Hampton Inn & Suites Cleveland-Mentor - Mentor, Ohio

MARY S. E.

We love this hotel! Location is perfect to local eateries. We had a check-in glitch which the staff and management were patient and kind and worked it out beyond our satisfaction. The hotel greets you with friendliness and professionalism and even had the lobby decorated for the upcoming Valentine's Day which was a fun backdrop for pics. Love the high ceilings in the lobby are, the gathering area and of course the wonderful hot breakfast which thankfully opened at 6 am. Fresh fruit and hot hot entree breakfast choices. Oh, coffee avail in the lobby 24/7. And a marketplace with varied snacks, essentials and a nice selection of adult refreshments too. The room was huge and sparkling clean with every amenity. Housekeeping was excellent if you needed anything. A shoutout to Nate, Tyler, Cheyenne, Jennifer and Amanda for making our stay amazing and a home away from home. We stayed an extra night due to inclement weather thanks to them! Cannot wait to return!|Highlv recommend. You will thank us. Mother daughter business/pleasure two night stay.

Shannon

Positive: We stay here often so that we can go out on the town without worry about driving afterwards. It's close to a lot of things to do, so we like it for walking distance and the staff are always great. Negative: The hotel is great, the staff is great and the location is great.

Shannon

Positive: We stay here often because it's within walking distance of places we enjoy visiting. Negative: Dove the renovation there have been issues with the doors and locks. While our door/ lock were great this time, it was apparent that there were other rooms on our floor that were sticking. Neighbors were slamming doors all night.

John V.

The front desk girl had my room ready at 10:30. Working night shift at Perry. Thanks Cheyanne for great service. I know where to stay next time.

""

Positive: I was impressed by the overall cleanliness of the hotel. Both the common areas and my room were spotless. Due to negative reviews I had previews read, this was a delightful surprise. Negative: ""

Shannon

Positive: Location, familiarity, the staff is always nice Negative: It seems they changed the mattresses when they did the renovation and the other ones were easy more comfortable. They're also experiencing some key glitches as another guest accessed or room while we were in bed. The new room doors stick.

Kimberly G.

This hotel could easily have a 5 star rating, but there are few things that need improvement.

First, if a hotel is under construction, you should disclose that online and at check-in (especially when that construction is directly below the room you are assigning). The noise started promptly at 8am and it was loud!.

It was also never disclosed that the rooms are not serviced daily. In a state with such high humidity, this is an issue because the towels don't dry. We were able to get new towels, but had no way to turn in the old towels. After four days of sitting, our room took on a musty smell.

Finally, you can't draw the curtains and our room had a street light that never turned off outside the window. It was bright all night. It was also bright super early with the sunrise. It doesn't make for good sleep.

All that said, the rooms are very spacious (but dated) and comfortable. The daily breakfast is great with the options changing daily. All of the staff we've interacted with have been very friendly and helpful. They also have a great "convenience" store in the lobby that has items you may have forgotten at home.

Rich N.

The remodel is great! All of the staff friendly and helpful. The breakfast attendant is the nicest person I have ever met.