Holiday Inn Hartford Downtown Area, an IHG Hotel - East Hartford, Connecticut

Mike P.

When I traveled to Hartford on a weekly basis, this was my go to place. The staff was always very pleasant and when out of their way to welcome me. Close to a few river walk trails and a 10 minute walk to downtown. I really enjoyed staying there. Sadly, it has closed down.

DanC78

The food is always great here, especially after a long day of travel. Bed is always comfortable. I've stayed at this hotel many times and do find the bathroom is a little less clean than others, including random hairs on floor or shower. USB and USB-C chargers would be great

Bryan W.

We were a little concerned about other recent very negative reviews but since we were staying here as part of a block of rooms for a wedding, we didn't have much choice. All of our issues on our stay really came down to poor management.
Restaurant and bar hours do not match what they advertise both online and on physical signage in the lobby. 2/3 of the items on the menu were not actually available to order.
We had also requested and confirmed twice that our rooms would be adjoining with other family members so that we could help out with taking care of our baby grandson, but upon check-in, the front desk staff didn't care about what had previously been confirmed and put us across the hallway instead and put other people in each of the adjoining rooms to our two rooms. And they were rude and unconcerned about our needs. Apparently our issues were minor though compared to the complaints we heard from other guests in line at the front desk.
If this place was actually run correctly, it would have much better reviews. Our room was spacious and comfortable and adequately clean but it certainly wasn't what I've come to expect in this day and age of sanitizing rooms like most good hotels do now. The floors could definitely use better vacuuming and the bathroom could be cleaner, but it thankfully wasn't in the poor state other recent reviews described.
Overall, a serious shake up in management with retraining of staff with rigorous oversight would totally put this place as a great option for staying in the area.

See Y. T. I.

We checked in for a 3 nights, 4 days stay.

Our view was of the rooftop. No, it was not a beautiful view.

The bathroom tiles look funny, like their was water on the floor, but there wasn't. The sink is usually low. For reference, I am 5ft 6in.

On our 3rd day there, we came back to the room, and the beds were not made, even though nothing was left on them to hinder the staff from making the bed. It's important to note that most hotels, when guests stay more than 2 days, will change the sheets when they make the beds.

The bathroom was cleaned, but they only left hand and bath towels, no face towels.

We informed the staff of this, and they gave me the number and email of the manager. I emailed the manager, and to date, I have not received a response.

Dining Room
When we checked in, we were informed of the dining room hours. There were even signs posted. In the evening, it closed at 10pm. We were in town for a funeral. One night, we went to a candlelight vigil, and we came back with the intention of getting food in the dining room. We got their at 9 pm. We saw someone at the bar and she said, as a matter of fact, the kitchen closed and we closed the dining room at 9 pm because no one was here. It shouldn't be the case. People are traveling and may arrive back a bit late. Also, there was not anything around us. We would need to take an Uber because we didn't have a car.

I'm so disappointed with the stay here.

Kira B.

It is very dated and definitely needs some help. We decided to stop swimming in the pool due to the deteriorating roof of the pool room falling into the water and floor of the pool being busted up. The gym was sub-par and didn't lock. We also found a random sock in our room, which might suggest a need for deeper cleaning services. The beds were 100% hard as a rock tho 😞

The service here was amazing tho! All 3 of the women that I dealt with at the desk were amazing! Very helpful and knowledgeable!

The location in proximity to the Xfinity Theater is great!

Overall a good place to crash for a couple hours after a show before the drive back home! (As long as you like a stiff sleep)

Bobby 7.

i had an early check-in at 7:30am and i was able to get into my room before my conference meeting started. at the meeting, we had a nice breakfast buffet, and a great luncheon, i didn't eat at the hotel that evening. on the next morning i was greeted to an outstanding breakfast buffet. my room was very clean, the food was excellent, and the staff and the facility were all great

Orlando G.

This hotel was very dirty. The bathroom/shower was full of mold. When we got to the room there was left over food from the previous guest still in the mini fridge. Hair on the bed. Room was very dark and not well lit. Luckily was only in the room for a very short time (2 nights) but I would not stay here again. Hotel staff was friendly but also well aware of the issues with cleanliness. I would not recommend someone to say here and feel that the corporate offices need to get involved with this property as the condition is terrible.

Jim T.

I hadn’t read any reviews previous to staying here, and reading all the ones that just preceded mine, I’m glad I didn’t.|We stayed one night, after a long day of traveling. Loved the location, quite near to downtown and super easy access to the freeways. We arrived about 7 PM and upon checking in, were told that both the bar and the restaurant were, unfortunately, closed. Bummer, but the girl on the desk gave us a great restaurant tip (Sorella) so no biggie. We did smell weed in the elevator, but it IS legal in this state—I'd have been surprised not to. Exiting the elevator on the seventh floor, we found one hallway blocked off, with a sign announcing it's renovation. Our room was standard, clean, and had a super comfy bed. Oh, yeah, the coffee, both in the room and the lobby, left MUCH to be desired. In short, it seems like they have turned a corner, as they have much to offer. I plan to stay there again when I return in two weeks, if I can get the same rate.|Oh, And the shampoo was minuscule.