Sarah M.
2/5
I want to start of by saying the venue itâs self is stunning.
I would like to better explain why I left a 2 star rating. When itâs something as big as a wedding day, along with the amount of money that went into having our reception at this venue, I feel like people should know how our experience went. I want other couples and guests to be aware. It is such a big commitment and financial decision when planning a weddingâŚ
When I came to this venue to take a tour it was beautiful and everything we visioned. On the other hand, the person named Kara giving us our tour was very off-putting feeling. Almost like we were bothering her taking a tour of this wedding venue. Truthfully it felt like the last thing she wanted to be doing was talking to us and answering our questions. Iâve heard this was the same experience a lot of people had when looking at this venue, and also didnât book because of this reason.
Our wedding was on a Friday so our âset upâ time was Thursday afternoon from 12-2. It honestly was terrible⌠I felt so rushed, stressed and overwhelmed with her presence almost like a school principal walking around. It put everyone on edge. If you have any unique wedding ideas, be prepared to get told no. A lot⌠And if the answer wasnât no, it was approved with the look of âyouâre bothering meâ by doing it. Iâm such an understanding, patient person but I felt like I was getting pushed away from what my wedding vision looked like to comfort her. She was nothing like the amazing staff at Stambaugh where we held our ceremony who wanted nothing but to make me happy and ensure my day was as visioned. They made me feel special.
After our set up Kara called me later that evening to let me know we didnât place boxes in the right place and that I stored boxes in a place that they werenât allowed. When really we were just trying to clean up quickly as our set up time was coming to an end. I donât know what she wanted me to do at 6:30 that evening at my wedding rehearsal, but she had to let me know I did something wrong. I wouldâve asked her where to put them, but she made me so nervous to ask her anything, and thatâs saying a lot from a person that doesnât feel that way often.
Leading up to the reception I couldnât be more relaxed and the day was so beautiful. There was nothing going to bring us down.â¤ď¸
The day after we got married while on our honeymoon I got an email from Kara that just didnât sit right with me. I wasnât going to ever bring up anything and just make it water under a bridge, but what she had wrote and complained about was so unreasonable that I just couldnât let it go. The email went on to say that the floors were completely dirty and sticky due to spilled drinks and she sent me an invoice saying that we needed to cover an âextra cleaning feeâ of $100. She also said that drinks were brought out/left in the parking lot which needed cleaned up as well and was a âbreach of contractâ. Not sure what I paid a security guard for as every wedding I have went to thatâs their job to stop people and ask that they leave the drinks inside. I guess if you plan on having your event here make sure you find someone to stand at the door all night long to stop people! I also paid $450 dollars to have a cookie table as this fee was for the work of setting up, restocking cookies, and packaging cookies at the end of the night. The next day we realized there was cookies that were never put out/opened which is sad for the people that took the time to bake them and no one even ate them. We also had to completely box and put away the cookies at the end of the night ourselves and never was given a single hand with that. After I responded to her email, no one ever contacted me after or said anything to me about the $100 invoice so we will see what happens about that. There is more things to be said but I hope this gives you a taste of how unwelcoming this venue made me feel for our wedding.
