Mandy Management - New Haven, Connecticut

Soojung K.

Mandy Management has allowed their tenants to destroy our property. We've had ongoing issues with their tenants and they continue to dismiss the harassment we are receiving from their tenants. Sticking her middle finger up at us, calling police for fake accusations, the non stop with our trees, putting up fences on our property, playing loud music at all hours of the days. They have cameras facing directly at our property and backyard. This is extremely disturbing as our children are young and my youngest is disabled. he does run around in the backyard often, we’re also potty training so he may be naked. So now why are the cameras facing OUR backyard? It’s to the point now we’re extremely concerned for our safety and especially the children’s. Their tenants advised police this was all modifications were permitted by Mandy Management. Mandy Mandagement allowed their tenants to staple gun our trees with tarp and allowed their tenants rip out our trees on our property, which under CT state law it is completely illegal to do so without homeowner permission.(Connecticut General Statute §52-560) Mandy Management allowed their tenant to put up unpermitted fences higher than 6ft and structures with 2x4s with sharp one inch nails sticking out. We’re unable to see clearly when we pull out of our driveway due to the structures put up which is very dangerous. It is also so unsightly with the multicolored structures they have put up and the structures are so flimsy that the previous ice storm the 10ft attached structure broke. How is this allowed at all? Surrounding neighbors are appalled. It’s looking like tent city. Hoarding all around the property. Zoning does not allow this. Unpermitted fence is now LEANING as if it’s going to fall directly on our driveway. Then they park there against the fence on the lawn, WHAT? WE HAVE YOUNG CHILDREN and to think if one of the 2x4 fell on my kids or while they were playing or our dog. This is insane, the NAILS CAN IMPALE SOMEONE. THIS IS BEYOND DANGEROUS! It has been escalated to law enforcement, Mandy management has been informed this is a criminal matter. Police are aware this tenant is problematic and a nuisance. We’ve reported this to the town, zoning and other divisions & Mandy Management continues to dismiss this matter. They clearly just care about collecting their tenants rent payments.

2/2024 still no update or response from MM. the 2x4s with gigantic long sharp dangerous pointed nails sticking out are still there I don’t know how this is safe at all. This is ridiculous. My kids play in our front yard and we’re supposed to be okay with this. This behavior is disgusting. What is it going to take to get this resolved? When someone gets hurt from these crazy sharp nails? Or when it falls on someone and badly impales injures someone?!

8/2024 and nothing has been addressed, Mandy management’s tenant continue to harass us and stick up their middle finger my family whenever they see us, adding higher unpermitted fixtures along with unsightly tarps

10/2024 it’s been nearly an year and no one has addressed the continuous tarps being put up making it so unsightly around the property. Furthermore what kind of landlord allows SHARP 1-2INCH NAILS to stick out on their neighbors property knowing that I expressed I have YOUNG CHILDREN AND my youngest is disabled / special needs, that is SO DANGEROUS!!!! My children haven’t been able to play and enjoy the outdoors due to Mandy managements tenants consistently playing loud music at all hours along with the SHARP NAILS STICKING OUT OF 2x4S that are facing our property, permitted by Mandy management as the tenant keeps informing us which all has been documented by the police. See photos above for all the modifications that Mandy management approved as tenant stated.
See email sent regarding the continuous inappropriate cursing at us daily in front of myself and our children. When is this going to get resolved and we can start feeling safe in our home.

1/2025 Mandy management has still yet to respond.

Flying- E.

From my personal experience with this real estate managemen, I don't, again I don't, I don't recommend this company. Their units in or around New Haven are full of trash. Their apartments are full of trash after one week when you move in. (During the summer enjoy to be entomologist because you are going to see different types of insects getting in the apartment and probably you study about them) their buildings are all infested with rodents, mice jump on my plates and dishes, there is no place to put my plates in without seeing mice droppings even if you clean constantly. Mandy doesn't want to respond to that. The roof is pouring water. I went to talk to them about the issue, they ignored me and didn't care. Overpriced trashy apartments. They disrespect you if you ask them to maintain something costly to them. I will never never never again deal with those people never. I hope Google allows video sharing in the reviews so that I can share a prove of all issues the same way when they asked me for a prove of my income.

Pauline E.

