify directly through the phone number or website mentioned above.

Accessibility and Customer Experience

DHL is generally aware of the importance of accessibility for all customers, and this Middleburg Heights location reflects that commitment. The facility features a wheelchair accessible entrance and a wheelchair accessible parking lot, ensuring that services are attainable for individuals with mobility challenges. This focus on inclusivity enhances the customer experience, making it easier for everyone to utilize their services.

Customer feedback, gathered through platforms like Google My Business where the company has accumulated 469 reviews, often highlights positive interactions. Many reviews indicate high satisfaction with the efficiency and professionalism of the staff. As noted in one review, "Adriana was a beautiful person knowing perfectly her job, I was most happy to being received by her," reflecting the value placed on courteous and knowledgeable customer service. The average opinion across these reviews stands at a respectable 4.4 out of 5 stars, suggesting a consistently positive experience for the majority of customers interacting with this DHL location.

For individuals in Middleburg Heights or surrounding areas seeking reliable shipping, quick courier delivery, or comprehensive logistics support, this DHL service point represents a key resource. It is recommended to contact them directly using the provided phone number for the most accurate and up-to-date information regarding specific services, operating hours, and any current promotions or special handling requirements. The website also serves as a valuable tool for preliminary research and service inquiry.

Why Choose DHL in Middleburg Heights

Choosing DHL for shipping and logistics solutions offers several advantages. As a subsidiary of Deutsche Post DHL Group, one of the world's leading logistics providers, DHL brings a global perspective and extensive experience. This often translates into robust tracking systems, dependable service levels, and a wide network of partners and destinations worldwide. The presence of a dedicated service point in Middleburg Heights signifies a commitment to serving the local community with high-quality, professional logistics support, bridging distances efficiently for both personal and business needs.

👍 Reviews of DHL Express Service Point Middleburg Heights

SNAKY D. F.

5/5

Adriana was a beautiful person knowing perfectly her job , I was most happy to being received by her

Katy H.

5/5

Worked with Megan today to ship DHL envelopes to pertinent customers. She was professional and helpful with a friendly demeanor. The interaction was accomplished within a few minutes to ensure policy adherence and security. This location has been a good source of information over the past few visits and I appreciate the care of all the associates I have met over the last 2 months. The interior is clean and bright with an informative exterior. On the customer side of the counter, this review is accessible through a QR code sticker which was mentioned at the conclusion of our conversation.

Brandy F.

1/5

The carrier that delivers in castalia late evening takes my packages to every house but mine and when they don’t answer they put it on hold. I tried signature release and they still dropped the packages off at the wrong house. Very careless after happening multiple times especially when I am paying for express mail delivery. My packages should be delivered before 5 as this is a business. I have never had a single issue with the day shift delivery and get multiple express packages per week! It’s now Friday and they can’t help me until Monday “as soon as possible”. If they can not see in the dark they should not be delivering.

S R.

5/5

Five star customer service! Adriana Riley saved the day on 9/16/24 by locating a package that was critically needed for an executive review. Thank you so much!

Larry P.

1/5

Horrible, the driver knocked (no bell was rang, 5 of us didn’t hear one) and practically ran to get back in his van. I live in a big house, by the time I realized he was outside he was around the corner and gone before I even got to the door. Want to talk to someone? Good luck with that. They are not interested in customer service. USPS is even better than DHL.
Be aware that 2 day delivery is only good if you stand on the stoop for the 12 hour delivery window. Now I have to take another day off to wait for the 12 hour delivery window tomorrow.

tracking #3715096722

GREG A.

5/5

I had a great experience picking up.
Cortney was very pleasant and helpful. It was a nice treat to deal with a customer service representative who actually likes their job.
Regards , R.G.Armbruster

Kathy M.

1/5

There is NO Customer Service! It's totally robotic! Have been trying to get a shipment through Cinci customs....sent all documentation....last em on 12/28 said: "documentation has been submitted abd shipment is pending review. You will be contacted if any further issues arise".
No correspondence rec'd...we then checked the way bill and it said being returned to country if origin! NO ONE got in touch with us!!

Daryl K.

5/5

Cynthia(trainee) and Sean (trainer) both deliver awesome customer service. Would absolutely hire them to work for me.