Kathy S
A word of caution Do Not Use IHG Hotels and Resorts (InterContinental Hotels Group) to book a hotel. Our son was coming from Kansas to Fresno, California to visit us. They had some car trouble and needed to stop in Tehachapi, California. So his father and I got on the phone to find some hotels. We called the number on Trip Advisor which was (877) 895-5095 which is IHG customer service it is a separate entity from Holiday Inn Express, which we did not know. We just wanted to find out if there was any vacancies at Holiday Inn Express in Teachapi. IHG said yes and we told them we weren't ready to take the room just yet, that our son was not sure where he was going to stay. IHG said we could go ahead and leave our credit card information. I told her again we were not ready to take the room. She then said if he finds another hotel to call back and cancel and our credit card vould not be charged, My gut feeling was not to trust her and so l ask her again it we cancel the room reservation would our card be charged and again she replied no it will not be charged. My husband gave her the card number and I asked one more time, just to make sure our credit card would not be charged if canceled, again she said it would not. We called our son and told him about Holiday Inn Express and he told us he had found a hotel already. So we immediately called IG customer service back and told them we didn't need the room. Guess what... IHG told us their 24 hour policy and that they do not do refunds. So we want to let others know not to use this 2nd party reservation service. They are dishonest and should not be trusted. In our opinion Holiday Inn and other hotels should not be in business with them.