Palmer Vacations - Canton, Ohio

Jason P.

We booked a European vacation over 5 countries. We worked with Jordan in Canton. She has been amazing. I never would have been able to do this trip on my own. It has been without stress and the accommodations she booked for us are top notch on a budget. 10 out of 10 would recommend every time. Thank you Jordan.

Emily L.

Only travel agency we use! They have provided fantastic services for the last 3 years of traveling. I would highly suggest Kris, as she is very attentive and has great advice about destinations. 10/10 would recommend and already beginning to plan next years trip!

Richard N.

Communications are beyond terrible. We were awaiting a promised email which was a summary of our trip with a few options to choose, then we would pay the deposit when the choices were finalized. Our first agent was out of the office, then contacted us promising to send the info. The automatic cancelation date was down to one day, still no one reached out
after we had called the office twice to receive the simple email or even a text. Would not want to try to work with them if we were out of country and needed assistance with concerns or troubles. I called in and told them we would be choosing another agency. Maybe that gave them a break from strenuously ignoring us.

Steve L.

Best to pass on All Travel / Palmer Agency. We called ahead and stated we wanted to book a specific river boat cruise. They said they work with that company and they'd be happy to book it for us. We made an appointment and when we arrived, sat down and were immediately told they do not book with that cruiseline. We have no idea why we were misled other than they were hoping to lure us in and sell us a cruise on one of their preferred lines. In other words, they want to work with certain lines with bigger commissions. Our agent even told us he doesn't like Viking Cruiselines at all but books them because people ask for them. I'm not sure if that's who I want booking for me. Finally, the ownership is no longer local. It is a large Los Angeles company. I'd pass and find another travel agency

April R.

Kris was awesome! She helped us plan a trip to Dominican Republic and even helped me fill out the required e-ticket. Kris was also away for work but still answered our emails about the hiccup we had with our excursion. We loved working with Kris and look forward to working with her again.

Stephanie C.

They were very helpful through the whole booking process while we were trying to book a cruise. And when that cruise was later cancelled they were even more helpful in rebooking us. It was an incredibly easy process thanks to them, and we'll definitely be using them again!

Lori S.

My first and last time I will ever use Palmer Travel Agency. Very disappointed!!

I contacted Palmer Travel to book my stress free family vacation to San Francisco. First of all I just want to say that I didn't realize that Palmer used a third party travel agent until after booking my hotels and a couple of other excursions. (of course fees were applied for the services) At this point I decided to book the remaining activities myself. This saved me money.

The first complaint I have is that I specifically asked that the hotel at Fisherman's Wharf be contacted to let them know that we would have a late check in. (around midnight). I called the hotel the day before we left to verify that we had a late check in. So glad I called. The hotel did not have any note of that. We could have lost our rooms.

The second complaint I have is that I requested 2 rooms for a hotel in Sonoma for one night. When we arrived at the hotel to check in they only had reservations for one room. Needless to say the hotel wasn't even in Sonoma. (40 minutes away). I tried to contact Palmer Travel and they were closed. No number for emergencies. (I left a message) After 30 minutes of holding up the line and being embarrassed we finely got a second room. (Hats off to Ryan at the hotel. I believe he worked harder than Palmer Travel)

Palmer Travel did call me back the next morning. However, there is a 3 hour time difference on the West Coast. My cell was ringing at 6:15am. When I called Palmer back and spoke with a rep I was assured that Palmer did everything that I requested and that the error was on the third party travel agent. If you put your name on a document than you should make darn sure everything is correct.

We have been home one week and I have not heard from Palmer Travel Agency. I do not feel that this is any way to keep customers satisfied.

Patrick M.

First impression!! This is why people now book flights online instead of going to an agent. I walked in and an agent named Todd asked me what I wanted. I wanted to book a flight. I told him and I sat at his desk for 10 minutes while he said and did nothing. No introduction, no conversation; VERY poor customer service. I was there, feeling frustrated because I knew I was wasting my time, when he basically told me there was no advantage looking for a flight to Asia through him. A total waste of my trip to their office. Do not waste your time as well!