Hilton Garden Inn Mystic/Groton - Groton, Connecticut

Kevin K.

As a Hilton Honors Diamond member, I enjoy staying at different properties across Hilton's portfolio. A short overnight vacation to Connecticut brought me to this property. ||As I always do, I checked in and chose my room on the Hilton app the day before arrival. No problems there. I also noted that the website said that there were renovations in progress.||Upon arrival, I did stop at the desk to inquire about spring water, and was told that it was in the room. I had the Digital Key. Often I am offered a plastic key as well, just in case the Digital doesn't work, but here I was just told I was all set. No problems getting into the room when I got there.||I found the room to be ample size, although the carpet looked a bit worn and in need of replacement. Immediately I could tell that whatever renovations were happening, this was an example of the BEFORE, not the AFTER. The TV, while it worked well, was tiny in comparison to what I am used to in other properties. No issues with WiFi or climate control either.||I also noticed some construction noise when I arrived, coming from the floor above mine, but it stopped long before it was time to go to sleep.||Bathroom had plenty of room to put down my toiletries. I did take note that while most Hilton properties have switched to large spray bottles for things like shampoo, conditioner, and body lotion, here the old fangled pre-Pandemic small bottles were still in use.||The view.... not that it matters when you're there to sleep, but looking out my window at the rear of the property, I looked right into dumpsters full of demolition material from the construction. Not the best thing to look at.||Bed was comfortable and I got a good night of sleep.||Checked out via the app and I was on my way.||Overall, I would recommend this property but give them a chance to complete their renovations.

Bryan O.

The staff was PHENOMENAL! The bartender made a mistake on our drinks and fixed it no questions asked. The waiter at breakfast was very attentive and friendly. The lady at the front desk in the evening helped my physically challenged sister to her room with her luggage and the lady in the morning gave us a fantastic recommendation for a breakfast diner to meet up with family not staying in the hotel. The bed was a bit too hard for my wife and I but that's just a personal preference so I wouldn't hold it against them.

Josh P.

WORST HILTON EVER! I’ve been a diamond member with Hilton for years and this was not only the worst service I’ve ever received but also the most I’ve ever been overcharged. I travel for months at time for work and always try to stay in a Hilton property but after this stay I will be reconsidering that. I was here for 29 nights.
1. Staff is not only rude but very unwelcoming. They made it feel like I was an inconvenience for them.
2. Gym is missing random dumbbells and other equipment and the stuff they do have is broken. I was there 29 days and it wasn’t even attempted to be fixed.
3. Breakfast isn’t free. Even the buffet was almost $20 and it’s a smaller selection than the regular free Hilton breakfast.
4. Laundry is a joke. I needed quarters for the machines and the front desk acted like I was crazy when I asked for them. I had to run the dryer 4 times to dry a normal sized load and when I brought it up to the desk they said it is what it is instead of making it right.
5. They wouldn’t honor a company discount rate because I booked to late even though I was added to the project late. I was overcharged by thousands.
6. Half of the hotel was there for the outage and working nights. I understand the cleaning crew still has a job to do but they slam doors, yell to each other all the way down the halls, and play music, making it extremely difficult to get any sleep.
7. The rooms suck. My bed was sunk in on both sides and not comfortable. The bathrooms have nasty yellow stains in the center of the tub as well as rust trails running down from all of the metal pieces.
8. The second floor smells. As soon as you get off the elevator you get hit with a weird wet dog type smell. It never went away.

I had a lot of coworkers who also decided to stay at this hotel and everyone I spoke to had the same experience. We come up yearly for this outage and I will never stay at this hotel again. I wish I would’ve taken photos but I was so tired and fed up I didn’t. If I could give this zero stars I would. It’s an outdated hotel with a ton of issues that overcharges.

John G.

I was venturing back from a long commute from Wilton, Ct on route to RI. This was a fine oiled machine of an enterprise. The staff were super attentive. The room was mint. The location is terrific. They have a little bar and they even had a little band playing, which I thought was very cool. Thanks for a great stay.

kcollett67

Spent one night here. The hotel room is ok. Bed was not comfortable. They are worthy of 4 stars for their stellar front desk and morning breakfast crew. Breakfast was good and had a nice selection. The team are friendly and helpful. Thanks for being awesome!

Darrell S.

This place is too old & tired to be charging almost $200/night. Stayed on 4th floor. The hallway smelled awful. Room carpet was dirty; there was a sharp screw on the bathroom floor; sheets were thin as paper; comforter/bed cover was old & nasty; toilet wouldn't flush without holding the handle. I book here as a Hilton Honors member, rather than the Hampton nearby, because the showed they have a hot tub. With My back issues, I was looking forward to the therapy of a good soak. I was sorely disappointed to see the tub has been filled in and now hosts a nice patio table. Breakfast?... not unless you wish to pay $15 for the standard, mediocre buffet. Glad to be out of here & only one night's stay. If it hadn't been late when I arrived here after work in the area, I'd have found another place.
I'd not come back here until after a renovation & don't recommend staying here at all.

Jeff R.

This is my second stay in 2024 at Hilton Garden Inn Mystic/Groton and I will gladly stay again when I am in the area. Service is excellent. The prepared breakfast is delicious and quickly served. The evening diner selection is worth trying: I had the grilled salmon with mixed greens and mashed potatoes; recommended. The free in room WiFi is hit or miss and could be better and I experienced poor connections when working in my room. I rate this stay as excellent and I gladly recommend this hotel when your travels bring you to the region. I want to give thanks to Liz at the Front Desk - she was a joy to see again after a long day of travel. Thank you, Liz!

Bill F.

Never acknowledged as an Hold member. Warm bottles of water in room. Asked front desk person not to be near an elevator & was told it was several rooms away. Room was 1 away from elevator so went back & asked to change. She said "It's not RIGHT by the elevator!" with an attitude but changed us. As I suspected she placed us as far away as possible. With the crumby layout of the hotel we walked probably 1/8 of a mile. There was a bump in the floor (2 buildings joined?) and upon leaving my wife tripped and fell. Fortunately for us (& them) she was ok.