Giveback XP - Cincinnati, Ohio

Address: 955 Pavilion St, Cincinnati, OH 45202.
Phone: 8885732220.
Website: givebackxp.com
Specialties: Travel agency.
Other points of interest: Wheelchair accessible parking lot.
Opinions: This company has 4 reviews on Google My Business.
Average opinion: 3.5/5.

📌 Location of Giveback XP

Giveback XP 955 Pavilion St, Cincinnati, OH 45202

⏰ Open Hours of Giveback XP

  • Monday: 9 AM–5:30 PM
  • Tuesday: 9 AM–5:30 PM
  • Wednesday: 9 AM–5:30 PM
  • Thursday: 9 AM–5:30 PM
  • Friday: 9 AM–5:30 PM
  • Saturday: Closed
  • Sunday: Closed

Giveback XP

Giveback XP es una empresa de viajes que ofrece experiencias de viaje personalizadas a clientes de todo el mundo. Su dirección es Address: 955 Pavilion St, Cincinnati, OH 45202., y pueden ser contactados a Phone: 8885732220 o mediante su sitio web Website: givebackxp.com.

Especialidades

Entre las especialidades de Giveback XP se encuentran:

  • Travel agency

Otras características

Giveback XP cuenta con:

  • Estacionamiento accesible para personas con discapacidad

Opiniones

Esta empresa ha recibido 4 reseñas en Google My Business.

Media de opinión

La media de las opiniones de los clientes es 3.5/5.

👍 Reviews of Giveback XP

Giveback XP - Cincinnati, Ohio
Jim F.
1/5

I'm currently going through an unfortunate experience with Giveback XP, and I feel compelled to share my feedback. While I certainly believe in the importance of supporting charitable causes, I must caution athletes and bidders who may unknowingly work with companies represented by Giveback XP.

First, Giveback XP failed to reach out to confirm the winning bid, which resulted in unexpected expenses for me--ie, having to pay more for airline tickets. The promised response time of 48 hours at the charitable event turned into a ten day wait, causing unnecessary inconvenience as flights were getting booked up. I eventually booked a flight without confirmation from them because the direct flights were almost gone. There was confusion on their part (was this a 2023 vs 2024 booking?) and additional delays based on people being out of the office for a week.

It's worth noting that Giveback XP operates as a sub-contractor to Prolanthropy.

Beyond the original difficulties, when it came time for fulfillment, one particular incident stood out. Upon checking in, I was required to provide a credit card for incidentals, which is
customary and was expected. The room was supposed to be paid for as part my charitable gift. However, to my surprise, upon checking out, the Marriott desk personnel informed me that the entire bill would be charged to my credit card as Giveback XP /Prolanthropy had failed to provide a credit card.

As a Marriott Gold Member and frequent traveler, I kindly explained the situation to the Marriott desk, and they agreed to wait until Tuesday before charging my card, if at all.

In an effort to resolve the issue, I emailed Giveback XP on Sunday, providing them with an itemized receipt and explaining the situation. The same representative responded the same day, assuring me that they would take care of it. At that point, I considered the matter handled.

Regrettably, on Thursday, Marriott charged my credit card.

I reached out to Giveback XP once again--this time by phone. The same individual who had previously attempted to resolve the issue but had been unsuccessful took my call. She explained that she was on vacation and blamed the hotel for not following instructions. When we spoke I inquired about a timeline for a resolution and offered to join her on a call with Marriott.

Eventually we found common ground regarding the desired outcome with the hotel and I appreciate her taking time to take my call and follow-up, but the series of errors is reflective. As someone who values positive experiences, charitable donations, and quality customer care, I found the interaction disappointing on many levels. She called back the same day to say that it would take her more time to resolve because the desk manager she had spoken to was out and she did not want to involve additional parties.

In conclusion, while Giveback XP is associated with charitable endeavors, my encounter with their fulfillment process fell way short of even the lowest of expectations. I urge athletes and prolanthropy to expect more from the companies that deliver their fulfillment. It is my hope that this feedback will prompt improvements in their service delivery and customer support, ensuring a more enjoyable experience for future philanthropic participants.

Giveback XP - Cincinnati, Ohio
Josh G.
5/5

I just returned from an unforgettable adventure at Red River Gorge — my second experience booked through Giveback XP — and once again, they absolutely exceeded my expectations. From start to finish, their team made the entire process seamless and stress-free. Every detail was thoughtfully planned, and the experience itself was nothing short of incredible.

Giveback XP - Cincinnati, Ohio
AMBER T.
5/5

My husband won a Guatemala Sailfish trip at a Charity Auction with Giveback XP. Just WOW.

The hospitality of the staff, the FOOD, peacocks and beautiful landscaping on the grounds were so good. I asked for chips and salsa thinking it would be something from a restaurant, no it wasn’t. The chefs prepared the tiniest little cut onions, pepper and tomato salsa I have ever seen. I asked for red bull to add to my vodka (don’t judge) they didn’t have it but the sent someone to get it.

The pool was so relaxing, don’t forget to ask for champagne while floating around. When my husband came back from a very eventful day on the boat they jumped in the pool and were served drinks and the most delicious appetizers.

The next day we asked to go into town Antigua, such a cute town with so much history and shopping; I highly recommend a visit!

But the most unexpected surprise is that my husband and I developed friendships that we believe will last a lifetime.

I can’t wait to come back.

Giveback XP - Cincinnati, Ohio
Carol W.
3/5

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