Home2 Suites by Hilton Grovetown Augusta Area - Grovetown, Georgia

Nisha S.

This is far the worst Hilton I’ve stayed, I booked the hotel foremost because we are Hilton Honors members and have stayed in Hilton all the over world places like caribe hilton San Juan, We’re here for two weeks total, no weekends. Since we are staying for 5 days together we are to get get every alternate days for cleaning and One day would be full service. Since we are traveling with our 7 month baby, we requested to get at least the alternate days to get it clean but only cursory vacuuming was done. When the day for full service arrived, no one came until 2pm, my mother in law called while we were on training and we called the host several times and no one came and when we came back finishing our shift we called the front desk and were informed that someone will come to clean room and while we entered the room to change our clothes from the shift someone knocked and said we need to leave and while we were in the process to leave, cleaning staff “Yelled at me saying: Leave now” so I replied you had the whole day to clean the room and she started staring at me. Once I came back to my room nothing was done absolutely. So I called the front desk and the assistant GM was gracious enough to clean the room, whole experience is unprofessional and unacceptable. During our stay we were getting down in the elevator one guests two dogs literally jumped on my mother in law and she screamed and the guest said why is she screaming, while my 7 month baby was with me and I’m glad that those 2 dogs didn’t jump on me. It was very scary and it’s just the matter of time before someone get hurt.

Today is our second week and we arrived for our second week stay and are waiting on our rooms to get clean and the cleaning staff is again arguing after she didn’t clean the room, I seriously think the cleaning staff needs to be given thorough training or fired all together.

We drove from Tennessee for 5 hours with our 7 month baby and are still waiting past 1 hour for our rooms
to be clean is highly unacceptable and the cleaning staff is arguing with the front desk for not doing her job. For our second week stay I have taken all the pictures to show that the freezer had hair, fridge wasn’t clean properly and the drawer with all the food waste on those kitchen utensils filthy and gross and the dishwasher was full of dishes.
Update:
The housekeeping is still not upto par. I asked them to change the sheets after two days and they begrudgingly did so. I was then supposed to have a full clean service on the fifth day. All they did was change out the trash stating that our stuff was on the beds so they could not change sheets. The beds had their pillows on them! When I told the AGM this, she said that they had bent over backwards to accommodate us and maybe this was not the hotel for us and we could leave.

So asking for a clean room and clean sheets is too much to ask for now. Never have I had someone in the hotel speak like this, are we sure this is a Hilton standard hotel?

Pet hair everywhere, dogs walking around without a leash, sometimes jumping on other guest, dirty rooms, dirty laundry… this is what awaits you at your next visit at this hotel. You might not want to stay here at your next visit.

Christmas M.

Not 5 stars is because housekeeping is loud at 7:30am in the halls, no regards for people still trying to sleep that worked overnight or got in late night before. Hotel staff is very nice. Heat was on in my room when I checked in so took forever to cool down. I would of extended my stay but I was so aggravated with housekeeping being loud so early I went ahead and checked out. I would try again and next time bring ear plugs

Ben J.

Great location, right off the freeway, and close to many restaurants. Very friendly staff, clean rooms, and ample parking. There are three other hotels nearby and they're all brand new so hopefully some upgrades will come here soon. I recently paid over $200/night (not even the Masters week) and thought the breakfast would reflect that rate. It did not. There are still a lot of utility workers here helping with the recovery efforts so the parking lot can quickly fill up in the evenings. Walking through the hallway, I could easily tell that some of the tenants don't abide by the smoke free policy. My overall experience was positive, but I'll consider the nearby options next time.

Robert P.

Episode occurred on Dec 25, reported to Hilton on Dec 26, as of Jan 7, I have heard nothing from Hotel or Hilton Honors.|| Upon arrival at 1110pm I was told by desk clerk, I think Brian, that I could only have one bottle of water, hotel policy. For years at Hilton properties I’ve always received two. After a while he finally said I could trade in my “Rice Krispy treat” for another bottle. | |Arriving at room, 1115pm, large loud dog next door, room 123. Called desk, and Brian came down, heard the horrible noise, found no one in room with dog. He said the customer had not left a cell number or email so he could not contact them! Are you kidding me? I always have to provided a cell and email address on reservation. | |But he said he could not contact. | |Then we found that there was no toilet tissue in the bathroom! Brian brought some to our room.| |NEXT, the USB outlet right side of bed does not work. | |Brian did offer to change our room, but it was almost midnight, after long day of travel and in bed. | |Last time I heard the dog was about 1245am! Then he started again at 417am! | |I went down for coffee at 630am found Brian leaning against wall, with his head buried in his iPhone, never looked up, never acknowledged, never said a word. | |Totally unacceptable experience at a Hilton Hotel property.

Petrona D.

Awesome rooms! Super spacious, we had a pack and play for our smallest one, and the pull out couch out with lots of moving room left.

Dianne D.

Nice place to stay, right off I20. Make a little hot breakfast in the lobby in the morning. Employees are friendly. Clean all the way round. Convenient to shopping an The Masters.

Kenneth C.

Very nice place. Breakfast was great. Nice gym if you're interested in working out. Very well lit parking lot with many restaurants and shopping available close by.

Jim B.

Clean and very nice place to stay. Super nice employees at the front desk. I watched two women at the front desk, go way out of there way to be nice to another customer who came up a couple dollars short. These workers told the customer not worry about it. They would make up the difference from their own pocket. Great testimony to this company.