RLX Travel Group -

Beth Kenny

As a retirement celebration and milestone birthday celebration for us respectively, my daughter and I booked a trip to Scotland/Ireland through Melissa. This was my second trip working with Melissa and it (like the first) was wonderful. It truly was the trip of a lifetime. Plans were detailed and accurate, accommodations were outstanding, and most importantly, the experience was all encompassing. We highly recommend!

Jennifer Downs

Our daughter was doing a study abroad semester in Aix en Province, France. We haven’t traveled a great deal, but wanted to visit on her Spring Break.

Melissa listened to what we wanted to see and do, then she got started. She gave me realistic advice about a country I had never visited . She stayed with in our budget. She answered my questions in a prompt manner through many emails. She navigated a change in our plans.

Once we were over there, we were so pleased w/ all the hotels booked! I felt safe w/ the drivers that were arranged for us. Cassidy answered some concerns while we were over there and helped us to cancel an activity that was not going to work out & we were refunded.

It was such a memorable experience! We are saving for a future trip .

Bob Claude

Melissa and team were phenomenal in building a trip for me and my son to the Beaches of Normandy and Paris. The guide service, itinerary, and accomodates were all perfect. Melissa was super easy to work with and she was engaged and willing to help throughout the experienece.

Adara Williford

Melissa Fail has been a real blessing to me and my husband! My mother-in-law used her to plan my honeymoon, and it made the entire process go smoothly. As a busy bride, it was great to not even have to think about the honeymoon. I have continued to work with Melissa and recently suggested her to my sister-in-law to plan her ten year anniversary vacation. Throughout the pandemic, Melissa stayed on top of travel restrictions and helped us in rebooking our trip. She even helped me plan a list minute trip to Hawaii when my original trip was cancelled. Recently, my husband and I went to Europe, and Melissa did a great job in getting it all together and showing us what all me needed to do to get ready. She’s always prompt to respond to questions and gives the best sticky notes to help you stay organized during your trip! =]

Jonathan Byrd

I was looking for a travel agent near me on Google and happened to stumble upon Melissa Fail and her agency RLX Travel Group, and boy, and I'm glad that I did. I wanted to book a trip to the UK but really didn’t know where to start as my traveling had only been throughout the US at that point.

I spoke with her on the phone; then, she emailed me a form to fill out to give her a better idea of what I wanted to do, how I wanted to do it, and the budget I had for the trip. She reviewed the data and presented me with a comprehensive and manageable plan. She talked me out of trying to see the entire UK and focus on only two countries since I only had two weeks to spend in the UK. I’m glad I listened to her, as she was totally right.

The trip had minor hiccups that come along with traveling these days, but she was instantly available to solve any of the problems and get resolutions immediately. We had a lovely time on our trip to the UK, and that was only because of the help we received from our travel agent. I simply couldn’t have made this trip without her assistance, and I heartily recommend Melissa and RLX Travel Group.

Debbie Adams

Melissa and her group did a great job of making a “bucket list” trip come true for us! A great trip to Redwood National Forest and Crater Lake were arranged for us. The accommodations were as we requested and any questions we had about the trip were answered quickly and to our satisfaction. We will use Melissa’s services again in the future!!

T & D Adams

K McKenzie

Melissa planned our vacation to O'ahu, Hawaii, which was amazing! She has also planned for us a 2 week land/cruise package to Alaska next summer. We can't wait! She makes it so easy. We felt like she really took the time to get to know us and what we want in a vacation. We will definitely be using Melissa at RLX Travel to plan our future vacations! Thanks Melissa 🙂

Penny Vaccaro

Melissa was wonderful to work with and planning our trip to Ireland. We knew we wanted to go to Ireland and didn't know where to start. She sent us some ideas and we worked with her from there. My husband and I were pleased with our itinerary and trip.
Before the trip, she sent a nicely organized pamphlet with all of our vouchers and important trip information. She was very patient with us as we asked many questions during the planning leading up to the trip. She was thorough and really knocked it out of the park.
I highly recommend her to anyone looking for a travel agent that is there before, during and after the trip.