Five Star Storage - Sioux Falls, South Dakota

Sarah O.

DO NOT expect FIVE STAR service from this company!
This company bought out the previous storage unit and I have had nothing but issues since. I have been locked out, payments I made never applied, payment increases without ever telling me. I found that most the reviews on this are company are for the previous company so trust me when I say the good reviews are not for five star. Also if you have an issue good luck getting someone locally who can help you, and when you do get someone on the phone they are rude, condescending and will not help in anyway at all they send you in a circle and talk down to you like you are an idiot. I will be looking for another company when I have the time and money to get out of here. Just do yourself a favor and go else where

Joey R.

New ownership is terrible, rent elsewhere. This place was awesome, locally owned 24 hour access, contactless, etc., since being sold they reduced hours and are no longer 24 hour access, removed the kiosk that was the reason to use them, mandated insurance (but not liability which is nonsense, I don't need 30k in personal property insurance, thanks),and increased rent, they force place garbage insurance at triple the going rate if you don't provide proof every other month, what was $93 a month could easily run $141, nearly a 50% increase in the first 6 months of ownership is telling.

Quackers K.

Bill is an incredibly helpful guy and very friendly. This property is exceptionally clean. They only had one climate controlled unit available in the size I wanted so I tried to reserve it in advance. I had some difficulty with the website so I called and he held it for me manually and waived the reservation fee. He also waived the 20 admin fee when I purchased a lock from them, which I needed anyway. When I encountered a problem with the self service kiosk he made a special trip in to open the office just for me.

The location is very clean and well maintained. All of the units are protected by individual alarms and the climate controlled aspect keeps my items safe from temperature and humidity. I had a very positive experience with this location and would recommend them to anyone.

Brian B.

Lock It and Leave It Self-Storage is a top-tier storage facility that exceeds expectations in every way. I’ve been renting a unit for two years and can confidently attest to the quality of the service.
The customer care at Lock It and Leave It is outstanding. The staff members are friendly, knowledgeable, and always willing to go the extra mile to assist you with your storage needs.
One of the standout features of Lock It and Leave It is their commitment to security. The facility is equipped with state-of-the-art surveillance systems, gated access, and secure locks to ensure the safety of your belongings. This added layer of protection provides peace of mind, knowing that your items are in good hands.
Additionally, the convenience offered by Lock It and Leave It is unmatched. The online reservation and payment system make renting a unit effortless, and the flexible lease options cater to individual preferences. Whether you need short-term storage during a move or a long-term solution for excess belongings, Lock It and Leave It has you covered.
Overall, my experience with Lock It and Leave It Self-Storage was exceptional. From the facilities to the customer service, this establishment sets the standard for storage solutions in the area. I highly recommend Lock It and Leave It to anyone in need of reliable, secure, and convenient storage services.

Bryan T.

I have stored my belongings at Lock it and Leave it for nearly 5 years. I never have a problem getting to my unit and the facility is always clean. The best part however is the customer service. Bill and Megan are fantastic and I couldn’t ask for anything more. I highly recommend their facility!

Jessica J.

We have been long-time tenants of Lock It & Leave It. Bill & Megan are awesome to work with. The facility is clean, secure & easily accessible for tenants. Highly, highly recommended - I would easily give more stars if I could!

Paula R.

Very top notch facility. The security is great and facility is always clean. Communication is excellent! I manage a storage unit for my workplace and share a unit with my daughter for personal use. I have always had great experiences with the Lock It & Leave It team!

Mike M.

Moved to Sioux Falls and rented 2 large units to store all our belongings while house hunting. The facility is well lit and secure. I never was concerned about the safety of my belongings. They were great to work with, and quick to reply to any communications. If you need storage, you can't beat this place.

Mark M.

My boxes were at my PO box, some were in my car, and I was in dire need of storage when I arrived in Sioux Falls, SD, from El Paso, Texas, last week. Due to its proximity to my lodging, I went with the Teem Dr. location. Meet James, the site manager. This dude truly enjoys what he does and was very professional. James gave me a detailed explanation of the policy and operating hours, going over each storage unit's size from A to Z when I signed up for a new one. He even informed me about the surrounding area and Sioux Falls in general. The facility is flawless, both inside and out. Here's the good news: the facility has a number of different sizes and shapes of dollies that the customers can use for free. Previously, I had a storage unit in Central Ohio once, and I rented a dolly from Home Depot for 25 USD for 4 hours, plus driving to pick the dolly up and drop it off—a terrible experience.

In my humble opinion, Five Stars is lucky to have James on their team.

Sarah O.

DO NOT expect FIVE STAR service from this company!
This company bought out the previous storage unit and I have had nothing but issues since. I have been locked out, payments I made never applied, payment increases without ever telling me. I found that most the reviews on this are company are for the previous company so trust me when I say the good reviews are not for five star. Also if you have an issue good luck getting someone locally who can help you, and when you do get someone on the phone they are rude, condescending and will not help in anyway at all they send you in a circle and talk down to you like you are an idiot. I will be looking for another company when I have the time and money to get out of here. Just do yourself a favor and go else where

Quackers K.

Bill is an incredibly helpful guy and very friendly. This property is exceptionally clean. They only had one climate controlled unit available in the size I wanted so I tried to reserve it in advance. I had some difficulty with the website so I called and he held it for me manually and waived the reservation fee. He also waived the 20 admin fee when I purchased a lock from them, which I needed anyway. When I encountered a problem with the self service kiosk he made a special trip in to open the office just for me.

The location is very clean and well maintained. All of the units are protected by individual alarms and the climate controlled aspect keeps my items safe from temperature and humidity. I had a very positive experience with this location and would recommend them to anyone.

Brian B.

Lock It and Leave It Self-Storage is a top-tier storage facility that exceeds expectations in every way. I’ve been renting a unit for two years and can confidently attest to the quality of the service.
The customer care at Lock It and Leave It is outstanding. The staff members are friendly, knowledgeable, and always willing to go the extra mile to assist you with your storage needs.
One of the standout features of Lock It and Leave It is their commitment to security. The facility is equipped with state-of-the-art surveillance systems, gated access, and secure locks to ensure the safety of your belongings. This added layer of protection provides peace of mind, knowing that your items are in good hands.
Additionally, the convenience offered by Lock It and Leave It is unmatched. The online reservation and payment system make renting a unit effortless, and the flexible lease options cater to individual preferences. Whether you need short-term storage during a move or a long-term solution for excess belongings, Lock It and Leave It has you covered.
Overall, my experience with Lock It and Leave It Self-Storage was exceptional. From the facilities to the customer service, this establishment sets the standard for storage solutions in the area. I highly recommend Lock It and Leave It to anyone in need of reliable, secure, and convenient storage services.

Bryan T.

I have stored my belongings at Lock it and Leave it for nearly 5 years. I never have a problem getting to my unit and the facility is always clean. The best part however is the customer service. Bill and Megan are fantastic and I couldn’t ask for anything more. I highly recommend their facility!