Northfield Village Skilled Nursing & Rehabilitation - Northfield, Ohio

LaJuana G.

I gave 5 stars for the staff they did everything they could to make my mother comfortable she was a hand full . Social worker Amanda and Business manager Jennifer help me navigate through everything while she stayed there. We had to transfer her to get her closer to home unfortunately she passed away. But I appreciate everyone there yes every where is short staffed but she always had food, clean room, and she was clean.

Thomas L.

Review for first half of October, 2024. Conditions may heve changed. Care staff dedicated, some astoundingly so, but staffing level is totally inadequate for patient need. Social Director fantastic. Dialysis contractor excellent. Facilities clean and odor-free. Food poor. At least half empty. Manager was rude and authoritarian, unwilling to even speak to insurer about status of benefit claim AS HAD BEEN EXPRESSLY REQUESTED BY INSURANCE COMPANY. STOPPED THERAPY. Patient had to be discharged to ER - kidney tube clog not noted.

natasha W.

My grandmother has been there for the past 3 days and so far it's been awful. 30 minutes before the light is answered and cold food being served for all 3 meals and when asked can you warm it up nobody does. Also no nursing staff has given her a sponge bath or teeth brushed or face washed. We leave our family members in the care of the facilities and they are getting poor care or no care and something needs to be done about this whole situation it's not fair to the patient as well as the family. I would not recommend this place period first impressions mean a lot and for the past 3 days I have seen poor care.

Mark A.

My wife passed away at home inhospice care 4 months.ago. Maybe 1 yr. ago she was in this nursing home. I've read all the negative comments and am surprised. Are the perfect? No. But in general they took good care of my precious wife Jeannie. The rehab people were awsome. And we both as I was there every day for hours were treated with respect. They could use a few more people on staff. At times it was alittle hard to get someone when you needed them. Over all they did an excellent job.

Rogene E.

This facility is horrible. My mother hasn’t even been here for 24-hours and the staff has already proven to be incompetent and unskilled.
The staff is inattentive and lack proper communication skills with their patients. Not to mention, rude, in compassionate, and no sense of urgency.
The food and preparation is disgusting and shameful. Some dishes lack nutritional value for the patients and they don’t accommodate special diets. If my siblings and I weren’t able to cook meals and bring them to my mother she simply wouldn’t eat and they could care less.
They don’t wash her up when they’re supposed to, make sure she’s eaten on time (if anything at all), or check up on her like they are supposed to. She waited 3 hours to be moved from her wheelchair to bed to lay down, when they guy said he would be back soon.
It’s disgusting.
The staff here has no regard or genuine care for their patients. Do not send your family here if you love them.
Inserted are photos of their broken toilets.

Sharin G.

Staff there took very good care of my mother in law. She got therapy even on the weekend she moved in and were great with her and social worker Amanda did a wonderful job getting her back home with rehab care and ideas to help her. Nursing was very patient with her UTI and sundowner situation.

Sean D.

Rehab and physical therapy staff are patient, knowledgeable, and helpful. Administrative folks seems friendly and competent.
The dietary staff however are clueless, apparently. They have no regard for people with special dietary needs. Serious retraining is needed in this area. Vegetarians/pescatarians get served meat, or meaty gravy, or different meat when they object to another meat. And they apparently have never heard of gluten sensitivity because they have zero gluten free food options and keep serving gluten sensitive patients bread, stuffing, breading and bread crumbs, pasta, etc. Diabetics get sugary desserts and juices daily. Very disappointed, especially when so many nursing patients have dietary needs and malnourishment is already a concern for them. This is not a hotel, so simply allowing outside meals is not a substitute for providing adequate nutrition. I can not over state how big of a problem this is.

No quiet hours - loud TV's and open doors 24x7. One aide plays music on her pho e at very early hours without regard for patients.

I do not have enough experience with other facilities to recommend another one, but I certainly do not recommend this one.

gary G.

It has been over 5 years since my mother entered Northfield and overall the patient care staff have been pleasant and caring (for the most part), the room is clean and any issues have been taken care of quickly. The admin staff have been easy to work with and the recent addition of Monica Nieves to the business office, I have not had any issues with billing.