Quality Inn & Suites Medina- Akron West - Medina, Ohio

Josh S.

My experience at this hotel was very good. The hotel is right off I-71, right next to a Culvers and a gas station, and very close to other restaurants/businesses around the interstate. Although it is behind what looks to be an old Mexican restaurant, I never felt unsafe at all during my time there.

The property seems to be a little on the older side, but it is a very clean property. It does have a very clean, nice fitness center and a nice-sized breakfast area. We stayed in a room with a single king bed. The room had everything you'd expect, including a decent-sized mini-fridge and an in-room coffeemaker, and also included a small sitting room that had a couch and a coffee table. The bathroom was a bit small, but it was fine.

The hotel seemed to be very strangely laid out, and there didn't seem to be a logic as to where the exits were located. It felt like walking through a short maze at times when going back/forth to our room. I wondered if the hotel used to be smaller and then added on another wing of rooms later.

The pool was closed for maintenance, but this did not impact us.

The continental breakfast was 7-10 am on weekends and was very good. It included the staples- coffee, juices, cereal/milk, yogurt, muffins, toast, and fruit, as well as hot eggs, breakfast potatoes, and a waffle maker.

Overall, this is a very good hotel, especially considering the price. This is a solid, middle-of-the-road 3-star type hotel right off the interstate; one of the better ones I have stayed at for sure. It's exactly what it claims to be- it's not a Ritz-Carlton, so I wouldn't come here expecting Ritz level amenities. I have definitely paid way more and gotten way less at other hotels. If/when I'm in the area next, I will definitely stay here again.

Jim R.

They advertised a indoor pool. I stayed 3 times over 2 months and finally let choice hotels know they have a permanent pool under maintenance sign. All exterior door locks have been disabled. 3 of the rooms I've stayed in had moldy shower curtains. They don't give you a new clean one, they just take off the moldy inner curtain. The rooms are clean and taken care of, great location just off the highway. Hot breakfast, never varied, same everyday. Multiple parking lot lights out and limited parking where you can keep.an eye on your car. If you ask for the choice points they advertise on a sign on the check in desk, you are told, they can't do that. Need to train some of the family members. Guy who works nights is great employee. Update: Talked with site manager. Multiple training issues she now can address and seemed genuinely willing to do so. Property is being renovated piece by piece to fix issues. As my post stated,this is my 4th stay at this property, most are multiple day stays. I keep coming back because it's a property worth staying at. The rooms are clean. This work trip I brought the wife and we had one of the best sleeps we have in weeks. That mattress is incredible! I've changed some of the stars based upon the managers responses and actions. She really does care.

Dave S.

The place looks abandoned due to lack of signage and an abandoned/closed restaurant in front of it. But the rooms were clean, the bed was comfortable, and the tv worked. Definitely not a high end hotel but the price was right in an emergency. I am giving this place 5 stars because the customer service was top notch. We had to "loiter" in the lobby due to car issues and not only were they ok with us being here for hours. They provided us with snacks, hot chocolate, and let us use the lobby tv at our leisure. Thank you for making a rough weekend bearable.

123go

Stayed at this hotel by accident, thought we had booked a different Quality Inn. Since it was a last minute booking while on the road, it was too late to cancel. Had we not been so tired after a long drive, we would have left even if we lost our money. While the woman at the front desk at check out was very nice, the stay was not good. We didn't want to use the shower or walk on the floor barefooted. When asked how our stay was, I replied "not good" and when asked why I said the shower was dirty. The response was "grounded in?" which to me meant they were aware that the bathtubs had issues.|My travel partner did not sleep at all and couldn't wait to leave in the morning.||Unfortunately over the past year our experiences with Quality Inns have been less than favorable. That said the previous stay was WAY worse than this making us not want to stay at a Quality in the future. I know there are some very nice QI properties, but these give them a bad name.

Michael C.

Got a room with a pullout bed for the kids to sleep on. Pulled it out and it had no mattress. People at the front desk gave a few pillows and blankets, and said they don't offer them. While checking out, a different person at the desk said that they do offer them. One of the people from the night before was not a new employee. They didn't offer any money back nor anything.

Update: They called 12/2/24, and stated that they were sending some money back by offering a discount due to this. Brought up the review a star for this.

Rachell S.

Wonderful place to to stay! We came from out of town to visit family for a couple of days. Staff was very friendly. Great variety of breakfast and clean rooms!!!

Mariah

Breakfast is always delicious. There’s a variety to choose from. Eggs, potatoes, waffles, yogurt, bread, bagels, coffee, juice, and fruit! Housekeeping is always polite and respectful. Anytime I need anything, they stop what they’re doing and get me what I need. The manager is sweet and loving. So are all of the employees. Out of all the hotels I’ve stayed at, this is my favorite hotel! I highly recommend 😊

Tija W.

The staff at the quality Inn suites were very kind and gentle understanding and comical Miss D the manager was very sociable the only thing I didn’t like is the tub was very stained and I couldn’t take a bubble bath, but overall very nice. Very clean hotel.