I was pleased with the Management the first 3 years. If I needed repairs they was quick to reply and correct the problem. Then I received a new landlord within the same management. When I need repairs they still came to repair but the quality of work wasn't the same and the communication with maintenance was challenging due to not able to speak English, I don't like when maintenance come unexpected. Nevertheless, the maintenance team were kind and respectful. However, the new owner raised my rent within 3 years it increased by $500 dollars without any upgrade to the unit such as new cabinets, new flooring, nor windows and without any notice the timing was right before renewing my lease. Nevertheless, I'm still here and considering to move in the near future not because of Mandy Management because they do respond and take the initiative to fix things. My reason considering to move because of other people in the neighbourhood. We have the Kia Boys, theft and too many shootings. It's becoming unsafe for me and my family. My car was stolen, the other a hit and run 2x. In writing this review, I don't want to be negative, nor pointing fingers. I'm sure Mandy Management can equality be dissatisfy with some of their tenants as I'm aware of tenants cause damages to their property and paying the rent late. Unfortunately, Landlords don't be having any clues of the renters character and conduct until after the tenants move onto their property. Some of tenants may have had bad experiences with Mandy Management not all of us. I'm sure they have tenants that are satisfied such as myself. Tenants can improve too by respecting the rental property and their neighbours. In the meantime, try to work together or move out. It's a contract and a choice if you signed the lease, it's only for a year not a lifetime. Some of the photos shown of poor looking floors I wonder if it was that way when you moved in or afterwards? I just wish the Management would stop increasing the rent every year. Thanks for allowing me this time to write a review.

Madeline S.

If I could give 0 stars I would. Our experience renting from Mandy Management has been terrible, and we've only been renting since July 2023. Our requests have been ignored numerous times, we are continually harassed by our first floor neighbor who leaves cryptic handwritten notes on the wall of the basement, we were left without a trash bin for the first 3 weeks of living here, there is no light in our stairwell on the 3rd floor, the basement is absolutely trashed, there was loose trash and bottles/cans/litter from first floor outside, the driveway was full of gaping potholes and loose gravel and damaged our cars.... that's just scratching the surface. Perhaps this review will grab their attention to some of these issues, considering the landlord and office manager are incredibly hard to get in touch with.

EDIT/UPDATE: Mandy Management asked me to update this review to reflect a more positive experience and protect their reputation, but I feel that would be incredibly dishonest and I am truly baffled they would even ask me to do such a thing. I do however have a few additions that just reinforce my 0-1 star review and opinions:

I sent a multi-page letter of concerns to their office, and only AFTER I posted this review and paid my rent for this month did I receive a response. Only a phone call though, still nothing in writing from Mandy. After all of our complaints, the only fix they made was to the lights in our stairwell.

Additionally, it recently snowed/rained and our driveway and parking area have gone untouched by the property owners - again, zero concern for the safety of tenants. It is a massive sheet of ice (see pics). Mandy Management has been made aware that multiple tenants/neighbors have slipped and gotten hurt. I also got stuck trying to drive into the parking area and my neighbor had to push my car to help me get out. This is absolutely UNACCEPTABLE.

Ashley R.

If I could give zero stars I would. Maintenance is a joke. The property is not kept up with. Almost 2k a month rent and I barely have any water. The washing machines are out of order and disgustingly dirty even if you did want to wash your clothes here. The parking is a joke. People party every night of the week with loud music and park blocking people in. There is nothing nice I can say about this place. I can’t wait to get out of here and I’ll be contacting a lawyer to get me out of my lease early for breach of contract. Stay as far away from this management company as possible!

Shanna P.

I had a wonderful experience during my rental process moving into my new apartment. They are very helpful and would recommend them to anyone looking for a new home. Seth was very helpful.

Crystal A.

I moved into my apartment yesterday and my patio screen required maintenance. I texted Amy and informed her about it, she apologized and said that she would inform maintenance. An hour later Zalmen contacted me and said maintenance would be over the next day. Literally the next morning maintenance was knocking at my door lol.The two gentleman were nice and was able to fix the issue and off they went lol. Everything was done swiftly and I appreciate that. Thanks again.

Giulietta

I wanted to carefully take my time to write this review bc it’s important that any future or existing tenants read this. I have been renting with Mandy for almost 3 years. I was never a fan of them specifically bc of the rent increase and lack of commitment to their property. But…..I just had a recent experience with them which has changed my mind completely. I want to personally thank David, the Maintenance manager, Charmay, Gladys, and Chelm for working together as a team and handling themselves in a very patient and professional manner even though I admit I wasn’t the nicest person to deal with at that moment. They not only took care of the problem but they also took the time to make sure I was being heard and that everything was to my upmost satisfaction. They really came through and I cannot thank them enough! They responded immediately and solved the problem in a timely fashion. Most importantly, they cared. Given the circumstances they did the absolute best they could to accommodate me. And listen, I have read the other reviews and I have too felt upset when they bought the property and took over but it ultimately ended up being a free thing! Sometimes we get so caught up in our anger and frustration and forget that they too are real people just like us. I was going to leave next year when my lease is up but quite frankly, I plan on staying and I feel good knowing that they care and they WILL work with you! I just hope they stop with the price increases every year but regardless, they will work with you and they do appreciate their loyal tenants! Before everyone jumps on the hate Mandy train, give them a shot and talk to these people b because you may end up being really surprised at how great they are. I’m hopeful that they can shine given the dislike of the community but they are really turning things around and putting the tenants first. If you don’t believe me, give them a shot and see for yourself.