Fairfield Inn & Suites Hartford Manchester - Manchester, Connecticut

brittany S.

We are staying here for vacation and to visit family. I have been really impressed with the bfast! Shannon was amazing at keeping everything stocked and hot! Beds ate super comfy, staff is very kind! I haven't had any issues. The only thing was it stated having a jacuzzi and does not but that doesn't take away from the hospitality 🙂 the cleaning crew could be a little and do a little better but again the hotel itself has been wonderful!! Fresh cookies all night!!

Lisa W.

Warning, No Hot Tub! The only reason I booked this hotel over other hotels in the area was that we were looking for one with a hot tub, only to find that they had removed the hot tub and never updated the website. Also don't be fooled by the picture of the pool. It's a tiny pool that's freezing cold and not big enough to do anything but stand in.

Andrew B.

We had a disappointing experience staying at the Fairfield Inn & Suites Hartford Manchester in August 2024. Unfortunately, several issues went unresolved, despite efforts to address them with management.

Upon arrival, we found a large puddle on the carpet, covering about an eighth of the room. We notified the front desk, but they told us no one was available to help. We also had a shortage of pillows—only three small ones for two people. When we requested more, we were told the hotel was fully booked and no extras were available, even though rooms were still showing as available online.

To make matters worse, there was a repetitive clicking noise behind the bathroom wall that kept us up most of the night. We tried messaging the hotel through the Marriott app, but only received an automated response and never heard back.

Following our stay, we spoke with the manager who promised a partial refund and 20,000 Marriott points for the inconvenience. We eventually received the refund after several follow-ups, but we’re still waiting on the points, despite multiple calls and emails with no response from the hotel.

We visit Manchester often to see family and were hoping this could be a reliable place to stay, but our experience left us disappointed. We won’t be choosing this location in the future, and I’d caution others to consider alternatives.

Rose W.

Found 2 gross stains on the comforter on 1 of the beds. Complained to the front desk and there were no more comforters because the hotel was at max occupancy. Makes you wonder how often they are washed if they only have 1 per bed.

carmela N.

I have never experienced the WORST customer service from a young lady working the desk. She refused to check status of our rooms, after our reservation was completely messed up. We had to go to another hotel for a night. When we returned the next day, this lady, or rude front desk would barely help us, had an awful attitude,. She handed me the key without even telling me what room number. When i asked for her name, she refused to give it to me and got very nasty when I asked to see the manager! Let’s get it together! We are paying customers, if you work in customer service you need to do your job properly and help! Nasty armor rides don’t belong in a customer service desk.

Patricia P.

Hotel is clean, staff friendly and helpful, great location, across street from Buckland mall, easy access to highway, 20 min drive to Bradley airport, plenty of restaurants near the hotel. Breakfast was good although everyone don't eat pork

Andrew B.

We had an unfortunate experience staying here. Our room had a significant puddle on the carpet (taking up about 1/8 of the room). Not clear what the source of it was. We called the front desk and they said no one was available to help with it. We also asked for more pillows. There were 2 of us and they only had 3 small pillows. They sold the hotel was completely booked so no extra pillows were available. We checked online and rooms were definitely available that night. There was also a loud clicking noise (not sure how else to describe it) repeatedly going off all night behind a wall in the bathroom. We tried messaging with them in the app about it as well but only got an auto-response saying they were busy and would get back to us, but then the chat was closed out. We come to Manchester to visit family a lot so it’s unfortunate that we won’t choose to stay here in the future.

G. R. P.

We stayed at the facility from 10-18-2024 to 10-22-2024 in room 227. We encountered bedbugs in my wife's queen bed. She showed bite marks to front desk employee(s) and reported the incident. Good staff but unfortunate encounter with bedbugs