Independence Travel - Independence, Ohio

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Independence Travel Agency

Located at 5000 Rockside Rd, Independence, OH 44131, Independence Travel Agency is a reputable cruise agency that has been providing exceptional travel services for many years. With a dedicated team of experts, they specialize in creating unforgettable travel experiences for their clients.

The agency offers a wide range of services, including booking cruises, flights, hotels, and customized itineraries. Their extensive knowledge of various destinations and accommodations ensures that clients receive the best possible options for their travel needs.

One of the standout features of Independence Travel Agency is their commitment to accessibility. They provide a wheelchair accessible entrance and parking lot, making it easy for everyone to access their services. Additionally, they have received positive feedback from their clients, with an average rating of 4.1 out of 5 stars based on 18 reviews on Google My Business.

A satisfied client mentioned, \"Denise at Independence Travel is amazing I've worked with her a few times for normal trips and also for complicated trips. She made the whole thing seamless and did it for free You have to call her and let her help.\" This testimonial highlights the exceptional service and personalized attention provided by the agency.

In conclusion, Independence Travel Agency is a top-notch cruise agency that goes above and beyond to ensure their clients have a memorable and enjoyable travel experience. With their expertise, accessibility, and dedication to customer satisfaction, they are the perfect choice for anyone looking to plan their dream vacation.

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"summary": "Independence Travel Agency, located in Independence, OH, is a reputable cruise agency with wheelchair accessible facilities and an average rating of 4.1/5 based on 18 reviews.",
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👍 Reviews of Independence Travel

Sifu W.

5/5

Denise at Independence Travel is amazing! I've worked her a few times for normal trips and also for complicated trips. I had to fly to meet my mom coming in from out of the country and then fly back with her to help her travel. Denise made the whole thing seamless and did it for free!! You have to call her and let her help.

Katie V.

1/5

Avoid this travel agency due to poor communication and customer service by Corrine. Poor and unprofessional from the moment we booked by her telling us to use handicap option in airport to avoid the lines (we repeatedly declined to abuse that as we are not handicapped) yet she booked that for our airline tickets. She booked during a “deal” but once arriving to the resort the deal was only valid if we listened to a time share conference. Did not provide all necessary information and documents required to leave the country and had to receive info from Denise less than 24 hours before travel. No email prior to or after our trip to check in and answer any questions. Use another agency or you might get screwed with your booking/flights/hotel deals.

Petrina C.

5/5

I am so glad we found Denise
She is the person to go to for any travel you are wanting to do. She is very efficient and knowledgeable having anything to do with your travel experience. If you have a problem while you are on your trip you csn xall her or text her abd she will take care of the issue

Sage C.

1/5

The worst customer service I have ever received in my life! The agent I was working with was Corrine Smith. I informed her that I did not know the name of the individual under the group booking that I was being a part of I was referred by a friend who was with in that group. I never received a receipt for my deposit I never received any information of when to make payments. I never received a booking number. I had to call the agency to get information when I did finally reach someone I was talked to like I was less than a human being. I finally decided to cancel with the travel agency and I booked directly with carnival upon been told by one of their agents that Corrine could transfer the deposit to my new booking with them. I’ve been given the runaround from Corrine and Carnival. The Corrine refuses to call carnival and transfer my credit to my new booking. I’v been told by Carnival’s agents 5 times that Corrine has to call the groups department, speak with a sales lead and confirm that I canceled with them and give confirmation to transfer that credit over. However this has been not done and I have followed up for the past two weeks! My next step is to take this to court because it’s fraudulent and negligence. This has been a nightmare!!! Don’t book with this agency save yourself the headache and stress.

brandon F.

1/5

Booked a cruise. Payment didn't go through for the crusie for some reason but payment for flights went through. Follow up calls didn't happen and consistently trying to contact Corinne didn't work. Would not recommend this to anyone.

Windy L.

1/5

This was the worse turn around ever there was no call backs . I had plan a trip to Hawaii was robbed literally at gun point with most of my money to pay the next day. Gave detective name and case number. Mind you lost there name and number OF AGENCY..Corrine had my work #. AND EMAIL. NO CALL
Finally reach her told her what happen they kept my down of 600 told me I could use against another trip. Which 2 weeks of calling her telling me she would call me back I always was calling her sometimes 6 times a day. I SEEN flights cheaper I was told I had to use there's. Anyways finally a call back when I picked A TRIP and it was time to pay. Last time giving the hold fee of 600. On Hawaii
I Got a email of flights and where I was staying I guess THIS TRIP didn't make much money on.NO EMAIL NO CALL .I Called 4 days straight .NO RETURN CALL. SO WTH HOW DO YOU DO BUSINESS LIKE THAT AND WHY COME BACK . I CANCEL CARD THEY KEPT MY 600 IN WHICH THAT WAS OVER A MONTH A AHEAD. THEY DON'T KEEP UP ON RETURN CALLS SHE HAD MY EMAIL AND WORK NUMBER THE WHOLE TIME,THEY ARE LAZY RIP OFFS AND SEEM AS THEY CARE TO GET THE BEST DEAL FOR YOU YET THEY ARE NOT. FOOLED ME COMPLETELY. DON'T BOOK WITH THEM THEY DON'T FOLLOW UP UNLESS IT'S BIG. AND EVEN THEN THAT WAS A STRUGGLE
UNHAPPY CUSTOMER THAT GOT NO CUSTOMER SERVICE AT ALL . THE OTHER WOMAN AS I CALLED FOR HER ACTED AS I WAS A BOTHER. I'M A PROFESSIONAL WORK IN CUSTOMER SERVICE THIS WAS HORRIBLE I MEAN A SCAM AND A RIPP OFF I'M SO UPSET GET ROBBED AT GUN POINT AND THE ROBBED ME OF A VACATION !!!!
GO SOMEWHERE ELSE. WINDY

Matt H.

5/5

Denise and the staff here are super organized and excellent with the attention to detail. We booked a family trip to Austin and Houston recently and everything went flawlessly. Thanks, Denise!

Bridgette H.

5/5

Corrine Smith is a very pleasant person to work with, she will do her best to accommodate what a person is looking for.