Hyatt Place Altoona / Des Moines - Altoona, Iowa

keenan S.

Most of the tv stations were just static. Decent hotel but poor service. the cleaning crew was at it at 7:30 am, which is fine but they were extremely loud. I called the front desk and the employee said she would say something to them. Either she said nothing or the cleaning crew don't care because nothing changed. I went into the hall and explained we were up late and was still asleep but that didn't phase them either. Truly inconsiderate! I was told to call the manager if I wanted to.

Harmony C.

Upon arriving, I was not asked for any identification to confirm my reservation or identity. The gentleman at the front desk appeared disengaged, seemingly unhappy with his job, and provided minimal interaction. He simply asked for my name, updated my card information, and vaguely directed me toward the elevator without offering details regarding amenities such as breakfast, pool, fitness center, hot tub, laundry, or any other facilities. It made for an awkward check-in experience, as there was no small talk or effort to inquire about the reason for my visit or to offer any local recommendations.||||When we entered our room (314), we immediately noticed a strong sewage odor emanating from the bathroom. Despite running water to alleviate any potential gas buildup in the pipes, the smell persisted and worsened when we turned on the bathroom light and exhaust fan. Additionally, the mirror in our room was missing a coat hook, and we had difficulty locating the ironing board, as it was awkwardly positioned deep under the bathroom sink, making it inconvenient to access.||||Aside from these two issues, our room was exceptionally clean, comfortable, and otherwise perfect.||||However, the "Spa" hot tub was disappointingly lukewarm, with jets that were barely noticeable, making the shower water a more pleasant experience than soaking in the hot tub. The pool area also appeared poorly maintained, with a noticeable brownish discoloration on the pool floor, including visible footprints.||||We opted not to visit the breakfast area. Checking out, the front desk attendant exhibited the same indifferent demeanor as the individual who checked us in and didn't even ask how my stay was, which felt impersonal and showed a lack of interest in guest satisfaction.||||As the General Manager of a smaller hotel, I have clear expectations for hospitality and professionalism, which were not met during my stay at Hyatt Place Altoona/Des Moines.

Emily R.

Rooms are very nice and very clean. Pool and hot tub area are clean. Only complaint is week jets in the hot tub and horrible acoustics in the pool room. Made it very hard to have a conversation with all the echos of kids screaming. Some acoustic panels on the ceiling or other soft materials in the space would help with this. Also pool floor is very slippery- so be careful.

Natasha L.

I love staying at the Hyatt Place Altoona because it is right off the expressway. This makes it easy to stop off for a good night's rest on my way across the country and back. The staff is always super friendly and the rooms are always clean. There is a gas station, Starbucks, restaurants, and shopping in the immediate area. Oh, and the bed's are really comfortable, unlike most hotels. I have been staying here several times per year since this hotel opened. I highly recommend it.

Lee V.

This was our first trip to the Hyatt Place Altoona and we loved it. It looks brand new, although we were told at check in that it is about 5 years old. The bed was extremely comfortable and the breakfast couldn't be beat. ||When we checked in we were assigned a room on the 4th floor. We quickly discovered the refrigerator, tv and HVAC system did not work in this room. The front desk clerk found us another room, no questions asked.||The Hyatt Place is near an outlet mall and several restaurants. We highly recommend staying here - you won't be disappointed.

Ruth H.

Can't say enough about how the staff went above and beyond for us during our stay! Pool area was so nice, super clean, room was also super clean. Loved our stay and will definitely return.

Susan L.

New, very clean, coffee and ice water all day, great breakfast with bacon and scrambled eggs. Rooms have walkin showers, not tubs. Also safes in the room. Only improvement I could suggest is that only one of the night stands has a 110v outlet. This was not an issue for us, but it could be if two people both needed to use CPAPs. One outlet had a extension with 110V and USB C. The other had a clock with USB C.||The hotel is in a very quiet area, near an outlet mall and Bass Pro Shop. No through traffic or road noise, overlooks a lagoon.||I wish every hotel on my trip was this nice.

Mina S.

First, the front desk staff were very nice! They let us check in early and were very helpful.

I feel very torn about this stay. The hotel was well designed with nice quality materials. However, it has a lowest bidder vibe… nice materials, poor craftsmanship. Some mold in the shower and funky areas on walls and trim. The toilet was broken so it kept running and wouldn’t flush. So we had to take off the lid and adjust it every time we wanted to flush. However the beds were comfortable and clean. There was a nice view out the window and it was a pretty quiet AC.

Breakfast was advertised as potatoes and eggs, wraps etc. It was really just the standard continental minus any of the pancake/waffle options. The cut fruit tasted very sour like it had been cut for a long time. The scrambled and hard boiled eggs were both inedible (I don’t mean just tasted bad.. I mean rubber). And the whole breakfast area (seats, tables and buffet) were a huge mess by 8 am.

The pool room was nice and hat a nice hot tub, but!! The pool floor was sooo dirty looking. You could see footprints on the pool floor and large brown colored areas. The water itself didn’t feel dirty and was clear. But the bottom… 😬

Overall, not a terrible stay. Good people and nice rooms. Just some issues.