First City Car Rental - Ketchikan, Alaska

First City Car Rental: A Convenient Ketchikan Transportation Solution

For travelers seeking reliable and straightforward vehicle rentals in Ketchikan, Alaska, First City Car Rental presents a compelling option. Situated conveniently within the Terminal Building at 1000 Airport, Ketchikan, AK 99901, this established car rental agency prioritizes a seamless and hassle-free experience. With a readily accessible phone number – 9072257368 – and a user-friendly website – firstcitycarrental.com – prospective clients can easily explore their vehicle options and make reservations. The company’s dedication to customer satisfaction is evident in its accessible design, including a wheelchair-accessible entrance, ensuring inclusivity for all visitors.

Location and Accessibility

The First City Car Rental location within the Terminal Building at 1000 Airport offers a strategic advantage for travelers arriving by air. This prime positioning minimizes travel time and provides a centralized pick-up point. The building's accessibility features, specifically the wheelchair-accessible entrance, demonstrate a commitment to inclusivity and cater to a wider range of customers. The address is clearly displayed as: Address: Terminal Building, 1000 Airport, Ketchikan, AK 99901, United States.

Services and Fleet

While the company specializes in car rental services, they focus on providing a simple and efficient process. The operational style, as reported by customer feedback, suggests a streamlined approach to vehicle acquisition. The agency likely maintains a selection of vehicles suitable for diverse needs, though specific details regarding the fleet composition can be found on their website. It’s recommended to check the website for the most up-to-date information on available vehicle types, including sedans, SUVs, and vans – accommodating both individual travelers and larger groups.

Customer Experience & Feedback

Early indications suggest a positive customer experience. The average opinion for First City Car Rental is 4.5/5, reflecting a high level of satisfaction. The fact that there are 20 reviews on Google My Business underscores the company's visibility and the consistent feedback it receives. The feedback consistently highlights the ease of the pick-up and return process. Many users appreciate the convenience of having the 'paper work' completed digitally, streamlining the initial steps. The reported experience of picking up the vehicle directly at the dock, followed by a short walk across the street, indicates a carefully designed logistical flow. A recurring theme in the reviews emphasizes the cleanliness and excellent condition of the vehicles, suggesting a strong commitment to vehicle maintenance. The simplicity of the return process – returning the vehicle to the same location – is a major draw for many customers. This streamlined approach minimizes inconvenience and contributes significantly to the overall positive experience.

Key Features and Benefits

• Convenient Location: Situated within the Ketchikan Airport Terminal Building.
• Accessibility: Offers a wheelchair-accessible entrance.
• Simplified Process: Digital ‘paper work’ and direct vehicle pick-up.
• Clean Vehicles: Vehicles consistently described as clean and well-maintained.
• Easy Returns: Vehicles returned to the original pick-up location.

Contact Information

For inquiries or reservations, visitors can contact First City Car Rental directly via phone at 9072257368. The website, firstcitycarrental.com, provides additional details about vehicle types, pricing, and booking options. It is recommended to explore the website prior to contacting the agency to understand their offerings and potentially make a reservation online. The website also offers potential information regarding any current promotions or discounts.

👍 Reviews of First City Car Rental

Jean M. V.

5/5

Agent was waiting at the dock, did "paper work" on tablet. Walked across the street to pick up the car. Returned it same spot....... could not be easier. Van was clean and excellent condition

Deannah N.

5/5

Top notch service from Dallin at First City Car Rental!! We called around and he was the only one able to find us a minivan at late notice, AND his price was the best. He brought the car to us when we arrived and had great suggestions for things to do. He called the next day to make us aware that ferry passage was suspended because of the strike, since that was our planned transportation off the island. We wouldn’t have known otherwise, and this gave us the opportunity to make other travel arrangements. The best service we had in Ketchikan was from this company. Can’t recommend it enough.

Margaret H.

5/5

We stopped in Ketchikan July 16 th 2017. We decided to skip the shoe excursions the ship offered, they can be quite pricy for 4 people. So I decided to rent a car there and explore on our own. So glad we did and would highly recommend it to other cruise passengers. We were met right after we got off the ship at a pre planned time by the guy from First City ( think maybe it was Matt). We signed the rental agreement and got the keys in about 5 minutes. Fastest car rental experience ever! We just had to fill the gas tank when we were done and leave the car in the parking lot right by the pier and they came and picked it up. We drove around to a few places and came back to the ship for lunch then went back out to finish our own tour and dropped off the car. It was a older model Subaru Outback with lots of miles on it but it ran perfect and we were never to far away if we had trouble. So glad I found first city rental ! I highly recommend them and to go explore on your own.

Bruce C.

5/5

I came in from a cruise ship and called last minute to get a car, and Matthew was awesome. He brought a car right to the parking lot, gave us the keys, and we were on our way. It was priced very reasonably ($82), and the car was a nice 06ish ford five hundred. I honestly believe that they deserve your business, and that you should definitely rent from them. Having a car, we saw a huge amount more of Ketchikan than if we were walking.

Kat T.

5/5

We got to Ketchikan for a 3 week stay, and was going to taxi or Uber once we arrived. We found out there are no Uber drivers in Ketchikan, and decided to rent. We called a couple of rental agencies, and Dallin at First City Car rental gave us a great deal on a rental for the full 3 weeks. About a week in, we started getting an alert light about the stabilitrak, then it would go out. We texted Dallin & he checked with his mechanic & said it was probably dust or dirt on the sensor, and not to worry. After the 3rd time the light went on & off, we called Dallin and he immediately met us with a different vehicle.
Our experience with First City (and Dallin) was nothing short of wonderful. We highly recommend First City Car Rental in Ketchikan to anyone who finds themselves in need of a rental vehicle. Ask for Dallin!! ☺️👍🏻

Tempest D. C. H.

5/5

Dallin is the best in town with the most Friendly and affordable service you can hope for in a car rental company! He is always on time , and with a smile! Thank you for always meeting us to pick us up with a nice clean car. We look forward to our trips in town thanks to First City Car Rental!

Heather P.

5/5

If you are on a cruise and stopping in Ketchikan, you should rent a car for the day from First City Car Rental. You'll spend less than your ship mates and have a much better day. Matthew delivered the car to me and rode his scooter back to the office. I felt like I explored every inch of Ketchikan and it was only $14 to fill it up with gas. See my other reviews for places to eat, hikes to waterfalls and the beach and be sure to hit Herring Cove at low tide to see bears for free. Those across the creek will have spent $90 to see the same bears. Give Matthew his business and support his great solution to seeing Ketchikan. At the end of the day you lock the keys in the car and leave it and a predetermined spot. So easy!

brittany J.

5/5

such professional service and so accommodating! we had to book last minute due to Tongass car rentals cancelling on us, and these guys were fantastic! brought us a car within the hour and had such a friendly staff. definitely recommend!!