Loews Ventana Canyon Resort - Tucson, Arizona

PubJpc

Spent one week there and enjoyed it very much. Staff is very helpful and ready to help. Amenities are great. Some areas would deserve some additional cleanup. Room was quiet and comfortable. Scenery is fantastic. If you get up early in the morning, lots of birds to watch in the amazing garden around. Will come back.

Eric A.

The great: Beautiful resort that is well kept including the grounds. Rooms are great. Location is perfect for scenery.
The good: Service is standard. Check in very slow with few people in line. Fair amount of onsite things to do. City areas near by are pretty depressed. Lots of homeless in the area.
The bad: Lost hot water for about 20 hours. Things happen but they did not tell the customers, instead you figured it out by talking to people and contacting front desk. Very expensive. Example, double margarita in a 12oz cup is $36. Not top shelf either.

Steve D.

My wife and I spent our 15th anniversary at the Ventana Canyon resort. We very much enjoyed ourselves, but it was not a perfect stay.

By our own inability to control the situation, we were forced to arrive many hours earlier than our reservation started. We live in a remote town and there was only one flight we could have taken. We had to get up at 4:30 AM and we arrived at the resort at around 10 AM.I am not blaming the resort for not having a room ready for us, but it sure would have been nice! We called ahead to see if there was an early check-in option. I am not blaming the resort for not having a room ready for us, but it sure would have been nice! We called ahead to see if there was an early check-in option, but the phone service was unable to help us and seemed unwilling to contact the front desk and check. So we were at the mercy of whatever was available when we got there.

The rooms are spacious and fairly nice. They are among the nicer rooms we have stayed in. The sheets were clean and soft, the showers are spacious in the bathrooms are clean. There’s a little bit of weirdness with the balconies, as you can look directly into the balcony of many of your neighbors. This is an architectural issue, and I don’t think it can be fixed.

Relaxing by the pool was pleasant and enjoyable. We ordered drinks and the servers were more than happy to help us, that is, when they could get to us. They were overworked, there were not enough people serving drinks around the pool. But the drinks were tasty and convenient.

My wife and I hiked the trail to the waterfall. It was very pretty and informative, there is signage, talking about the various plant life and other aspects of the terrain and climate. The waterfall is very pretty if you walk up to the bottom of it. But we also noticed that there is a PVC pipe feeding it from the top, and that completely killed the experience. Really guys? You can’t at least pile some rocks in front of the pipe and hide it a little bit?

We enjoyed an anniversary dinner at the flying V restaurant. When we arrived, we enjoyed some drinks at the bar, and the bartenders were enjoyable and proficient.We were seated on the balcony deck area near the water. It was beautiful and pleasant. Our server, Dennis, was overworked, but saw to our every need. He worked hard, and he kept everyone on the deck happy. He was a great worker and a really nice person. He deserves every bit of recognition he receives.

Aside from a couple of dropped balls on the part of the hospitality, and a very obvious error on the part of the weight staff in the Canyon club restaurant, we enjoyed our stay tremendously. If I were to return to Tucson, this is the place I would choose. It’s a little bit farther away from things we might want to see, like saguaro, monument, or some of the museums, but it is quiet and serene, and I like that.

L8353KRkristenb

The spa was my favorite. Monika’s massage was so relaxing and services with Emily were exactly what I’ve been looking for. My mom loves this spa and the hotel. She’s had issues with the description of the rooms and what is in the rooms but it was solved this trip. They offer an upgraded room with a sofa…but we learned the rooms don’t have sofas. |The “adult” pool outside the spa does not have cocktails but quiet and you can do laps. The pool behind the hotel is nice, lots of seating, nice staff, tasty food and drinks. A nice trail to a waterfall and lots of trail signs about plants and animals. I’d really like 1 measuring stick next to one saguaro cactus to really show the height of these amazing cactus’. |Breakfast and coffees were good and dinner in the bar the first night was nice and staff was enjoyable. We even tried the Flying V, and it didn’t disappoint. Got a reservation same day in the morning. Sat on the patio near sunset. The hotel looked so pretty.|3rd & 4th floors have the best views 😉

Jennifer C.

This place has hands down THE BEST customer service, Taylor runs an outstanding team in friendliness and professionalism. Everyone is so kind and welcoming, not once did I ever feel like I was a bother to any of them. We were there for a bachelorette weekend andTaylor upgraded our room for the occasion. Phillip at the pool went out of his way to find us a poolside space when there was none, it was a busy weekend. In a world where it is increasingly rare to even find any friendliness behind the counter Taylor and her team are killin it! Thanks so much for making our stay a memorable one!

Jeff W.

This was our second stay here--the first was 6 years ago. Rooms were improved, but otherwise didn't notice huge changes. Overall, no major complaints. Staff was friendly. Big thanks to housekeeping for keeping the room and public spaces clean. All F&B staff were cheerful and attentive. The pool area had a good vibe. Tennis courts were well maintained. If I have any complaints its that the food and drink prices are not commensurate with the quality.
Can't blame the hotel for it, but it is quite out there geographically-speaking. It takes a while to get to/from the hotel--but that's true of everything in Tucson. Would like to see a few more activities available. If we return to Tucson we will definitely consider another stay.

Lillian A.

I am a Tucson local, a friend suggested their Sunday Brunch. The brunch was suberb from the mimosas to the food selections and ending with the most delicious chocolate chip cookie, I must admit the food was overshadowed by the EXCELLENT service we received from the staff, we were really impressed with the professionalism yet warm attention we received from Sous Chef Ramon Caperon. A wonderful time was had by my family. I have stayed here before and loved now regret not attending the brunch at that time.
Best Regards.
-Lillian A.

amylU8212QI

The atmosphere at this hotel was amazing. We loved walking to the waterfall and also enjoying the pool. Dinner and breakfast at the resort was exceptional. The room was roomy and nice. The only issue I had was the bed. It wasn't as comfortable as I would like and aggrivated some mild arthritis in my hips.