Hospitality Restaurants - Fairview Park, Ohio

Tina S.

Hello,
My husband and I frequently dine with several of your hospitality brand establishments to include kingfish and blue point grill. Both we have enjoy fully on many occasions. Today was suppose to be a day for celebration due to our 25yr anniversary so we decided to indulge in delmonico's. We expected the same excellent prepared entrees as well as service. The end resulted in us leaving after our first bite of the champagne filet surf and turf. My husband and I ordered exactly the same entrees. The problems with quality began with the wedge salad which lacked all quality ingredients. No blue cheese crumbles nor real bacon topped the salad. Merely imitation bacon bits and a creamy dressing were on the salad. I was very disappointed with the low quality ingredients when I have come to expect high quality from your brand. The bread was served at the same time our meal was also served and the butter was a imitation oil base margin quality taste and consistency. I am a foodie and know quality from imitation and cost cutting.
The meal was presented and initially cutting into the filet (sirloin) was like sawing through a board. The steak was raw and bloody inside while the outside was charred and cooked to well well done. This happens when. A filet is not taken done to room temperature and was placed on the grill partially frozen. This was not a handcut filet. This was a petite sirlion posing as filet and was a terrible imitation as well. The steak bite i had was chewy with a hint of hamburger flavor rather than a deep earthy beef flavor.. We did not consume any other food on our plates and immediately requested to leave. When We attempted to explain the low quality ingredients as well as disappointed in the meal the manager immediately cut me off and defended the products he we had ordered. The manager made us feel belittled and ignorant to the food quality we know and expect from your brand. The manager never once apologized for our disappointment and rather charged us for the salads and even our beverages. We paid the bill and left completely disappointed considering the high quality ingredients, attention to details, and flavors we have grow a custom to from kingfish, rosewood, and blue point grille. I would advise you to close down this dinosaur of a resterant and continue on with your finer dining establishments. I have a copy of my receipt from our terrible experience at delmonicos and if you request I will produce it. I was appalled that the manager charged us for our uneaten salad and a ice tea when delmonicos ruined our celebration evening by cutting corners on quality and then debating my complaints. I will post this message on every social media site so others know that delmonicos is a less than worthy resterant in a hospitality brand establishment and does not qualify as a fine dining experience.

Stacy Z.

Hospitality Restaurants, Inc. is one of my favorite locally owned restaurant groups in the Cleveland area. I love the oysters they have at Blue Point Grille, by far some of the freshest seafood around town. Salmon Dave's which offers an amazing late night happy hour every Friday. The steaks at Cabin Club and Delmonico's never disappoint. The flat bread pizzas at Rosewood Grill pair nicely with Thirsty Dog's Rosewood Red. The staff always seems on point and professional. The Thirsty Parrot it the best place to go before, during, and after a Tribe game. I look forward to their newest location opening up in Copley ~!

Ryan K.

Blue Pointe is our favorite all of all them as well one of the best seafood places in the country. I just want to make sure everybody that has not gotten to one of their locations needs to. From a steak at the Cabin Club, amazing seafood at blue pointe or just a simple great dinner with value at the rosewood locations. Kingfish is great as well the rest of the locations I have mentioned. Best Lobster Bisque in the country. We love you all and thank you for being an amazing business and taking care of the people of Cleveland / Akron / Canton.

Heather C.

Great restaurants, the restaurants always are consistent, and great customer service.

debra V.

Baja steak is the bomb, 5hat being said I was so disappointed to get a 6" size that was majorly missing its portion. So passed

z O. L. T.

New owner is awesome, goes above and beyond. Way better then the last. Killer wings and i like tj burger and bbq chxn pizza

Kimberly B.

Professional. Personal. Perfect.

Anne G.