Omni New Haven Hotel at Yale - New Haven, Connecticut

Jasmine P.

I recently had the pleasure of staying at the Omni Yale New Haven property, and I can confidently say it was a five-star experience from start to finish. The entire team—from the front desk to housekeeping and food and beverage—went above and beyond to make our stay exceptional.

A special shout-out to Reyna at John Davenports, who was incredibly attentive to my two kids, making them feel so welcome and well-cared for. I also want to thank Julia for the delightful surprise—a little bulldog toy that my kids absolutely adored.

Room service was outstanding, with the chipotle honey wings being a particular highlight—they were absolutely delicious! Housekeeping was equally impressive, responding swiftly and efficiently to our requests.

Overall, the level of service and care provided by the staff truly made our stay memorable. I highly recommend the Omni Yale New Haven property for anyone looking for a warm, attentive, and truly exceptional hospitality experience.

Kristen N.

The place was beautiful, stayed there with my boyfriend for Valentine’s Day, however, the service was terrible. Lady at the front desk almost didn’t even offer me service because I guess I looked too young to be a paying customer? And then I tried to get an item back and they told me I had to come back the next day to receive it? And the receptionist had no solutions for me at all and she gave a condescending tone every single time I talked to her. When I checked in, when I asked what floor the bar was on, like she couldn’t even be bothered to help me. Will not be staying here again. You should treat all of your customers with respect.

Learama

The hotel is very nice and with ample parking. It's in a convenient location that made it easy to get around. Our room was huge with awesome views of the city and a glimpse of the Long Island Sound in the distance. The only "negative" was they didn't have the coffee maker or the refrigerator plugged in and both of those appliances were installed in this huge cabinet that made it hard for us to plug in on our own.

Sara M.

We got a corner room, view was good.
Unfortunately we were not happy with the stay much. The air conditioner was not working, we tried to set it at 67 but it was kept at 73 all night. There was dust everywhere, top of the drawers, the desk and the nightstand. TV signal was not working well.

Kathleen P.

Clean hotel right near Yale. Limited food service, but the bar has great view. Within walking distance to everything - lots of dining choices nearby! Very nice lobby to sit while waiting for your ride. Only caution is that many places close when Yale is not in session so plan ahead.

Kerri V.

I felt like the staff genuinely cared about us having a great experience rather than simply a place to sleep. ||Rooms were especially clean. We don’t want for a thing. Very accommodating to requests (room type change and requesting rooms be together.).

Tony B.

This hotel is rated as a 4-star hotel, putting it in the same class as JW and Intercontinental. I'm not quite sure it compares to those, but it is nice enough. It is showing it's age, but they keep it nice and clean. It's right in downtown New Haven, making it walkable to many of the popular museums and restaurants. The room size is decent, and it was nice that I got upgraded to a Yale view. The placement of the toilet is one of the oddest I've seen, and I hope it gets reconfigured whenever they decide to remodel.

Shaun H.

Great location and honestly felt quite upscale given how affordable it was. The breakfast on the top floor was great as well. Highly recommend staying here if you're in the area.