Holiday Inn Express & Suites Mansfield - Ontario, Ohio

S C.

My big truck broke down and I had to get a hotel to stay for the night. My company chose this Holiday Inn Express.
From the over the phone conversation, check in and check out, the service was incredible.

Briana the manager was awesome. She was professional and courteous.

The room was spacious and really clean. The hotel itself was quiet and relaxing.
Breakfast was good as well.

I would highly recommend staying here.

Jayne R.

Positive: The staff was the most friendly I have encountered in all my travels.the sales manager was very accommodating. The GM ( didn't catch her name ) obviously cares about the guests. She keeps a clean hotel and outgoing friendly staff. Negative: ""

Roses15

This is how it should be. I look for a seamless experience and we certainly received one. It’s a newer property so everything is still in great shape. Our bed was comfortable and properly made. Our breakfast was hot and delicious. We were just passing through but were very happy we chose to stop there.

Drgro

The room was Clean and quiet. Friendly and helpful staff. She recognized that we did not have children with us and moved us up a floor since there was a large group of children staying at the hotel. That was a nice touch. The breakfast was good and it was nice to have the option to take breakfast to go. The pool and patio area are very nice. It’s a great location.

Scotty

This facility is got to rank up there with their cleanliness and Perfect performance from their staff. So much respect was shown from the time you enter the facility until the time you leave the facility. The only thing that needs a little work on is there breakfast and I don’t really know if it was the timing of the year ( Christmas) or that’s is the way it’s presented or the amount of people in the facility at the time. I still highly recommend this facility to all who are in the area and looking for a great place to stay.

Kertles21!

I don't think I have ever checked into a Holiday Inn Express and had such a rude welcoming. The front desk personalle that checked made me feel like I was an inconvenience to her had zero personality. I am also an IHG rewards member and she didn't acknowledge this or offer anything.

The breakfast staff in the morning, was however quite the opposite and was cheerful, engaging and lovely to be around.

Steve

Check in and check out at the front desk was excellent. My room was fantastic. The whole hotel was fantastic also.

Everything that we wanted to do around the hotel was very close and easy to get to.

Xiaolei Z.

I had a terrible experience here. I had already reserved and paid for my booking through a third-party website, but upon check-in, the hotel charged me again for one night. Normally, this would be just a deposit, but the front desk never informed me that they were charging my card. They simply asked for my credit card without explaining the charge.
After noticing the additional charge, I contacted the hotel multiple times. Each time, I was told that the manager would reach out to me, but I have never received any follow-up！