Hilton Garden Inn Savannah Airport - Savannah, Georgia

Ron H.

Stayed 6 nights
Bar / Restaurant is open only a limited time 5-9
Restaurant is open for breakfast which I had and enjoyed each day.
Room is supposed to be serviced every 2 night.
In the six nights I stayed it was only cleaned once and even then the towels were not replaced.
Notifying the front desk did not help.
I had Laundry to send out for cleaning but the front desk did not know how to do this.
I emailed the manager asking her to clarify and received no response.
This hotel seems to be poorly run with front desk staff that are not knowledgeable and cleaning staff that do not do there job and a manager that does not respond.
There are a lot of hotels in the area and if you are looking I am sure you could easily do better. I will not be returning on my next trip to the area.

Linda H.

The restaurant lady for supper was very pleasant . Food was okay. The breakfast lady seemed to be overworked or unorganized. It seemed pretty simple , either continental breakfast for $9.95, 16.95 for a bit more items or a made to order breakfast that in this case we paid ahead for. None of it was great. I would never pay for any break at a garden inn again. They don’t seem to be in the business for food service like they used to be. She seemed to not have control of the restaurant as everyone seemed to be looking g for her etc. All very vague how it worked so had to ask a lot of questions. She never welcomed us and explained anything. Maybe we are asking for too much but …|The front desk lady was okay. Friendlier this morning when we were checking out. The lady on the desk last night was very friendly. |The rooms are very very dark. They r clean but dated. |We used to enjoy the garden inns but will now move into other hotels. We r diamond members and love the perks of the diamond status. This clerk didn’t seem to know about the $10 credit per person but I did get it on my receipt this morning at checkout. She had to read my app . |All in all clean but dark in rooms.

TL D.

Front desk people didn't even acknowledge our arrival....2 were there and they were just staring at the computer. When I went to ask about the shuttle.... only one was slightly nicer. The extremely limited hours of the shuttle are disappointing and made things more difficult.
Water pressure wasn't very good the tub hrad leaked so much. Two of the pillows were half size so weird. Not at all what I've come to expect of a Hilton Garden.

Lisa P.

So sad to see how this hotel has gone downhill. This used to be my favorite hotel in Pooler. I frequently stay at a HGI while traveling especially for the food/bar area. When I arrived I was told the bar area closed at 9 pm for food or drinks. I am accustomed to the food/bar area closing at 10pm. Room smelled of pet urine. When I went to shower, there was a used bar of soap and hair in the soap holder. Bath towels also appeared to be slightly mussed and I never touched the bath towels. Went downstairs for breakfast next morning and waited for a breakfast attendant. After 15 minutes with no one there I served myself. The breakfast attendant finally showed after I finished eating just to give me a bill. Paid and tipped them, but why tip for someone who just hands you a bill and doesn't serve anything? Hotel and service is not what I would expect out of this brand, both as a Hilton Honors member and as a previous repeat guest at this same hotel. Not worth the money. Next time I will nearby at Embassy where the food/bar area is open till 10 pm and the service is impeccable.

Ashley D.

We stayed here after a chaotic travel evening. Our flight got diverted to Savannah, and we were stuck at 3 AM, but Lauren at Hilton Garden Inn Savannah was a saint! She got us a room in no time, and was so sweet despite dealing with a bunch of frustrated travelers. The room was clean and the beds were comfortable. There was the tiniest stain on one of the comforters, but it was near the foot of the bed and we were exhausted so it wasn’t that big of a deal. My only complaint, and maybe it was because of the holiday, but we got the rate that included breakfast and it was a pretty pathetic continental breakfast. We opted out of eating.

Amandaintheqc

Excellent location! Terrence was great. Very good service and treated every guest with amazing hospitality.

Room was good with plenty of dining and shopping. Close to Tanger Outlets.
Gym was good! Peloton bike made it great.

Jodi C.

The rooms were spacious and the staff was very nice. We did have what I hope was a stain, on our comforter and on one of the hand towels. It is a lower end Hilton, and you can't use free wifi unless you are a Hilton member or something. I would not stay there again because of the wifi issue
There are plenty of other hotels in the area.

Courtney L.

We were highly disappointed in our stay here. There are tons of hotels right next to this one, hence being near the airport. They charge $16.95 per person for breakfast and DO NOT have free breakfast. When we arrived, our room was not available. They claimed because it had not been cleaned. They told us it depended on the availability of the cleaning person and didn’t give us a time that it would be ready. Hence this was past check in time. So we waited nearly 2 hours and then asked if it was ready and they said it was ready the whole time. They claimed it was a glitch in their system. We are even reward members with Hilton and this is the kind of service we get.